Can I start by saying running up to our holiday I checked this website every day, whilst majority was excellent there was a few that was standard and since returning seen there are a few more "dissapointed" guests who have reviewed this hotel less than 4*. I can only imagine the reasons of these people are that they are extremely picky!!!
The hotel was absolutey amazing, the layout, the recently refurbished decor, rooms, beach, pools, restaurants everything was high standard and very beautiful. People who are moaning about Petty things I.e the taxes and roads firstly have nothing to do with this hotel so how can you judge them? Secondly is that all you can criticise? Others who complained of smoking have to remember the laws that are now in England where you cannot smoke in places like pubs and bars and therefore that is why it is different here. If you don't want people smoking next to you, move away from them - simple really.
The only critism we have about the HOTEL ITSELF was the smell that came from the entertainment room, we could not stay in there for longer than 15 minutes it was just unbearable and because of this we missed a few shows. However we did catch the shows in the outdoor theatre all of which was really good and you could not fault.
We stayed in this hotel from the 17th September through to the 1st October and booked through thomsons. The flights were good, the Dominican airport was a bit of a challenge and confusing to get through but once pointed in the right direction and paid your taxes very quick to get through. Incredible airport I must say, like the fact we basically pulled up outside the front door on the plane!
The transfer was quick took about half hour and all guests were staying at our hotel so it was the only stop!
This is our second time in a riu hotel, we previously stayed at riu tequila in Mexico last year. We feel this hotel is a much higher standard and the adults only rule makes it even better.
The pools were amazing, especially the big pool with the water sunbeds was a nice touch! The beach is to die for, in my mind we travel to the Caribbean for the paradise of the beaches cannot understand people who travel 9 hours just to sit at the pool all day every day - but hey that's my opinion!
The food was lovely, lots of choice even for fussy eaters. If you like sea food and fish you will be In your element. We went to the steak house twice and the Krystal both was beautiful and of a very high standard, some would say a bit of a unusual menu in the Krystal. The tasters to begin with was, um intresting.
The rooms were elegant and modern. The bed and shower was huge and our balcony over looked the pool and beach which was another nice touch to our holiday. The optics were a bonus too! A lot of wardrobe space and the safe which was a good reasonable size. Remember to make good use of the signs you have on the back of the door eg the do not disturb ssigns the staff sometime just walk in if these aren't used accordingly !
The entertainment team and staff were brilliant. Could never do enough for you. The entertainment team work very hard and yes the hotel dance is done a few times a day but it lasts about 2 minutes so just put up with it! They would ask you if you wanted to join in with the games and activities but as soon as they said no they would leave you to it. The staff work very hard and were there all day we saw the same people at breakfast that we would do at 11pm in the bar!
The free wifi is added extra, my best signal I found was at the pool and beach if you are staying for 2 weeks you have to get a new username and password after 10 days just so your aware :)
The phone cards were a bit of a rip off if you used the hotel services. My boyfriend ended up paying $20 dollars for the card and the receptionist then said there would be a connection fee between $3-$6 every time you connect even if they didn't answer which you would have to pay in full when you checked out at the end of the holiday. Instead thomsons say to you to buy the $20 phone card from reception and then you can find the Thomson rep who will then give you there phone to use free of charge!
The Caribbean street is to the right of the hotel which includes a number of shops and a gym and a carnival every Thursday but be aware there are market stalls and they will try and bump the price up of then items being sold - nothing to do with the hotel though!
You can go in all the other hotels and use the pools for instance but not the riu palace punta Cana, must say that looked rather grand when we walked round. Right next to this hotel is another set of shops which were nice to walk around you didn't get jumped on to buy things!
The airport are really fussy when you leave, your not allowed any 'cables' in your hand luggage for example phone chargers. You have to be underweight otherwise they will charge you $27 per kilo you are over! And Remember to pay your $20 dollar exit tax and fill in the correct paper work for immigration which we was given at our Thomson welcome meeting the day after we arrived.
A very long review sorry about that to people who have read it but hopefully been helpful!
All In all this hotel was one of the best we have been too, very well presented and beautiful decor and scenery. We would not hesitate in returning we have a unforgettable 2 weeks in this amazing hotel.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana. * Complimentary sun loungers on the beach. * Within the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Bavaro, Riu Naiboa and the ClubHotel Riu Bambu. * The Splash Water World will be opened from 1st November 2016 * 3-storey building. Colonial style architecture. * Surrounded by 30,000 m2 / 36,000 sq. yards of palm groves alongside the beach. 50 km / 31 miles from Higey. 200 m / 660 ft. from Caribbean Street. 30 km / 19 miles from Punta Cana Int'l. Airport. * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Palace Macao Hotel Punta Cana
- Riu Palace Macao Punta Cana
- Riu Palace Punta Cana
- Rui Palace Punta Cana