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Hotel Riu Palace Macao
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    Reviews (4,308)
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    1,780 - 1,785 of 4,308 reviews
    Reviewed March 5, 2014

    (2/24-3/3, 2014)
    A well maintained property, a spacious beach with lots of palm trees and beach chairs, perfect weather and a friendly and attentive staff. If we hadn't been to other AI's in the past, I think everything would have been just fine. So, what's not to like? Despite booking last July, and despite emailing a week ahead of our trip requesting a King bed, we were placed in a tiny corner room overlooking a roof with a double bed. Annoying, but fixed the next day. Apparently, that is a common occurrence. The food was OK. not great. (except for the desserts). With the buffet, I wished there was more emphasis on quality rather than on quantity. Why have so many different types of scrambled eggs? Much of the food sits on a steam table too long and bread and rolls were sometimes stale. We did enjoy the Fusion restaurant, but not so much the others. A few things...if you swim pool laps, bring goggles. If you're a drinker bring one of those insulated mugs .If you want to eat in the specialty restaurants sign up in the morning at least a day in advance, If you are handicapped this might be a good resort for you as there are ramps and safety rails. There is a very wide range of ages represented at this hotel but its not a place for singles and/ or anyone wanting a wild and crazy time. Regarding tipping, we ALWAYS tipped for drinks, meals and housekeeping.
    All in all, we did have a very nice vacation and you probably would too.

    • Stayed: February 2014, traveled as a couple
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    2  Thank Erin S
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed March 5, 2014

    A group of 30 of us just returned 3/1/14 from the DR and stayed at the Riu Palace Macao. The scenery was beautiful..the hotel staff was amazing. If you tip a couple dollars at meals and when you get every few rounds of drinks they treat you even better. Our group of professionals usually vacation together every year in Mexico and this year decided to try something different. We were not disappointed in the Dominican Republic...beautiful warm water...white soft sand beaches without rocks or broken shells....beautiful people...sunny skies with no wind. Gorgeous. The hotel however was ok....was it terrible? Not at all....was it five star? Not at all. I paid for an "upgrade" to a superior room to ensure i was on the inside of the hotel facing the ocean and pool. We were disappointed because there were others in our group that also got this view without paying the upgrade so that was annoying. There are so many palm trees on the property that there isn't a really great view of the ocean from any room :(. Our group consisted of ages 35-52 and we were by far the minority. We thought adults only would keep the kids out of the hotel and away from the pools....I guess it actually meant the resort was for people over 65 with walkers and wheel chairs. The good part of that was that the pool and pool bar were ours for the taking. Don't get me wrong there is nothing wrong with the crowd and I certainly was not looking for a wild spring break hotel..however there was just a lack of energy compared to other Riu Palaces we have been too. You can visit the other Rius next door and it helps since it's younger family's at both of those...helps a lot . Food was ok...we had a good experience at the steakhouse and the buffets were ok...you could find something to eat. The pizza was amazing and I ate a lot of it all week long lol. Entertainment was ok...basically the same performers dancing every night. Go to the weekly carnival in the street outside the hotel...that was fun and awesome!! Our entertainment group danced like mad men at that....also the disco on the grounds was actually really fun..but be prepared to pay for your drinks as they are not included. The staff was amazing to us and took very very good care of us. Widny the reception manager was awesome....also Leo Manny Raphael Antonio all at the front helped us so much. Bacaro and Alex from the entertainment were so much fun. Overall great vacation....the beautiful weather and great treatment make up for the lack of energy at the hotel.

    Stayed: February 2014, traveled with friends
    4  Thank Lonna Z
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed March 4, 2014

    Nice friendly welcome upon arrival. The room was very clean. We had a garden view which suited us as we were out all day. The main buffet restaurant was good with so much choice that there was something for everyone. We especially enjoyed the delicious creamy porridge with cinnamon. One bowl of that filled me for the morning. The a la carte restaurants were ok but lacking atmosphere. Plenty of sunbeds which go right down to the beach. No need to get up early to reserve a bed. We loved the coffee shop. The cakes were delicious as was the cappuccino. We are in our fifties and in a previous review a couple in their thirties commented that the place was occupied by senior citizens and they had never seen so many canes and walkers! Welcome to your future!!! You won't be in your thirties forever!! The beach was stunningly beautiful and spotlessly clean. We would walk for a couple of hours on the beach every day.

    • Stayed: February 2014, traveled as a couple
      • Value
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    5  Thank d_benson1
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed March 3, 2014

    Recently enjoyed two weeks at this well run hotel.
    I agree with most of the positive reviews this property receives & doubt that many people would
    be genuinely disappointed in a holiday here.

    Rooms were very clean on arrival and were kept that way by the excellent staff.
    Shower design was a little strange,as the main wall,separating it from the bedroom,was made of
    those glass bricks that were popular in the 70s & although you can only see a silhouette through
    them they do cause the whole bedroom to be illuminated when the toilet light is turned on in the
    night.
    Plenty of soap,shower gell,shampoo etc.
    Take your own toothpaste & brush.

