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“Great Family Vacation!”

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Bavaro Princess All Suites Resort, Spa & Casino
Ranked #35 of 113 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 16, 2014

We just returned home from a 7 day family vacation at Bavaro Princess June 7-14 - what an amazing adventure! We had 4 adults and our two daughters 6 and 7. Had a wonderful time... arrived late on Saturday night, but Zachary Love at check in was so helpful and kind, as was Daniel. Were greeted with drinks right away at the front desk upon arrival - even fruit punch for the kids - at 10:30 at night! Shuttled right to our room, bus boys found us a mango right off the tree and gave it to my littlest girl - amazing rooms - close to beach and pool, we did not have platinum, but I don't think we missed it other than not being able to reserve meal times at a la carte but if you got there early enough at 6 usually able to get you in. Food was good, abundance of things to choose from at the buffets, wait staff amazing, Yesenia took us right in and said she was our "Dominican Mamasita" and the kids were her little Bambinos. We were always greeted with big hugs. All wait staff was wonderful. Everyone with big smiles, likely because we were always smiling. From grounds keepers to the maids (our room was always picked up and clean with beautiful flowers and decorations on our beds) so nice. Is only one king bed but the kids slept on the pull out couch and there was also a roll away bed. Worked out perfectly. Our first morning our maid got a groundsman to get us a coconut off the tree, he chopped off the top and we got to drink the water! When we were on the beach the bartenders would come and bring us new drinks every 30-45 minutes. At the pool we would just swim up to the bar and get a drink right away. Wish I could remember the bartender's names, but the pool bar by the beach was the best for us, but it was where we stayed most of the time....
We can't forget Anairis and Alexandra at the kids club - they took care of my 7 year old daughter for an entire day, they went to the pool, she got her drinks throughout the day, coloring, games, swings and slide at the kids club by the beach, she didn't want to leave! Every night at the kids disco at the princess theatre was so fun, boy vs. girl, chicken dance, talent show, she even got to sing her favorite song "Let it Go" from Disney Frozen on stage - she felt like a star! Even though ours was a family vacation, were many couples there - definitely much for them to do too! Thank you to everyone - was an amazing vacation, will definitely be back!

Room Tip: We stayed in a bungalow sweet upstairs close to the pool and beach, highly recommend!
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  • Stayed: June 2014, traveled with family
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Thank ChristinaCat92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this reviewResponded June 25, 2014

Dear ChristinaCat92,

We very much want to thank you for your comments and for choosing Bavaro Princess.

We are so happy to know you had a good time and our staff was very attentive to you. We can see you could get around and you had the chance to relax with all your family. It is great to see in your first experience with us, we were able to exceed your expectations.

Posting your experience is very important to us as it is a source of motivation to read all your positive feedback. We will pass on your greetings to everyone and they will be really happy to know you remember them and we all will be waiting to see you again on your next trip to the Dominican Republic.

Sincerely,

J. De La Vieja
General Manager
Bávaro Princess All Suites Resort, Spa and Casino

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3,407 - 3,413 of 11,155 reviews

Reviewed June 15, 2014

Me and my wife stayed here for a week in June 2014. The hotel is massive in terms of layout and has courtesy trains to take you around the complex. Check-in was straight forward and the bell-boys took us to our room. The room was beautiful, well equipped, nicely decorated and modern. Things like a jacuzzi bath and mini-fridge with lager just made it a little bit nice.

The beach is right next to the hotel and the sand is like it is on the pictures, soft and white. No pebbles or nasty stuff.

Pool was nice and there were plenty of sun loungers so no getting up early to reserve them and plenty on the beach too. There was entertainment by the pool everyday with music and on the beach too.

The choice of food was excellent and the quality very good with food selections changing every day. The buffet is very nice and we ate there most lunch times. The restaurants apart from this are Japanese, Chinese, Italian, Seafood, International buffet, a-la-carte restaurant, cafe-del-mar on the beach and a steakhouse. Chef Jesus in the Japanese restaurant was superb and made our night really.

The a-la-carte and cafe-del-mar aren't included in the all inclusive but the others are. However you can only eat once at each of the restaurants in the all inclusive plan each week. They give you a card which if they ask for at the restaurant will be stamped so you can't return until next week. But if they don't ask for the card, don't give them it :) The downside with these restaurants is they aren't that big considering the size of the resort, you can't reserve so basically turn up at 6 or 6:30 if you want any chance of eating there and not all of them are open every day. There's a list outside the main buffet that tells you what's open today.

Some advice from me and my wife: unless you plan to go outside the resort don't bother taking dominican republic pesos. A lot of the tourists to the DR are from Canada, USA, Mexico and Russia so take US dollars for currency as they all do. Also get the dollars before you travel. I took some extra pounds sterling and used the foreign exchange in the hotel and got a horrendous rate of exchange. in the UK 1.65 US dollars to £1. Over there 1.33 to the £. All of the day trips are in dollars too, you can pay in pesos but it's all advertised in dollars.

