Club Med never disappoints. This was our 5th trip to Punta Cana and our 3rd trip staying in Tiara. If you want to experience world class service, I cannot recommend anywhere more that Tiara at Club Med. The instant you get through Customs at the punta cana airport, the team is there, to get you in private car to the back of the resort, skipping straight to the Tiara Concierge. Marie had already contacted us two days earlier to get details ready for arrival. We were whisked to our suite, and out by the pool less than an hour from arrival at the airport. Our old friend, Castillo was still at the bar, and my first drink was in my hand 5 minutes later. Marie's team of Margoux, Leticia and Nihao at Tiara were great, and the bar staff, and even the lifeguard crew lived the service spirit from the first moment to the last. The youngest kids had fun in the MiniClub every morning, and the teenagers had fun roaming and relaxing. My wife loved the spa, and soccer in the evening was my fun relaxation moment. Leaving was a communal moment when everyone helped wave goodbye, and the private car picked us up at our room. Club Med really knows how to take care of the details so you can relax. I cannot recommend them more.

We have been to Jade in Cancun, but like this a bit more, as the rooms abut the pool, and with little kids, it is nice to have the room and pool visible for a parent.

This was our second time at Club Med Punta Cana 5 Trident suites. It was Me, my wife and two kids. This was one of the best vacations ever. The staff was beyond exceptional. First of all I want to thank Marie ( Manager of the 5 Trident ) for always making sure everything was exceptional. Noyan( assistant F&B manager) can’t thank you enough. What am exceptional job you have done with you staff. You are very attentive to detail and go above and beyond in all you do. Let’s not forgot the out of world drinks you make . Loved you details on the private dinner. Nella(assistant house keeping manager). Words can’t do any justice in describing what you and your staff do. Rooms was always clean to the tee and let’s not forget the amazing decorations you did for our anniversary. One thing that blew my mind was that I mentioned to you (as by the way)that I need distilled water for my C-PAP machine and within no time you had for me. Your housekeeping staff always had a smile and were great with the kids . The front office assistant managers( Letitia, Fritz and Margo) . What am amazing job you do . Letitia am sure I am spelling your name wrong blame it on the Caipirinha haha. Diego( sports adventure ) amazing job you do with all the water activities and let’s not forget your amazing Brazilian dancing haha . The morning crew : Angela( bartender )-makes the best drinks that make you forget about breakfast and Castillo( the god father of 5T) - this man is wise beyond his years .He is the main reason that made me and my family return to Club Med , and we will return there if he still there. Jean( room service ) thank you always getting my breakfast order right and bringing it always on time . Evening crew: Zuleika( bartender) , Anewdy, Carlos Vincente , what am amazing crew whom provide exceptional service . Pool boys : Ivan and Ullesis - very polite and professional .
I want to wish all the upper management good health and prosperity in there future endeavors. And for local staff wish you all good health and prosperity too, keep up with the exceptional services you provide .

Noyan, Nella and Letitia thank you for all the laughs and good times , you are all more the managers .

Stephen Mallei.

Stayed at the 5 Trident for 10 days. I have to say that this was by far the best vacation ever. My husband and I travelled with out 2 daughters ages 7&9 and they absolutely loved it.
Special thanks to “Jean” who always brought our breakfast to our suite every morning at 8am. You are much appreciated.
To the 5 Trident bar crew “Castillo, Angela, Carlos, Anewdy, Jewlika” you guys are the BEST..... miss you guys already.
To the 5 Trident management staff “Marie, Noyan, Nella, Margeaux, Fritz and Leticia” OMG... I can’t thank you guys enough for the exceptional service provided to my family.
You guys are the best team. Clubmed is lucky to have each and everyone of you. You made out stay the very best.
I honestly have zero complaints. We will be back again in 2019.
Clubmed Tiara team is the BEST!!!
Hola “Castillo”.

The Mallei crew. July 2018.