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“Paradisus was incredible”

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Paradisus Punta Cana Resort
Ranked #25 of 112 Hotels in Punta Cana
GreenLeadersGold level
A TripAdvisor Member
“Paradisus was incredible”
Reviewed June 27, 2006

We booked our trip several months ago, and by the time June came around, we had read SEVERAL negative reviews, and were very worried about our upcoming vacation. As soon as we drove through the front gate, we realized those reviews were just WRONG. Paradisus was absolutely incredible from start to finish. First, I’ll say, use dominicantaxi[--] to book a shuttle from the airport to the resort. They’re just as cheap as the tour buses, and you get your own car, complete with driver waiting for you with your name on a sign, so no one else can take your car. At the hotel, there are trains waiting to take you to every corner of the property, and will even drop you at your door.
After check-in, we went to the room, and were pleasantly surprised at how big it was, and it was immaculate. The maid had Hibiscus spread in the bathroom, and had already pulled back the sheets (a tip and some written instructions for the maid, especially for what you want in your mini-bar, goes a long way). Since we were honeymooning, they also brought champagne and fruit to our room one night during our stay. The towels in the room are huge, and they are more than willing to bring you whatever you desire. The shower pressure was a bit weak, but that was okay, a hard shower hurts when you’re sunburned anyway.
The pool was huge. The water is warm, and the drinks are great at the swim-up bar, where they also give away free cigarettes and cigars. The towels were very easy to come by, and we never had a problem, as was a complaint in prior reviews. I’ve been to Laguna, the Bahamas, South Padre, and Florida, and this was by far, the cleanest, whitest beach I’ve ever seen. The resort cleans the beach of sea weed every single day, and you don’t see any, until late in the day, when the tide comes back in. In the water, you can literally see the sea floor, even in the deepest areas. White sands and turquoise water, it is exactly is it looks in the pictures, if not more so. Most of the water sports are included, like boogie boarding, catamarans, etc, but there are some that are extra. Get your scuba certification before you come down, and you can scuba dive for free.
The food was absolutely fabulous. Sit down dinners like this in the States, easily will run you $100+ for 2, but here its all included. Make your reservation early for El Romantico, as it beats nearly any restaurant I’ve ever been to, and I hate French food. Albufera also makes a wonderful steak. If you order a glass of wine in these places, they don’t bring you a glass, they bring you an ice bucket, and a new bottle of wine, uncork it, and leave it at your table. The greatest variety was at the Hibiscus, where it is buffet style for every meal (breakfast in fantastic). Room service will bring you ANYTHING from the restaurants at any time, you just have to know this going in, as there is a room service menu in the room that doesn’t look all that appetizing.
While there we parasailed (extra $), rode horses, swam with the dolphins (extra $), played golf, got a massage on the beach (extra $), gambled, went to the shows, hung out at the bars, went through the eco walk, pretty much anything the hotel offered, and still feel like we need to go back, because of the things we missed.
I’m convinced that the bad reviews are from those that are used to being waited on hand and foot. If you’re expecting that, this isn’t for you, but at the same time, if you ask for something, the employees will do EVERYTHING in their power to get it to you immediately. The service really is incredible, and its one of those places that you can leave knowing you got your money’s worth. Feel free to email me with any questions.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
23 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
massachusetts
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 27, 2006

As a travel agent I feel compelled to write this review. I traveled with my husband, 10yr old daughter and my in-laws. We have traveled to the Mayan Riviera several times, we even stayed at the Paradisus there. We had our doubts that it could even compare. Well, no more doubts.....the Paradisus Punta Cana was wonderful. The grounds are beautiful and well maintained. The people who work here make it the paradise that it is. So friendly and helpful even with the language difference. If you try, they will go out of their way to work with you on what ever you need. They really do want you to try spanish!! The food and drinks were great and plentiful. If you worry about getting sick, bring pepto and immodium, but I bet you won't need it. THe beach is beyond words. We had so much fun body and boogie board surfing. The pool is huge and very clean. I have nothing negative to say, except the rooms do need a makeover. Nice and clean but do need to be madeover!
THe Nature walk was great, we went over several times with fruit for the monkeys, Bobby and Luna and also for Maria the parrot. In Punta Cana the key is to stay in the better properties, 5 star or above. Our plane was delayed 33hrs and had to overnight at the Catalonia......:( terrible. Rooms dark, Pool dirty, music at pool bar WAY too loud, but they were having fun. The beach was grouse. flat water no waves, lots of sea grass. The staff unfriendly, drinks lousy and food ok. So, this is a 4star according to the tour operator, but the Catalonia gives itself a 5 star and it in NOWAY compared to the Paradius. So pay more and come home happy.......... Paradise is at the Paradisus! We will go back!

