Rooms seem to have been updated but very basic with very cheap finishes, workmanship left much to be desired ("overflowing" grout, cracked tiles, huge hole in the wall where a hair drier was hung, chipped paint on window frames, rusty metal, dirty drapes, etc.) Prison-like dark hallways in the villas.
Nice grounds but garbage cans overflowing, the ones at our villa hadn't been emptied in two days.
A good selection of food but most of the cooked food barely warm. Serving utensils "buried" in the food (no plates to put them on provided)
No basics such as an umbrella (commonly provided in a hotel room), no shampoo, conditioner or body lotion in the bathroom.
Very mixed service. Most waiters quite efficient, some friendly, some lacking basic customer service skills, most likely because of lack of training.
Next to none entertainment.
Overall, we got our money's worth but the industry should be regulated. We have been to a 3 and a half star hotels that were much better than the presumably 5-star Riu Bambu. Don't mislead people. It's a major case of false advertising.More
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