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“Stayed December 8-22, 2012”

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Dreams Palm Beach Punta Cana
Ranked #47 of 114 Hotels in Punta Cana
GreenLeadersSilver level
Reviewed January 5, 2013

From a DPB Repeat Customer since 2009, with years of experience in other DR resorts (N. Shore, S. Shore, & many resorts along the E. coast).

Location: Only a 20-30 min trip on a fullly paved road. An off shore reef buffers the beach & makes this area a natural port for deep sea fishing boats. Cabeza de Toro, a small village, is located to the right of the hotel. Take the morning walk offered by the hotel.

Service: No. 1 reason I return. From Senior Managers, to grounds staff, all walk the lush, palmed, tropically resort with pride & purpose. Staff training includes English lessons. If you want enthusiastic, motivated employees, you will love this resort. Attend the Managers Cocktail Party.

The Food is excellent, the Awards displayed in the main lobby prove this. The World Cafe Buffet offers a selection of food all day & has theme nights. Casual dress is acceptable, but no bare feet & cover-ups are required. The buffet has a kids section. Do not serve yourself everything the first night, then complain that the meals never change. You can have a fish, steak, chicken, Mexican, or Oriental meal. The pasta station prepares your selection while you wait. We were offered lobster 4 times & the selection of fish is very good. Great cheese selection. Five a la carte restaurants, long pants for men are required. Waiting to be seated is generally not an issue. Reservations can be made for large groups. Great service and presentation. The Sea Side Grill is our favourite because of the atmosphere & staff. New picnic tables surround the beach front Barbacue Grill. Chicken, hot dogs, hamburgers, fries, corn chips & salsa/chilli sauce; eating here becomes a social event. Ask the cook to grill your onions, toast your bun, add cheese, wait for the hot fries, & enjoy. The Coffee Shop offers special tea, coffee & fresh baked goods. Room service, is available & there are table & chairs in the rooms.

The Room: Yes they can be musty, typical for tropical rooms located steps from the Ocean!! This is also a common Trip Advisor complaint for other 4 and 5 * resorts. I find the musty smell disappears once we settle in & make it "home away from home". Open the coffee, have a shower, spray a little of your favourite scent. Comfortable beds, a flat screen TV, DVD player, & an IPad clock address the room. Leave an empty box of kleenex, a tube of toothpaste, etc. on the bed, it prompts the room gal to replace used items (thank you Luisa 5107). Our room had clean sheets daily (why anyone would wait until they got home to complain on the internet that, "your sheets were not cleaned for two weeks" is beyond me). Plenty of towels for face, hands, & body. We had excellent turned down service. One night (birthday) the room was decorated in red rose petals. What I site. Yes, the shower is dated (half glass wall with completely tiled stall & floor) & water can hit the floor. The plus is they have great water pressure & plenty of hot water. Take a pool towel back to the room & use it for your shower mat. Our air conditioner & ceiling fan worked well. We seldom adjusted the settings. An open patio door will turn off the air-conditioner, but the ceiling fan will not stop. If your room is cool, condensation sets in when the door is open, this adds to the dampness in a room. Guests on the 2nd & 3rd floors can sleep with their patio doors open, but there are no screens. I wish the rooms had towel racks.

The Pools: All 5 pools have well placed steps with a hand rail down the middle to enter & exit the water, the No. 2 reason I stay at DPB. Many resorts have in pool ladders, difficult to impossible for some, old & young. During the day staff clean & check water quality, they are treated overnight. New pool side lounge chairs are available with great back support. Ask the pool staff to find you a new lounge. You will be impressed.

The Beach: Is easy to walk. Lots of lounge chairs & sun shades on the beach. Beach waiters take orders. I have picked up a star fish, fed the fish banana & played in gentle waves. All this can be seasonal. You are vacationing in the ocean on a tropical island. Past experience, if the water is rough & the weather is overcast at DPB, it will be raining on the N. shore. Unfortunately: Strong winds really turned up the ocean this past visit. I have never experienced so much sea grass & other debris. Coconuts were rolling in with the surf!!!. Wow. The hotels clean the beaches hourly/daily, but they could not keep-up this time. Pity for the first time vacationers, it can be a turn off for some. The beach vendors are making a living, be kind. Say "no, thanks" & they turn away. The beach ladies do a great job braiding hair. The price depends on your hair & the # of braids. Wear sunscreen.

The Casino: I only play the slots so I can not comment on the tables. The room and the machines are dated, but they do payout. They take US bills, small payouts are in tokens, larger ones are Hand Payed. The staff can be friendly, but they speak very little English. Waitresses offer drinks. Smoking is permitted, but there were few smokers. The casino is only open to DPB, but I don't think it is operated by Dreams.

