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“Great for us...not so for others”

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Paradisus Punta Cana Resort
Ranked #25 of 112 Hotels in Punta Cana
GreenLeadersGold level
North Andover, MA
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Great for us...not so for others”
Reviewed February 11, 2006

We found our bus right away and took the 40 min., but comfortable ride to the resort. Check in took a while, but we ultimatly got a room one building from the beach. Right next to Royal Service! The room was in despertate need of renovations, but we spent so little time there, it was fine. Air conditioning barely worked. We had it set at the lowest temp and it was only somewhat comfortable We did have to call down for bath towels every day as the maid never left them! Tipping her only got worse service!

The beach was fantastic! We walked for ever! Pool was huge with a great swim up bar and we always ended our beach day there. Only thing was the pool closed at 6, kinda early. We like a late night swim.

Every dinner was wonderful. We tried almost every resturant and found something good at each. Lunch was fun too. We liked the grill on the beach so I would get take out pizza and meet my husbad there. Never got room service.

We did take the horse back ride on the beach that was included and it was fantastic!! However, it took some work finding the info about it. One guy even tried to sell us the same package for $60 saying the resort one was ten mintues walking in a circle! Not so. We ultimatly found out that you have to go to the activities building on the beach to book it.

Internet access was $5 for 30 minutes which was just enough to write to the kids a few times.

One last note.....I had written an e mail to the resort a month before we arrived requesting a quiet room and 6 pillows. Upon arrival, they had no record of it and when I showed it to her, she said they were full and at least we had a room. During the week we spoke to a few couples who had been bumped to another resort the first night because the hotel over booked. Apparently, the huge Verizon convention that was there wanted to stay an extra night and the hotel let them.......even though they had other reservations!!! It did not affect us, but I am leary about ever going back because of how they treated guests arriving guests.

For us, it was a great, much needed vacation.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank kaylasmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Toms River, New Jersey
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 9, 2006

My Fiance and I stayed at the Paradisus due to the hurricane in Cancun because the travel agent figured this was the closest in price. We went through Liberty Travel, which was great because we did not get the Travel Insurance, but still refunded our money, but later found them to not bother with us once we were down there.

We did have a problem checking in, we waited about 35 mins. When we booked the trip, we asked for a King Size Bed, Non-smoking, and a Mini-Bar. (We are pretty simple people). When we got into the room, it was a smoking room, two double beds, and the mini bar was broken. So we went back to the front desk and asked them about a new room, because our smelled very damp and dirty. They told us that the resort was sold out and they couldn't find us a new room until tomorrow. We contacted our travel agency and they told us that we were never promised what we asked for...Nice, Right? So we sucked it up and stayed in the room. First thing the next we went back to the front desk and they still didn't have a new room for us. We went over to confirm our flight back, and they asked us about our room, we obviously said the concerns, and within 5 mins, we had a GEORGOUS new room!!! (this was our only problem with the reosrt!!)They had about 5 american channels which were pretty good too!

Now the good Stuff...
The resort was BEAUTIFUL!! It's huge, so they have tram cars that will come and take you where ever you need to go! Most of the time we walked where we needed to go to get some some fresh air and walk off what we just ate! I see people complianing on here about the tram cars, AT LEAST THEY HAVE THEM!!!!!It did rain almost every other day, but only a short time, except one day which rained all day, and we sat at the bar and drank!!

The pool was enourmous!! We never had a problem finding a place to relax, we preferred by the swim-up bar. We went to the beach once, the water was VERY salty, we only stayed in about an hour due to our eyes BURNING! Beach was Packed though!! It was pretty hard finding a place to be relax and not be right next to someone, or rather a topless women. Another thing, half the beach was topless, that's why we stay at the pool, I'd Rather not look at 40-45 year old ladies (not in the greatest shape) topless! But if you don't mind it, the beach was huge and beautiful!! I waited a few times for towels, but there were a lot of people staying at the resort, so I understand and didn't mind the wait! @ the pool, drinks were great and flew FREELY!!

