Just back from 1 week in August 2011 having had a very good holiday with the family. Overall the hotel is good and every one there seemed to be having a pretty good time.
First and foremost the service and friendliness of the staff in all areas is excellent, some of the best I've come across. Talking to some of them its clear their performance is regularly measured by the weekly customer service questionnaire you get to fill in. They like to give you some 'coaching' on how to fill the form in :-) , but anyway I'm sure they score highly.
The proximity and quality of the beach is also very good. Its not crowded, and its very easy to get a good location on the sunbeds whenever you want. The beach is clean, including the public part right on the water front. I did smile at the JCB digger that turned up most mornings to carry away the seaweed that washed up the day before - its fine really. The bar service is very good by the beach, with waiters coming round frequently to keep you 'topped up' - careful !
On the other hand some aspects of this hotel are not 5*. In reception area they display their awards, there are many over the last 12 years or so, but none that I could see in the last 4 years. I don't think this is a co-incidence, the hotel gives the impression of having had its heyday 5-10 years ago but is now in need of a makeover. The rooms although generally good are tatty in some aspects - the paintwork in our room needed re-done, the handle on the patio doors was broken, one of the patio doors was off its running rail, and the air conditioning was only just adequate. (I did hear some others complain about the air conditioning - its nowehere near as good as some other hotels I've stayed at).
The food in the main restaurant is good - wide selection and well prepared. Some of the meat dishes seemed to get over-cooked but I think that's the Carribbean way rather than this hotel. The speciality restaurants were disappointing. We tried the Kristal Fusion restaurant (not very interesting food and not air conditioned), and the Japanese restaurant (some of the vegetables for main course taken straight out of main restaurant created a poor imitation of Japanese). Also have to say the the wine (plonk) you get served up is not the best.
Overall though I stand by a good rating. If you've already booked to go - its fine. If you're thinking of booking I'd also take a look at some of the other hotels in the area.
- Official Description (provided by the hotel):
- * Located on Arena Gorda Beach in Punta Cana. * Complimentary sun loungers on the beach. * Within the Riu Resort, along with the Riu Palace Punta Cana, Riu Palace Bavaro, Riu Naiboa and the ClubHotel Riu Bambu. * The Splash Water World will be opened from 1st November 2016 * 3-storey building. Colonial style architecture. * Surrounded by 30,000 m2 / 36,000 sq. yards of palm groves alongside the beach. 50 km / 31 miles from Higey. 200 m / 660 ft. from Caribbean Street. 30 km / 19 miles from Punta Cana Int'l. Airport. * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Palace Macao Hotel Punta Cana
- Riu Palace Macao Punta Cana
- Riu Palace Punta Cana
- Rui Palace Punta Cana