From a DPB Repeat Customer since 2009, with years of experience in other DR resorts (N. Shore, S. Shore, & many resorts along the E. coast).
Location: Only a 20-30 min trip on a fullly paved road. An off shore reef buffers the beach & makes this area a natural port for deep sea fishing boats. Cabeza de Toro, a small village, is located to the right of the hotel. Take the morning walk offered by the hotel.
Service: No. 1 reason I return. From Senior Managers, to grounds staff, all walk the lush, palmed, tropically resort with pride & purpose. Staff training includes English lessons. If you want enthusiastic, motivated employees, you will love this resort. Attend the Managers Cocktail Party.
The Food is excellent, the Awards displayed in the main lobby prove this. The World Cafe Buffet offers a selection of food all day & has theme nights. Casual dress is acceptable, but no bare feet & cover-ups are required. The buffet has a kids section. Do not serve yourself everything the first night, then complain that the meals never change. You can have a fish, steak, chicken, Mexican, or Oriental meal. The pasta station prepares your selection while you wait. We were offered lobster 4 times & the selection of fish is very good. Great cheese selection. Five a la carte restaurants, long pants for men are required. Waiting to be seated is generally not an issue. Reservations can be made for large groups. Great service and presentation. The Sea Side Grill is our favourite because of the atmosphere & staff. New picnic tables surround the beach front Barbacue Grill. Chicken, hot dogs, hamburgers, fries, corn chips & salsa/chilli sauce; eating here becomes a social event. Ask the cook to grill your onions, toast your bun, add cheese, wait for the hot fries, & enjoy. The Coffee Shop offers special tea, coffee & fresh baked goods. Room service, is available & there are table & chairs in the rooms.
The Room: Yes they can be musty, typical for tropical rooms located steps from the Ocean!! This is also a common Trip Advisor complaint for other 4 and 5 * resorts. I find the musty smell disappears once we settle in & make it "home away from home". Open the coffee, have a shower, spray a little of your favourite scent. Comfortable beds, a flat screen TV, DVD player, & an IPad clock address the room. Leave an empty box of kleenex, a tube of toothpaste, etc. on the bed, it prompts the room gal to replace used items (thank you Luisa 5107). Our room had clean sheets daily (why anyone would wait until they got home to complain on the internet that, "your sheets were not cleaned for two weeks" is beyond me). Plenty of towels for face, hands, & body. We had excellent turned down service. One night (birthday) the room was decorated in red rose petals. What I site. Yes, the shower is dated (half glass wall with completely tiled stall & floor) & water can hit the floor. The plus is they have great water pressure & plenty of hot water. Take a pool towel back to the room & use it for your shower mat. Our air conditioner & ceiling fan worked well. We seldom adjusted the settings. An open patio door will turn off the air-conditioner, but the ceiling fan will not stop. If your room is cool, condensation sets in when the door is open, this adds to the dampness in a room. Guests on the 2nd & 3rd floors can sleep with their patio doors open, but there are no screens. I wish the rooms had towel racks.
The Pools: All 5 pools have well placed steps with a hand rail down the middle to enter & exit the water, the No. 2 reason I stay at DPB. Many resorts have in pool ladders, difficult to impossible for some, old & young. During the day staff clean & check water quality, they are treated overnight. New pool side lounge chairs are available with great back support. Ask the pool staff to find you a new lounge. You will be impressed.
The Beach: Is easy to walk. Lots of lounge chairs & sun shades on the beach. Beach waiters take orders. I have picked up a star fish, fed the fish banana & played in gentle waves. All this can be seasonal. You are vacationing in the ocean on a tropical island. Past experience, if the water is rough & the weather is overcast at DPB, it will be raining on the N. shore. Unfortunately: Strong winds really turned up the ocean this past visit. I have never experienced so much sea grass & other debris. Coconuts were rolling in with the surf!!!. Wow. The hotels clean the beaches hourly/daily, but they could not keep-up this time. Pity for the first time vacationers, it can be a turn off for some. The beach vendors are making a living, be kind. Say "no, thanks" & they turn away. The beach ladies do a great job braiding hair. The price depends on your hair & the # of braids. Wear sunscreen.
The Casino: I only play the slots so I can not comment on the tables. The room and the machines are dated, but they do payout. They take US bills, small payouts are in tokens, larger ones are Hand Payed. The staff can be friendly, but they speak very little English. Waitresses offer drinks. Smoking is permitted, but there were few smokers. The casino is only open to DPB, but I don't think it is operated by Dreams.
Special thanks: There are many people to thank, but I must specifically thank: Jose Miguel de Jesus, Front Desk Manager, you are respected by your staff & repeat quest love to see you. Thank you for making our return extra special. All the Staff in the Sea Side Grill (from 5107). Tito, Ray, Ivan, Perfecto, Griminski, Nestor and Hostess Christina & Flor M. Thank you for the birthday cake for Bill (Dec. 20th). In the Preferred Club, Eunice, your hard work is paying off, congratulations. German who suggested the Mexican restaurant, what a special night you gave us, service above & beyond. Joel, Jose, Preferred Club waiters, (Bloody Mary, no extra salt), such special attention. Betty, congratulations on your promotion to Hostess. Pedro Tomas, General Manager, your Dominican enthusiam is 100% genuine, we love your motto, "Happy Staff, Happy Guests". I was especially pleased to hear about the interest the hotels have in the little town of Cabeza de Toro, the No. 3 reason I return to your resort.
- Official Description (provided by the hotel):
- Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-carte dining, sip favorite cocktails at one of our bars. ... more less
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- Also Known As:
- Dreams Palm Beach Punta Cana Hotel Punta Cana
- Occidental Punta Cana
- Occidental Allegro Punta Cana
- Punta Cana Occidental
- Sunscape Punta Cana
- Punta Cana Dreams Palm Beach
- Punta Cana Allegro