Special thanks: There are many people to thank, but I must specifically thank: Jose Miguel de Jesus, Front Desk Manager, you are respected by your staff & repeat quest love to see you. Thank you for making our return extra special. All the Staff in the Sea Side Grill (from 5107). Tito, Ray, Ivan, Perfecto, Griminski, Nestor and Hostess Christina & Flor M. Thank you for the birthday cake for Bill (Dec. 20th). In the Preferred Club, Eunice, your hard work is paying off, congratulations. German who suggested the Mexican restaurant, what a special night you gave us, service above & beyond. Joel, Jose, Preferred Club waiters, (Bloody Mary, no extra salt), such special attention. Betty, congratulations on your promotion to Hostess. Pedro Tomas, General Manager, your Dominican enthusiam is 100% genuine, we love your motto, "Happy Staff, Happy Guests". I was especially pleased to hear about the interest the hotels have in the little town of Cabeza de Toro, the No. 3 reason I return to your resort.

  • Stayed: December 2012, traveled as a couple
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5  Thank BettyandBill124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 5, 2013

Having stayed and had a wonderful time in Dreams Puerto Aventuras Mexico twice, we decided to try Dreams Palm Beach... overall, it lived up to our expectations (despite some scary reviews on Trip Advisor!) The good? the staff, every single one of them almost without exception; the long, long white sandy beach; the food and choice of restaurants, the pools, the preferred lounge and pool and the staff at the kids club. The less good? the rooms incl the en suite - definitely not 5 star although everything was clean and in working order and the maid service v good; the initial room we were allocated had a view (up close) of another building (see tip below); too many rowdy loud Americans (not that the hotel can do much about this).
Overall I would recommend the resort and if you're going, make sure to seek out Ray in the Seaside Restaurant, an absolute gentleman...

  • Stayed: December 2012, traveled with family
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Thank Orla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

As a party of 10 celebrating our parent's 50th wedding anniversary the entire resort, staff made our stay a wonderful experience. This being our first all-inclusive resort it took a day to adjust but Mr. Tomas; GM and Serafin, Head Chef, were always visible checking to make sure our experience was "Excellente".
There were plenty of activities during the day and evening for all age groups. The key to our visit was getting to know the staff, because it is their greatest desire to help you create many happy memories. The first person you should seek out is George, Emilio and the best Dominican smile Roman, in the world cafe. If you like fine dining and have a big party make reservations with George he will make it happen. Also, have fun at the Himitsu with Melki and Julio.
If you are by the beach stop by the Barefoot Grill and get you hamburgers with Freddy, and Carlos will keep you hydrated (bringing drinks).

The entertainment staff Yuli, the Dominican James Bond and Gasolina did their best to get you involved in activities and have lots of fun.
We would definitely return if we have the opportunity.
From San Diego, California.

  • Stayed: December 2012, traveled with family
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Thank m k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

My wife & I recently stayed at this resort from October 31 thru November 14 at the preferred club for the 8th or 9th time over the past 4-5 years. We keep coming back here for vacation because we love the resort and the staff that work there. The staff always has a smile on their face and can't do enough to make you feel at home. My wife & I have traveled throughout the Caribbean and I must confess Dreams Palm Beach is at the top of the list. Much thanks to Neomi at the Mexican restaurant for all her help and kindness on our trips there. Thanks to Joel for being so thoughtful everyday for our beverages on the beach and a special Thank You to Isabel, the Preferred Club Manager for her attentiveness and kindness during our 2 week stay. Again, thanks for making my wife & I feel special during our stay. HIGHLY RECOMMEND this resort to anyone looking for a great vacation!!

  • Stayed: November 2012, traveled with friends
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Thank linbob203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

As I sit on the beach writing my second review for this hotel it reminds me why we come back a second time and why I am about to book a third ! The warmth of every single person involved in this hotel is out of this world , yes you can find fault in anything in life if you are that way inclined but for me anyway this place just gets better. The service from my 7am latte to my midnight cognac is nothing short of excellente ! Specifically "Isabel" and her team in the preferred club are exceptional and I have to mention "ray" Tito and the team in the seaside grill. You have all made our 2012 Christmas very special indeed! Lastly but for from least a big thanks you to "Janet" who ensured our room was always cool and fresh when we returned from the beach.

Room Tip: Upgrade to preferred club
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  • Stayed: December 2012, traveled with family
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16  Thank Les K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded January 9, 2013

Dear Guest,

Greetings from sunny Dreams Palm Beach! Thank you for taking the time to share your comments and for choosing Dreams as your vacation destination once again.

It is very rewarding to read that we continue to fulfill your expectations and that we have loyal guests who continue coming to our hotel every year. We appreciate your comments towards our staff, who we are very proud of. We will make sure they receive such encouraging comments.

We are looking forward for your third visit to your home away from home. It was a pleasure and an honor to have served you once more. See you soon!

Warmest regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2013

Customer Service at resort was horrible. Staff were rude, arrogant, and did not treat the guests with respect. We complained to the manager about an incident with one of the hostess at the Seaside Restaurant (Fora) and he promised he would speak with her and get back to us. The next morning when we went for breakfast, she confronted us regarding our complaints. The food she served us that morning looked like it was dropped on the floor and thrown back on the plate. We felt like our food was tampered with and did not eat it. What a joke, and this is the "upgraded" preferred service. Not worth the money, and will not be returning, This is not a 5 star, closer to a 3. Food was hit and miss, service was horrible, pools were cold, hot tub was luke warm, entertainment was a joke. The theatre where the nightly entertainment was offered, was so old and smelled so musty it made you feel ill. The door to our room was broken, and we were locked in on one occasion and had to call the front desk to open it. Finally, by day 5 the door was "fixed" and we no longer had to kick it to open it. What a Joke...don't waste your money.