Our rep for Thomson UK was professional enough but didn't really tell us a lot. There was only 3 of us at the welcome meeting which took 5 mins and he told us a list of the day trips they do and that was it really.

We went swimming with dolphins and it was brilliant. Around $200 per person and well worth it and this trip can be bought of reps at hotel.

Overall, a great holiday and a great week relaxing in paradise. Would I stay here again? Probably would and for what we paid I thought it was really good value. The only bad thing during our stay was on check out where we had to ask reception 3 times to send the bell-boys to get our cases and it took an hour (was too far to drag 2 cases and in that heat or I would have walked it with our cases). Good job we had planned on having lunch before the bus picked us up or we would have missed it and then the bell-boy had the cheek to tell me to hurry up!

  • Stayed: June 2014, traveled as a couple
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1  Thank Owen1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this reviewResponded June 27, 2014

Dear Owen1987,

Bávaro Princess deeply thanks you for your recent review about your stay with us.

We truly appreciate all these nice comments and we feel very proud you were able to enjoy our resort. It is great to see our customer service was to your absolute satisfaction and we are all hoping to receive you once again.

This review basically covers everything we have constantly been working on, from the moment of the check in to the check out, to exceed our guest´s expectations and today we can see the results. We very much appreciate your time and remains at your service.

Sincerely,

J. De La Vieja
General Manager
Bávaro Princess All Suites Resort Spa & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014

It was our 17th visit to DR. I normally don't write reviews, but this time I just could let it go.
We booked Platinum room and had to change 3 rooms. First one was in front of the busy route with nosy cars and buses running none stop clock around .The second one had very strong mold smell. The third one had not working air conditioner and repairman said that will take 5 hours to fix it. It was 9:15 pm. We had an alternative: wait in the hot room or ask for another room again. In the new room the TV cable wasn't working and the repairman had to install a new wires and fix the wall after. Now about food. It was the worse variety and taste compare to other resorts in DR. We stayed 11 days and most time it was only the main buffet open for dinner. The Chopin buffet was open only 4 evenings. A few times we had lunch in main buffet and where absolutely ignored by the man by grill station. The line-ups for lunch at the buffet by the ocean, were just unbelievable. Shrimps at the Lacey restaurant had a bad smell and where changed to other plate form the menu.

Barmen Carl at the platinum beach bar was often drunk and unpleasant. In the Platinum Club Lounge the top shelve liquor (part of our package) was always hidden in the storage room and extremely limited.

Another big disappointment was our visit to Italian restaurant. It was booked 4 days in advance, however. when we arrived at the restaurant, we where told that they have a special event (wedding) and can't serve us. If you are planning to use the sauna or jacuzzi in SPA , take a shower after a massage- you have to bring the towels from your room because SPA doesn't have them. The non-motorized water sports equipment isn't free like in other resorts. We had to pay $10 insurance fee(???) for catamaran ride.
The public restrooms where not clean and often didn't have paper.
The trams were crowded, noisy and reeked of diesel fuel.
Our maid service was excellent.
Don't waste your hard earned cash here.

  • Stayed: May 2014, traveled with friends
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2  Thank AnnaBend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2014 via mobile

Now it was my first time booking at bavaro princess, I heard good things so I took a chance. First off get platinum you won't regret it... The resort Is big, with platinum there are a bunch of benefits that are well worth it trust me! for one you will be closer to the beach. The resort is well taken care of I don't think I seen a piece of trash any were. The a la cart meals were excellent, I had a excellent time and would book with princess resorts again. And would recommend it to anyone. Good job guys

Stayed: June 2014, traveled as a couple
Thank Tavis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this reviewResponded June 27, 2014

Dear Tavis H,

Let us start by saying thanks for all your compliments. It is really a pleasure for Bávaro Princess to be your holiday destination. We feel very happy we were able to meet your expectations and that you loved our platinum package. The food and service we have constantly been improving and creating more variety to please everyone´s.

Our personnel is committed to great customer service and this is how we meet and exceed our guest´s expectations. Thank you for recommending us and hope to receive you next time you go on vacation.

Sincerely,

J. De La Vieja
General Manager
Bávaro Princess All Suites Resort Spa & Casino

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Reviewed June 14, 2014

Had a very nice time but don't expect "every" employee there to be so grateful to have you there. Not sure if its an American dislike or just that they were having a bad day. Would say 80% of staff are GREAT and beyond catering and friendly but that 20%, wow... rude and ignorant. Food was very good and many options, but the tram service leave a bit to be desired. Leave early if you have dinner reservations.

Room Tip: Stayed in 744/ Platinum, great local for walk right on to beach and just around corner to pool. Also...
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  • Stayed: June 2014, traveled with friends
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2  Thank Luv2GetAway2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this reviewResponded June 22, 2014

Dear Luv2GetAway2014,

Please receive cordial greetings from the entire staff of Bavaro Princess. Thank you very much for having chosen our resort as your holiday destination.

