We have stayed at many resorts in the Caribbean - most of them 5 stars. We booked the RIU in December 12, at the last minute, on the basis of it being a 5-star.
While the beach was lovely, the food and drinks were low quality and there was no variety at all.
For example - breakfast only included bacon on one day out of seven and included many wierd dishes that appeared to be leftovers. The house wine was totally unpalatable and had a strange chemical taste - I tried red and white wines twice - all were bad. I really wanted a good wine to have at the a la cartes, but there was no wine list. The a la cartes provided a slightly higher quality of food - but not like what you would find at other 5-stars. Overall, this doesn't make or break a vacation, I go there for the sun and the beach, but you have food expectations for a 5-star that this resort does not deliver.
I also have to say that the customer service was unimpressive. The staff did not seem to care about their work. They did not come to take drink orders at the lounges at night - you had to go to the bar to order. The waitresses cleared the tables but didn't take drink orders. In the buffet, the waiters were regularly seen drinking glasses of beer surreptitiously and were a bit surly (maybe it was the beer).
- Official Description (provided by the hotel):
- The All Inclusive ClubHotel Riu Bambu is open all year round, is located in holiday area Punta Cana on the Dominican Republic's eastern coast (on the Playa Arena Gorda beach) and it is part of RIU Resort with 4 sister hotels. The Caribbean Street is 600 m away, next village Cortecito (10km) and Punta Cana International (PUJ) is 25 km away. The hotel has 1000 comfortably furnished rooms and offers modern amenities. Relax with a massage at our Beauty Salon or get in shape at our gym. 5 outdoor pools, 2 children’s pool as well as Water park "Splash Water World" at Riu Punta Cana. For the youngest guests, there is the RiuLand Kids Club(for children from 4 to 7 years & 8 to 12 years old), Riu4U (for teenagers ages 13 to 17) and for adults, day and evening entertainment as well as Riu Pacha discotheque, many water sports activities. For lovers of gastronomy, we offer live cooking stations at our main buffet as well as Mexican, Italian, Asian, Steakhouse, Gourmet and Spanish cuisine, 6 bars. ... more less
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- Also Known As:
- Riu Bambu Punta Cana
- Riu Bambu Dominican Republic