    Breakfast.: eggs of all sorts,sausages---(but certainly not Lincolnshire or Cumberland),cold
    meats,pastries croissants,all sorts of bread etc. etc.
    Alas the bacon is of the American type,i.e.,streaky and overcooked to the point of resembling
    crackling.
    As you're on holiday,and have plenty of time,you can also make your own toast in one of the two
    machines that, I think, are powered by candles!!

    Lunch.
    This is taken in the restaurant adjacent to the main pool,which doubles as the Italian and
    Steak house in the evenings.
    See dinner comments,as they are much the same.
    I believe you can also take lunch in the Krystal restaurant,nearer the sea-though we didn't use it.

    Dinner
    Food in the main buffet restaurant was plentiful ,well prepared and presented,if a little unexciting
    I very much doubt you will have a memorable meal here,but you certainly won't go hungry.
    Lots of food readily recognisable,roast meats, beef,pork,chicken,turkey, plus mashed
    potatoes,carrots,broccoli,etc. etc.
    Plenty of cold ,salami type meats,sushi,pasta,noodles,fish etc.
    Generous supply of deserts and a small selection of cheeses-the blue was delicious.

    We tried the Krystal,Italian and Steak restaurants & although we enjoyed the food, there was
    really little difference to the food in the buffet restaurant,indeed the starters in the Italian are
    served as a buffet ,with the main course and desert being waiter service.

    There is the Cappuccino bar,where you can get tea (if you're desperate) coffee ,pastries etc.
    There is a “fridge” there with boxed sandwiches that you can take to the beach or your room-
    always cheese & ham during our stay-but nice if you only want a light snack.

    Drink.
    Drinks service was excellent in the bars and around the pool & beach area & again you won't go
    thirsty.
    Beer was of the draught lager variety & OK.
    Didn't drink much in the way of spirits but what we had was all fine-though some of the mixers
    were excessively sweet.
    Wine was drinkable ,but no more than that,though it was much better than we had in the Canaries
    at Christmas ,so I can't complain too much!

    Entertainment.
    Our group thought that the evening entertainment was very poor and was a disappointing end to
    the day.
    A decent DJ ,who could adjust the music to that evenings clientèle, would be a better option than
    they currently have.
    That said,many people seemed to enjoy it.
    Can't comment on the day time organised activities,as we avoid them like the plague.

    A few tips mainly for British visitors.
    Take your favourite tea bags and a travel kettle that can be adjusted to 120V.
    Our ancient travel kettle can't be adjusted to 120V & took 35mins (yes,I timed it) to boil two
    cups of water.
    The only decent cup of tea you will get will be those you make in your room,even with decent
    tea bags you can't make a proper cuppa with the luke warm water supplied at breakfast-so have a
    couple of cups before you go.
    Skimmed milk is available in the buffet restaurant,from the juice bar on the right as you enter,and
    tastes nearer to what you're used to than the milk they serve with the tea.
    We used to take a glass full back to our room & keep it in the fridge .

    Sunbathing.
    If you like peace and quiet when sunbathing try the sandy area between the pool and the main
    beach. It is under palm trees ,which offer broken shade,there are plenty of beds & the drinks man
    comes round reasonably often.
    The areas near the pools feel much hotter, due to the lack of breeze that you get nearer the
    beach,so if you're a real sun worshipper then this may be the place for you.
    Be aware that the noise volume, by the pool with the swim up bar, goes up in direct relationship
    to the volume of alcohol consumed.
    The first week we were there was memorable due to the young(ish) heavily tattooed Americans,
    who appeared keen to impress with their knowledge of the Anglo Saxon language,bellowed at
    very high volume & accompanied by frequent “Yeehaws”
    Nice.
    Fortunately the guests during our second week were much better behaved---but it still got
    very loud around the swim up bar.

    Trips.
    We booked via Thomson & as usual you get the sales pitch at the “welcome” meeting.
    The only one we would have been interested in,the catamaran trip at $169 US p/p , was about
    twice the price that we paid in Cuba last year & so we decided against it.


    Night club.
    Be aware that despite the fact that the Thomson brochure strongly indicates that the disco
    is part of your AI package you will be charged for drinks.
    Didn't go in there ,so can't comment on it other than that.

    One for the ladies.
    My wife tells me that the hair dryer in the shower room was useless & she's glad she took her
    own.

    That's about it.
    Happy to answer any questions via pm.

    Happy holidays.