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank tvlqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, GA
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 25, 2006

I tell you what.. I had planned this trip since January, when I started reading the reviews, I sincerely thought that I was not going to like what I found, but to much amazement I was surprised to find out everything the bad reviews said was not true... Our family usually goes to a different country every year; I've been to Europe, the Caribbean and South America as well as the states and WE TRULY ENJOYED THIS RESORT VERY MUCH.. THE FOOD WAS GREAT, the only thing the French (El Romantico) does not serve very much, I found it average.. Everything else was great... THE SERVICE WAS EXCELLENT, all the waiters in special Carlos at the Palapa was one of the best one's, the bartenders and everyone else throughout the hotel was amazing.. the only thing I did not like was that the pool closed at 6:00 pm. I wished it could stay open at least until 8:00 but the reason they do this is to clean it.. I did find this resort to be a family and couples oriented.. I did find taking $1 bills worked out good.. as it is true that the average waiter gets paid only $100 bi-weekly and they work 12 hour shifts so we usually tipped a little more if we saw them working lunch and dinner.. the rooms we found were average nothing out of the norm of course we did not upgrade to royal service but I truly felt we were treated equally anyway.. the activities and the shows are very good.. the only thing I did have a complaint about was transportation you have to travel in little trolleys and they are not all mechanically kept so sometimes they were kind of short because some were broken down.. but you still got around.. Enjoy your vacation this resort is well worth every penny you spend..

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Adriana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles,California
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 22, 2006

I am a working mother who has recently returned from a trip to paradise. I have traveled often but mostly with the kids and my all inclusive expieriences were limited to cruises. I went with a friend and our purpose was escape and relaxation, on the guilt ridden mommy left the kids at home with dad budget.That in mind the Paradisus couldnt have been more perfect.
Environment
The grounds are beautifull, I recomend taking the time to explore the grounds and all the facilities the loby area is open air and wonderfully decorated the grounds are perfectly kept and there are wonders in every corner, Go to the paradise walk a small zoo like area where your guide intoduces you to there birds of paradise, turtles, iguanas and monkeys. At this location I was given a book on the flora on the grounds I recomend getting it and Identifiing all the gorgeouse flowering trees. The beach is breathtaking with flowering plants right up to the sand and beds yes beds sun and shade at your disposal. The beach was never crowded and there was always a bed available. I think some of the previous reviewers were either blind or at a different resort because there were several beach bars one large permanent one and two smaller set up bars accomadating beach guests. There were also prompt and curtious beach runners bringing drinks and anything from the room service menus. The pool was beautifull never crowded. The suite was nice clean and spaciouse we had a Jacusi suite on the beach. Apparently all there rooms are juniorsuites,unless you get the one garden bungalo or one of only four ambassador suites.
All inclusive/food
The food was great such a huge variety with 11 different resturants that in our 5 day stay we were unable to try them all. Yes only three are open durring the day the others for dinner only. However the ones open had chefs sitting there awaiting to make you food however you wanted it in Hibiscus there was an omlete cheff and a meat cheff who took raw chicken, pork, beef or eggs,and made it any way you wanted with a varity of spices and accompanyments. The palapa grill always had hamburgers hotdogs or chicken sandwichs made to order fresh food not fast. Why that would be ordered with the huge variety of buffet items I have no idea but it was certainly available. Any and all drinks were available and free and so were cigaretes and cigars! at the bars which I did try (dont tell my kids. Room service menu was a bit weak but all resturants would box up anything for you. The entertainment was very fun even though it was cheesy at times. The beach parties and welcome parties were very fun and entertaining as were the vegas type shows. Scuba if your precertified and snorkling is included as well as a couple of boat excurrsions and of course lots of dance and exercise classes. This information is not readily available so go to the club house (red)which is on the beach and aquatics house (blue)to get info and sign up as soon as you get there.Take advantage of the bicycling,horseback riding and the free spa as well. There are some spa services at extra charge and excursions at extra charge from what I heard the excursions were not worth the additional charges and I wouldnt bother with so much already included. There are three shopping centers within walking distance dont bother with a taxi. Dont pay the price they ask at those centers either in fact pay less than a third and you may still be paying too much. The first store I went too asked for $150 us dollars for the same necklace I bought at a store two doors down for 12 bucks.
Service
We did get the royal service were very disapionted and would not recomend it. It was not at all worth another $150 a night as I met others at the resort who did not have it and had prompter service. The waiters bartenders and tram drivers were all very friendly and helpfull, The royal service receptionists and butler were not at all. In fact they seamed a bit purposefully rude and ignorant they differed all questions back to the main loby anyway. . Just dont do it.

On a final note bring plenty of bug spray. If you tend to get bitten take vitamin B complex prior to your visit. Take bug spray for your room as well and air freshener It is the tropics nothing ever dries and it will be musty.

