I am a Travel Agt, recently returned from Punta Cana after experiencing Tropical Storm Jeanne (which became a Hurricane 1 Cat briefly, before downgrading to Tropical Storm). My husband & I arrived Sept 13 to beautiful weather and everything as expected at our hotel, Riu Palace. By Weds the storm had hit and lasted approx 5 hrs. We were perfectly safe as this is a solidly built traditional hotel. Debris, trees and other damage was obvious, but the hotel suffered no severe structural damage. We had power outages, no phones,no TV, and computer down time. The hotel had emergency generator so food, drinks, lights etc. were available fairly soon and the staff did all they could to help. Room service was curtailed (no maid service for 2 days). The most common concern for guests was lack of "who is in charge?"(hotel management here was somewhat remiss in keeping everyone informed),....and lack of Tour Operator presence. As An Agt I can probably explain that most Tour Ops on duty are "local" people and very likely could not get in, plus they have to visit and coordinate with several resorts. Also, the roads outside the resort were flooded so no cars or vehicles could arrive safely. However, I am aware this explanation doesn't always help when you don't know what's going on!
After the worst of the storm passed (Thurs) we were able to walk the beach and checked out other properties beside the Riu properties - Iberostar Dominicana, Punta Cana and Iberostar Bavaro Suites. -- These properties suffered a lot of debris, broken trees etc and much flooding. Clean up was in progress, but of course it will take some time to get back to normal. The rain doesn't help! Overall comments at the resort were that the Staffs were doing all the could to help guests. But again, lack of Tour Op presence was a concern. Secrets Excellence resort suffered water damage and because of its location, guests were helicoptered out to the airport by Sat because of the flooded roads, for return to the USA. We had a Cleveland destination and were taken by tractor/trailer to the tour buses to dry land, and then bussed to the airport for flts out on Sat 18th Sept. As primitive as this sounds, I have to say that Staff/Tour Ops did what they could to make sure everyone was picked up safely and taken out. It is a point to remember that late Summer to end of November is Hurricane Season in the Caribbean and of course, risky for a vacation albeit a good price! We take our chances! I hope everyone involved this last week returned home safely and trust the situation is an experience learned. The Dom Republic does not have the infrastructure to cope with these situations as in the US. and I hope we give some consideration and appreciation to the people there who did all they could to help.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana. * Complimentary sun loungers on the beach. * Within the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Bavaro, Riu Naiboa and the ClubHotel Riu Bambu. * The Splash Water World will be opened from 1st November 2016 * 3-storey building. Colonial style architecture. * Surrounded by 30,000 m2 / 36,000 sq. yards of palm groves alongside the beach. 50 km / 31 miles from Higey. 200 m / 660 ft. from Caribbean Street. 30 km / 19 miles from Punta Cana Int'l. Airport. * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Palace Macao Hotel Punta Cana
- Riu Palace Macao Punta Cana
- Riu Palace Punta Cana
- Rui Palace Punta Cana