  • Stayed: December 2012, traveled as a couple
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16  Thank Kelly890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded January 13, 2013

Dear Guest,

Please receive a warm greeting from Dreams Palm Beach. We would like to thank you for sending along your comments regarding your recent stay. It is such a shame to read we were not able to fulfill all expectations.

We apologize about the incident experienced with one of our staff members. Please know that this is not the kind of service we provide here at Dreams. In fact it is one of the characteristics we are most recognized for by our guests, the hospitality, friendliness and excellent service we manage to provide our guests. It is unpleasant and shocking to read about your perception towards the food. We guarantee no food is served without its standard presentation or furthermore tampered by any of our staff. Hostess might help serving the food once in a while, but they do not handle food preparation. Having known that the food wasn't to your liking, all of us at the management, especially the executive chef would have managed to cater something special, to be able to please you. It is a bit unfair to base your whole vacation experience on one incident, which happened with only one person, when there are over 750 employees who always go the extra mile to exceed our guests’ expectations.

Again all these you mention pool/Jacuzzi temperature, entertainment, service are all based on your personal perception; however we respect it. On regards to the incident with the door, rest assured this has been addressed to our Housekeeping Manger.

We regret that we were not able to make you join the thousands of happy guests we have managed to serve over the years. We hope that you would reconsider to give us another opportunity to welcome you, in order to be able to change your perspective on what Dreams is all about and at the same time be able to regain your trust in our brand.

Best regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2013

We were scared when we initially booked our vacation because communication with the hotel was not easy over the phone. However, immediately upon arrival we were greeted by the bellhop with a smile and ushered to the front desk, where I was accommodated with my request of room (I asked for a third floor room, and they gave me exactly what I requested).
The property is gorgeous, which is visible in the pictures. The water on the northern side of the Dominican island isn’t as clear as the southern part because of the seaweed, which is strewn all across the beaches. At the Dreams they come and pick up the seaweed daily rather than allow it to accumulate like many other facilities.
At some point we learned that connecting to the internet in your room wasn’t inexpensive, requiring guests to pay by the minute. Not that we were surprised though, as any place you visit in the Caribbean will have some form of charge for remaining connected to home. We came to find out, however, that you could purchase a week long privilege which included 10 hours of internet and butler service for $99. We purchased it mainly for the internet, but then we found the butler service to be the highlight of the trip. They gave us cell phones to immediately contact them with any reasonable desires, usually at a moment’s notice. The highlight reel included the following: We couldn’t find 4 chairs together by the pool after noon, so they went and found extra chairs and put them by the pool for us. We wanted to eat at the French restaurant, but they don’t allow children, so they had us sit in the adjacent restaurant and order off the French menu. At 6pm the premier restaurants opened for business. Usually there was a rush right at 6pm which crowded the entrances. We had a party of 14 people, which can be tough to keep together in crowds. Our butler that night coordinated with the restaurant manager and allowed everyone in our party into the restaurant a few minutes ahead of time to avoid that inconvenience. I could go on. Alexander, Jose, Wilson – they were outstanding. Kudos gentlemen.
I read a review where the food was criticized. I’m a foodie and a reasonable person. The food was excellent. Some people have these expectations of Michelin star rated restaurants, which simply doesn’t fit with the all-inclusive model. You won’t find the French Laundry anywhere in the tropics folks, so get real. By the standard of any all-inclusive resort in the Caribbean, the food was excellent. Portofino and Bordeaux were particularly good, and the hibachi restaurant wasn’t bad either. On special occasion they might also put high dollar items on the buffet. New Year’s Eve’s menu included grilled lobster tail, steamed lobster claws, T-bone steaks cooked on a hibachi grill, etc.
The low-lights of the resort were the rooms and the breakfast options. The breakfast buffet was too repetitive. It was the same thing every morning and, like all buffets, quickly grew stale. The water pressure in the bathroom wasn’t great and the water didn’t get entirely hot either. Aside from that, the room was decent, but not memorable by any means.

  • Stayed: December 2012, traveled with family
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7  Thank VirginianTraveler328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Palm Beach Punta Cana

Address: Cabeza de Toro, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Punta Cana
#29 Casino Hotel in Punta Cana
#36 Green Hotel in Punta Cana
#41 Top resorts Hotel in Punta Cana
#41 Spa Hotel in Punta Cana
#42 On the Beach Hotel in Punta Cana
#44 Luxury Hotel in Punta Cana
Price Range: $231 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Palm Beach Punta Cana 4*
Number of rooms: 500
Official Description (provided by the hotel):
Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-carte dining, sip favorite cocktails at one of our bars. ... more   less 
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Also Known As:
Dreams Palm Beach Punta Cana Hotel Punta Cana
Occidental Punta Cana
Occidental Allegro Punta Cana
Punta Cana Occidental
Sunscape Punta Cana
Punta Cana Dreams Palm Beach
Punta Cana Allegro

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