I highly recomend this resort enjoy it

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank 2Ccat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 19, 2006

Im going to keep it simple..the grounds were lovley. My brother was married and the resort and it was beautiful. The Chinese Resturaunt was my favorite and the Steak house was the least I enjoyed. There were about 40 of us who went for the wedding and most of them were sick, not sure from what but the bar attendant had a remedy that tasted gross but worked for the mean time. I didnt get sick until the day after I returned. I've been to Jamaica and never felt sick at all.....Other than that it was great. Not too many young folks if your looking to party but there is a club about 5mins away thats great..they play lots of different music and other young guys hang there from other resorts so we had fun hanging out there.

FYI......The pizza was different but i loved that the most!!!!!!!!!

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
1 review
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 18, 2006

We just returned from a weeklong stay at Paradisus Punta Cana. My husband and I traveled with a couple of friends, and all 4 of us thoroughly enjoyed our stay. We were slightly worried about the language barrier, but it was never a problem.
Everything went very smoothly when we checked-in. Our room wasn't quite ready for us (our friends' room was ready), but we didn't think it was that big of a deal. Within 30 minutes, our room was complete and ready. We did not upgrade to Royal Service, and we don't feel like we missed out on anything. We were very happy with the service we had. Everyone was extremely friendly. Anything that we needed was provided almost instantly (we requested extra pillows and a coffee maker for our room - everything was there waiting for us when we returned to our room a short time later).
The grounds are kept in perfect condition with lots of palm trees and beautiful tropical flowers and plants.
The pool was huge and absolutely gorgeous. The water was warmer than I would have preferred, but it was still nice. There was always plenty of chairs available both in the sun and in the shade. There were also beds available by the pool.
The beach was extremely clean and beautiful, with plenty of chairs and beds available in both the sun and the shade.
Our housekeeper came in each day and left our room nice and clean for us. She left fresh flowers in the bathroom, and bottled water and soft drinks in the refrigerator.
The food was much better than I had expected (I read MANY reviews about how bad it was!). We ate at the buffets each day for breakfast and lunch. There was always a big variety to choose from. For dinner, there are lots of restaurants to choose from. We ate at the Seafood, Italian, French, Steakhouse, and Japanese Restaurants. The Japanese was my favorite (I loved the atmosphere and the food), but all of the restaurants were good. You need reservations for the French and Japanese Restaurants. I suggest that you make your reservations as soon as you can, because they do get booked quickly. You can order pizzas to go from the Italian Restaurant. We enjoyed them as a late afternoon snack to hold us over until dinner (we preferred to eat our dinner very late).
We always drank bottled water, and we never got sick. We brushed our teeth with the bottled water as well. We didn't want to take any chances.
There a many bars spread throughout the resort. The bartenders are always VERY generous with the alcohol. The drinks are sometimes too strong to drink! If you don't like really strong drinks, just ask them to go easy on the liquor for you.
Many activities are available each day to keep you busy. We went through the Nature Walk and enjoyed seeing the various animals and feeding the monkeys. We also went horseback riding and snorkeling. My husband and I got an hour-long couples massage at the spa. The cost was $85 per person. It was very nice and relaxing. Our friend had a massage by the pool, which was a little cheaper ($60 for 1 hour).
We took plenty of small bills to use as tip money, but we didn't feel like we got any extra special service because of tipping. The entire wait staff is extremely friendly. You will often see them singing and dancing as they are walking along!
We enjoyed our vacation at Paradisus. I highly recommend this resor

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank TXTravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 16, 2006

My boyfriend and I just returned from Punta Cana. We stayed from June 11th to the 16th. We were really nervous about going to the Paradisus after reading all the negative reviews on Trip Advisor. After the first 10 minutes there we realized that all the negative comments we read were wrong. Everything about the place was awesome. We found friendly service, beautiful grounds, excellent food, amazing beach... The list goes on. We have hardly any negative comments.

We found that it was useful to bring a stack of $1 bills for tips. The staff was very appreciative of any tips. Also, be sure you have enough cash on you, incase you want to go on excursions or participate in specific water sports like parasailing. You don't want to run out of money while you're there. We didn't find a place where you could take out American Dollars there, and dealing with the Pesos was a little annoying, but that was our fault!

My boyfriend and I loved every restaurant we went to and were upset that we weren't there long enough to go to them all. I don't understand how people could possibly complain about the food. Even most of the sit down dinners had a section of buffett. You would have to be the pickiest eater on earth if you could not find something that you like. Obviously there was some cultural food that seemed unattractive to us and so therefore we didn't eat it. If we would have eaten it we would have probably thought it was bad, but only because it would have been something that we're not accustomed to and not because it was poorly prepared.

We had the most amazing time in Punta Cana. We would definitely go back to the Paradisus, and we highly recommend it to our family and friends.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana Resort

Property: Paradisus Punta Cana Resort
Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Casino Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana

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