We spent a New Year week at the Riu Palace Macao and had a wonderful time. Service was great– the cleaning personnel, the waiting staff, the entertainment – all of them were very professional, punctual, there when you need them. The food was absolutely superb, in our opinion. I know, we all have different tastes, but I have never vacationed at the place where the food in both taste and presentation, the whole experience was at so high level.
So, everything was good and we really enjoyed our time, except for the very beginning – checking in. We were greeted at the check in counter by a young man named Angelo. I read some recommendations on this site about the accommodations at the Riu Palace Macao, and I asked him if it would be possible to get a room at a higher floor. According to many comments at this site, higher floor rooms were much quieter. Angelo kept smiling, but main message in his mumbling answer was that he was not sure if it would be possible. We all know this technique that is successfully employed by the car salesmen, “I need to check with the manager”. So did Angelo, and after coming back to us with his eyes running around left-right, right-left, he mumbled something like, “I may be able to do something if you thank me”. We asked him directly, “How much?” He did not give any specific number, but just confirmed the request for thank you banknote.
After that, to our surprise in self-incriminating move he put in front of us a printed form with a headline “Free Upgrade” and proceeded with explanation of how it would all supposed to work between him and us. He said that the room he might be able to give us costs $30/day more, which would come to $210.00 for 7-day stay, but we would not charge you that. He made a heavy pause, looked at us and said, “Just thank me”. We put $20-bill under that “Free Upgrade” form and he promised that tomorrow the room would be ready for us around 11PM. Meanwhile, today we had to go to “the only room” they had.
Now, you may say, “Why are you writing about all this crap? You cooperated with his request, so leave him alone.” This is true, and I had no other intentions until the next morning. We got the keys for the new room in the morning, took a look and decided to move. We packed all our stuff and carried it over. Then, we went down to the check in counter to return the keys from the original room. Angelo met us with a smile and asked, “Do you like your new room”. We said, “Yes, we do, thank you. We have already moved”. And then Angelo said, “So, if you like the room, would you give me $10 more for my manager?” And that was when we decided to let you all including Angelo managers at the check in counter know what kind of crook he really is.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana. * Complimentary sun loungers on the beach. * Within the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Bavaro, Riu Naiboa and the ClubHotel Riu Bambu. * The Splash Water World will be opened from 1st November 2016 * 3-storey building. Colonial style architecture. * Surrounded by 30,000 m2 / 36,000 sq. yards of palm groves alongside the beach. 50 km / 31 miles from Higey. 200 m / 660 ft. from Caribbean Street. 30 km / 19 miles from Punta Cana Int'l. Airport. * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Palace Macao Hotel Punta Cana
- Riu Palace Macao Punta Cana
- Riu Palace Punta Cana
- Rui Palace Punta Cana