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Reviews (10,563)
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Reviewed July 27, 2018 via mobile

We have holidayed with club med for many years and we’re last in Punta Cana in 2007 so we’re interested to see the refit and returned for a 12 night stay. Having got through Punta Cana airport (much better than last time and passport queue only 20 mins) it was lovely to have only 5 mins transfer to the resort.

We were not disappointed. The beach bar was lovely (our favourite place before lunch and late at night) and the zen oasis for adults was a peaceful delight.

With club med you get excellent food, the friendliest staff, lots of places to sit/lounge without queues and no early rises to put towels down. It is self- serve at the bar and for food but that makes it even more interactive and everyone in our group of 8 could chose their own so was happy!

As a French resort most of the guests spoke French as their first language so English was limited, the staff can get by to help though. Rooms for teens were simple, basic sea facing rooms and could do with a spruce up in the bathrooms but cleaning staff kept them clean. Our adult room in the zen was really lovely if you can escape without children in your room! Was worth the extra for the adults.

Evenings are lively, but not drunkard and lots of fun. We danced a lot!

Sports facilities are good as this is one of club med’s specialities, but it was so hot we used the gym. Would love some les mills classes here as they do in other club med locations but the general gym classes were good and the equipment top notch.

Not a lot around the area outside, really a resort area only but we did enjoy a Jeep safari and a lake obstacle course similar to wipe out as days out.

Seaweed was a constant battle for the staff but they had nets up and kept it clear so this didn’t impact us unless you sailed far out. A lovely breeze for sailing.

Being July it was hot hot hot, 24/7 unless in air con so we kept our clothes light and casual whilst keeping to the club med tradition of a certain colour each night. White night and 45 nights are always our favourites! Sun burn was very easy so bring lots of block. Our teens did do the trapeeze each afternoon, another club med famous activity.

So thanks club med for another great time. You delivered exactly what it said on the tin and the GO team, especially Camille in arrival teams were excellent. She only had been there a month but was super knowledgable and helpful. We’ll be back...

Chose this if you want a relaxed, unstuffy, European style holiday with excellent food, lots on site to keep you busy including sport and entertainment and happy teens.

Stayed: July 2018, traveled with family
1  Thank familyof4South_East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club Med E, Public Relations Manager at Club Med Punta Cana, responded to this reviewResponded August 6, 2018

Thank you for posting a review! We're so glad you returned to Club Med Punta Cana for another visit. It's wonderful that you enjoyed many activities by day and stayed entertained and danced by night! Come back to visit us again soon! The Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2018

Outdated rooms... 2 instances we had cockroaches in the room
Not so friendly staff on the tour booking process
Understaffed bars, creating long wait times
Cheap beer and liqueur
Food presentation great, however no taste...

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
1  Thank Joao V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club Med E, Customer Relations at Club Med Punta Cana, responded to this reviewResponded July 29, 2018

Dear Joao V,

Thank you for taking the time to write your review. We are glad to hear that the food presentation was great but the outdated rooms, cockroached, unfriendly staff, understaffed bars and cheap beer/liquor did not meet your expectations. It is important that we know what areas of service need improvement and your candid evaluation and constructive comments will be used in our continual efforts to ensure we are providing the best all inclusive vacation possible. We offer our sincere apologies for any personal inconveniences you may have experienced.

It would be our pleasure to welcome you back to a Club Med resort.

Best Regards,

Your Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2018

We stayed for 10 days at the Tiara 5-Trident Punta Cana. ***room 919***
It was myself, husband and 2 children. I honestly have to say that this was our second trip to 5T and it was the best. The staff was very attentive and always ready to help us when needed.

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
1  Thank GMallei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club Med E, Public Relations Manager at Club Med Punta Cana, responded to this reviewResponded August 6, 2018

Thank you for your review! We're so happy you had an excellent 10 days at Club Med Punta Cana. It makes us very happy that the staff was attentive and helpful for all your needs. We look forward to seeing you in the future! The Club Med Team

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Reviewed July 26, 2018

This was our 2nd visit to the Club Med Punta Cana and again, it met our expectations. The staff, the location, the food. Everything was fantastic. We love the balance of International guests. All in all, we have had 32 nationalities at the Club (including GO's and other staff). We love playing Tennis and Club Med is the right place to be. Germain and the Tennis Team was super friendly and we enjoyed the friendly competitions in the afternoon during our Tournaments. A special treat was the French Indpendance Day on July 14. The French know how to make this day special. The decorations, the parties the food. Exceptional!!!

Room Tip: Pay a little extra and book a Family Room close to the ZEN area if you travel with kids. This assures you a central location
  • Stayed: July 2018, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Urte L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club Med E, Public Relations Manager at Club Med Punta Cana, responded to this reviewResponded August 6, 2018

Thank you for sharing a review! We're glad you had a great second visit to Club Med Punta Cana! We agree that the balance of international guests makes for a great group of people and fun new friends! We hope to see you again very soon! The Club Med Team

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Reviewed July 26, 2018

We just returned from a week at CM Punta Cana. This is our 3rd family trip to a CM and happy to say another great time! The food was was excellent, we loved having 3 restaurants to choose for each meal. I think it's great being able to make reservations for Indigo on the CM app. We took advantage of the water sports, Yoga class and the circus. We loved Creactive (the circus school), Each day we tried to get as much in as possible at the circus area. I only wish there was more time in the day to try more equipment in the circus area. The Circus team was great! We all found Isra to be a great GO. He was supper friendly, supportive of the kids trying new tricks and funny! My kids loved him. We went on three great excursions thanks to Marina, we rented a boat for snorkeling and water ski (def would recommend), did the Dolphin excursion which was so much fun and the horse back riding on the beach. The beach is beautiful, it had a bit of seaweed, the beach crew was out there everyday cleaning it up. I was there without kids in December and there was no seaweed at all. Guessing it's related to summer. We did see other resorts while out on excursions and CM by far has the best beach and the cleanest beach. I was a bit disappointed when we were taken to our room, we had booked a deluxe renovated family
room (but I guess in my head I was comparing it to the Zen room from December) . The room was actually fine and clean. The one other part that was a bit difficult was there were very few English/Spanish speak children in the Pass world Club for my 11 year old twins, so they did not want to go. I get that this works by chance and we have always lucked out in Cancun and Sandpiper. But they did meet friends and had a blast.

Room Tip: We liked being on the Zen Side, closer to trapeze
  • Stayed: July 2018, traveled with family
    • Location
    • Cleanliness
    • Service
5  Thank Kendra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Club Med E, Public Relations Manager at Club Med Punta Cana, responded to this reviewResponded August 6, 2018

Thank you for writing a review! We're delighted your third trip to Club Med Punta Cana was another great one! It's awesome that you were able to try out so many activities while you were here! We hope to see your family again soon! The Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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