We would like to extend our most sincere gratitude for having your vacations here with us and apologize for any possible inconveniences that you might have experienced during your stay. We work hard everyday to please every guest and that is why your opínion is very important to us.

Hoping to serve you once again next year and surpass your expectations.

Sincerely,

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Reviewed June 11, 2014

My wife and I spent 7 beautiful days at the Bavaro Princess and loved it! This was our second visit. Last time was in 2008 and much has been improved since then. The entertainment was fantastic. The caliber of the shows was quite surprising. We enjoyed all of our meals, especially the Lobster and Veal dishes at Licey! We upgraded to Platinum this time and that was the best decision of the trip! The service was wonderful last visit but this time they really stepped it up. Check in was fast in the Platinum Lounge. Juan checked us in and carried our bags to our room after Ana brought us a beverage. What wonderful people. A special mention for Carl the Private Platinum Beach Bartender. He made killer drinks and made sure we had everything we needed. We are already looking forward to our next visit!

  • Stayed: May 2014, traveled as a couple
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2  Thank Russ G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this reviewResponded June 22, 2014

Dear Russ G,

Receive cordial greetings from Bavaro Princess. We would like to thank you for your loyalty. We are deeply grateful for having chosen this hotel one more time to spend your holidays and undoubtedly, it is a pleasure for us to have you here with us.

What a joy to read that you have noticed our improvements in entertainment, restaurants, services and other areas. We keep on working for you all and we feel very happy that you as a repeat guest, have taken part of your time to share your recent trip review.

We look forward to welcoming you in a third trip to Dominican Republic and next trip.

Honestly,

J. De La Vieja
General Manager
Bávaro Princess All Suites Resort, Spa and Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2014 via mobile

I went to this resort from May 21- 25 with another member of my family.
Here are my rating for every little thing:
1. Beach: so beautiful 10
But it is hard to get seats by the beach so we were walking up at 8 to go there first thing in the morning to reserve seats
2. Foods- we found it average. We went to the Italian which was good but the Chinese was not tasty. We also went to the Japanese a lcatre it was also good. The worst time to eat was in the lunch time.
3. Service: was excellent. Everyone working there wa doing their best to keep us happy.
4. Cleaniness: everything was super clean. We stayed in a room beside the lobby.
5. I loved the birds in this resorts especially the peacocks. I even took a video of them fighting over a female peacock.
Here is the link of the video:

https://www.youtube.com/watch?v=SKWhtKGY2jw

  • Stayed: May 2014
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3  Thank rivers770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessHotelsRD, General Manager at Bavaro Princess All Suites Resort, Spa & Casino, responded to this reviewResponded June 22, 2014

Dear rivers770,


Receive cordial greetings from Bavaro Princess.

We would like to thank you for taking part of your time to share your recent trip review. We thank you for having chosen us as your destination to spend your holidays and it will be a pleasure for us to have you here again.

It is wonderful to read that you have enjoyed our beach, attention, room and hotel paths with our untouched nature grounds. We keep on working for you and we feel very happy that you enjoyed your vacation with us.

We look forward to welcoming you in your next trip to Dominican Republic and reamins at your service.


J. De La Vieja
General Manager
Bávaro Princess All Suites Resort, Spa and Casino

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bavaro Princess All Suites Resort, Spa & Casino

Address: Av. Italia, Playas de Bavaro | La Altagracia, Punta Cana 23000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Casino Hotel in Punta Cana
#30 Top resorts Hotel in Punta Cana
#31 Spa Hotel in Punta Cana
#31 On the Beach Hotel in Punta Cana
#33 Luxury Hotel in Punta Cana
#34 Green Hotel in Punta Cana
#36 Romantic Hotel in Punta Cana
Price Range: $183 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bavaro Princess All Suites Resort, Spa & Casino 4*
Number of rooms: 808
Official Description (provided by the hotel):
Hotel Bavaro Princess, situated in the Dominican Republic in an area renowned for its incomparable beauty, the quality of the sand and the clarity of the water on the famous Bavaro Beach. Accommodation at this prestigious resort more than meets the expectations of the most demanding of customers.136 splendid Platinum Suites, 16 Honeymoon Spa Suites, 82 functional Junior Suites, or the 572 spacious and fully equipped Bungalow Suites, provide the ideal added value to enjoy an unforgettable holiday. ... more   less 
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Also Known As:
Bavaro Princess Punta Cana
Bavaro Princess Resort Punta Cana
Bavaro Princess Hotel Punta Cana
Hotel Bavaro Princess
Punta Cana Bavaro Princess Hotel Resort
Princess Bavaro
Bavaro Princess Dominican Republic
Bavaro Princess Hotel Dominican Republic
Bavaro Princess All Suites Resort Spa & Casino
Princess Hotel Punta Cana

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