    • Stayed: February 2014, traveled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    9  Thank Bigworldsmallwallet
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed March 3, 2014

    We just arrived home March 1st, from a seven (7) day stay at Riu Palace Macao.
    To start the arrival at the hotel was good, beautiful view from lobby- you can see the beautiful blue ocean and palm trees. It is open air, and we initially had a great impression!
    Upon arriving into our room, we were DISAPPOINTED, the room had amusty smell, which came and went.. we had a half garden view/ half parking lot. Which we later on realized was the lot the casino bus used constantly, not my idea of a garden view, when I see cars.. Also on a few occasions car alarms went off. REALLY.. We should have requested a different room but we just wanted to shower and get outside and enjoy the weather. The room was clean, but quite small.. Bathroom was decent size with a walk in shower. Each day we had a towel art with fresh flowers - nice touch.. The housekeeper did a good job, and always left what we requested (extra pillows/ beer/drinks etc..) Could be we tipped her and left her small gifts.
    The beach is gorgeous, nice sand and pretty blue water. I got sand mite bites, but that is no fault of the hotel. Pool area is nice, plently of loungers and 'beds'. We never had issues getting them. There is alot of topless older people at the beach in front of the resort. Pool bar is decent- drinks are good.
    Drinks for the most part at the resort were good, would just suggest beer in cans instead of just tap at bars would be a nice option
    We are in our early and mid 30's and got the wrong idea for adult's only. In this case adult's only means senior citizens, like your Gramma and Grandpa, I have never seen so many walkers/canes in my life. The nightly entertainment is Bingo Bango in the musty/moldy smelling theatre inside. Luckily we were able to go to Riu Bambu next door to get some more lively night life. Every afternoon between 1-3 is Siesta Time, so there is no activities.
    The food, where do I start. It was very inconsistent
    Buffet- For 5/7 days Gregoire was our server and he was very attentive. Food was repetative and seemed low quality.
    Breakfast was the most decent meal- your usual eggs/bacon/fruit/yogurt- fine! But there was cut up hot dogs on the buffet, every single day for breakfast- weird!
    Lunch was whatever leftovers they had from the night before and lunch- not great. Also again hot dogs many ways cut up, whole you name it they did it to the hot dogs.
    Dinner Buffet was ok, again alot of leftovers and not much seafood. Again hot dogs served many ways and in casserole.
    What is with the excess amount of hot dogs, that is disgusting! Like apparently King of the hot dogs..
    Al La Carte- men can only go if long pants are worn. We saw one couple show up, both dresses nice, the man was wearing nice khaki shorts and a golf shirt and they turned him away as he was not in long pants. Some how the guys next to us in jeans, flips flops and a beer t-shirt were more presentable then him? I don't get it
    We went to 3 of the 4 options
    Italian- the hubby liked it, especially the buffet appetizers. But my shrimp in the linguine tasted weird, and like there was grit or sand in it
    Krystals- The restaurant in my opinion is not good- the menu never changes and the entree's are poor. My husband had the Shrimp entree and said it tasted like there was grit or sand. He asked the waiter who spoke poor english and we don't think he understood- He said something about the beach
    Steakhouse- We ate here twice, the first time the steak was cooked very well, but the lobster was mush and had a horrible taste.The server Gregoire (who was amazing) brought him another steak in lieu of the lobster.
    The second time we ate here my hubbies med/well steak came out Blue rare, and again the lobster was awful, the server Mateo (who is also amazing) brought him another and tried to solve the situation
    In both appetizers at the steak house, we had grit or sand in the shrimp- totally grossed us out.
    Not sure if it's the way they clean it but- YUCK
    All Day Food Options
    In the Capucino Area the coffees and deserts were all very good.
    In the fridge there was always a sandwich, salad, or fruit tray to take whenever you wanted. There was also Tortilla Chips and Cheese Sauce, which we found out was disgusting. The chips were so stale they stunk, they were awful, we told the barista in there and he shrugged and appeared to not understand us. So they remained stale for our entire trip, this is a 5* so called resort, get with it Riu.
    The entertaiment staff try hard and should be applauded. So should the housekeepers, grounds keepers the place is always clean and presentable. One grounds keeper comes around and gives out fresh coconuts- nice touch
    The casino is shady- I wouldn't bother.
    All in all the location on the beach is spectacular you can walk 30 minutes right and find cute shops on the beach for knick knacks and get a far better price then the Caribbean Street Shops. The food is sub par,those who say it is spectacular, I am not sure what they ate. if your a senior you will love the place. If you under 45, this place is not for you.. The language barrier is significant even with my hubby speaking some spanish. I suggest the Riu Palace which looks like a true palace or even the Gran Bahia properties. The call this a palace and a 5*, being generous I am givng this place a 3* due to the great staff, but it is not a palace by any stretch.
    We previously stayed at Riu Palace 5*in Los Cabos, Mexico and had a spectacular stay and were hoping for the same experience. No complaints about anything there.
    Sadly we didn't have the same experience, and will be looking at options aside from Riu for our vacation next year. C'mon Riu why all the hot dogs and the gritty shrimp? We paid alot of money, and we certainly didn't get the correct experience to go along with it.

    Room Tip: Room 3101 faces a parking lot- turn it down if you get that one!
    • Stayed: February 2014, traveled as a couple
      • Value
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    2  Thank OJWag
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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