The FOOD!!!!
There are sooo many restraunts we didn't have a chance to eat at them all. We loved the chinese restraunt, Amazing food there!! The male waiters were great, always brought us anything we needed. A huge assortment of wines as well. The next restraunt we ate at was the steak restraunt. YUMMY! We are large meat eaters so we ate here twice! I did notice the men were more willing to help rather then the females, not really that nice! The next was the italian, we waited a little bit for this but it was worth the wait! We ate at the section over the pond! The food was great! Anything we need it was there! Every morning we ate at the buffet. The buffet was a common buffet, they gave you eggs sausage, ham, bacon, basically everything! It's a buffet people, not a 5 star meal. It was great though, once again, unlimited food, if we didn't like it, we got something else. My favorite restraunt was the mexican restraunt, this is located in the main lobby. It was great, the food was amazing and STILL no complaints. The only restraunt that was limited on their food was the French Restraunt, small portions, we got room service that night!! Japanese food/Hibatchi was also very very good! The only restraunt we didn't go to was the seafood, I don't eat seafood!

The Room service was very fast, and gave us anything we ordered!!! We always had bottled water so we could brush our teeth, the ice is BAGGED ICE, Don't worry about it, we had it and NEVER got SICK!!! Relax it's a vaction!! We left about 3 dollars a day for our maid, but never got flowers! A little disappointed, but who cares, the entire resort was a flower!!

The nightlife was a little slow, we are 23 and 25 years old, and after a while missed american music. But keep an open mind!!! You are in the dominican republic! We stayed in the Casino most of the night, we both won about $200. We stayed at the main lobby bar, and watched everyone dance. We never saw any of their shows. After the night was over, we took a long walk to our room, it's very romantic, they have the walkway all lit up with christmas type lights, VERY ROMANTIC!! Oh Yeah!! We got engaged while we were down there!! So that shows how beautiful and romatic this place is!

Overall it was a beautiful trip! Keep an open mind, it's a vacation Relax!!!! You'll have a great time too!!

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed February 8, 2006

I feel badly for people whom simply can not understand that a property that is ALL INCLUSIVE and not literally $900/night per double is NEVER going to be up to par with a Luxury Resort such as Four Seasons etc.. It is embarassing when so many fellow Americans have such unrealistic expectations.

This is a lovely property. It is not as efficient as it could be. If you are patient with the staff and do your best to try to communicate, they will go out of their way to help you. Most service people speak very little English if any. Buy a small book of Spanish phrases and you will not have any problems. Almost all management speaks English.

I WOULD definitely bring at least 100 $1 bills. That was a great suggestion from someone who recently posted a review. Tip for good service, you don't have to but the people here are so nice and genuine that you will want to.

Make dinner reservations as soon as you get there. The Japanese, Mexican, French, and Steakhouse are all quite good. Even the Chinese was pretty good. You may want to make reservations at the Japanese and French (El Romantico) restaurants twice, they are both good and a little different. Seafood restaurant is nice as well. The wine is great, even the domestic. The Italian restaurant is an excellent lunch choice.

The pina coladas are horrible, they are made from a mix and in a giant machine. They are way too sweet. If you want something frozen order something else and they will make it fresh. A "Capriani" (I have no idea how to spell that)is rum, sugar, water, and limes it is similar to a mojito and is really light and refreshing.

Horseback riding on the beach was delightful and included. Take advantage of the bike ride, Eco-Tours, yoga classes etc.. The activities here are all included and worthwhile.

The kids program is included and great. They have to be 5.

Try to mix up what you eat every night. The food is all bought by the same resort so you will notice similarities. The shrimp was great everywhere. The beef was particularly good as well (maybe Argentinian).

I would definitely go back. This is an unbelieveable value for everything that is included. The nearby Paradisus Palma Real, although not finished yet, is gorgeous.

Stayed January 2006
Helpful?
11 Thank bird1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 6, 2006

We were there the last week of January. A very mixed experience, the end result of which is we would not go back.

Staff: Most of the staff was very nice and helpful to the extent of their English, which combined with our little bit of Spanish was usually OK. Some were especially friendly and helpful, some could not be bothered. Typcial, I think. We tipped here and there which was mch appreciated.
Food: The steakhouse, the French (El Romantico - book as soon as you can) and the Mexican were all very good, with wonderful service. The Italian was awful at lunch, the Brazilian was bland, and the buffet at the fish place was terrible - don't bother. I did hear people raving about the Italian, though, so maybe we just ordered wrong. The breakfast place was always good, with very nice staff. My companion got sick, we were not sure what from - perhaps just brushing teeth using tap water for the first day. I did the same, but did not get sick. But then we switched to bottled for everything. The bottled water is good and provided all over the place.
Drinks: If you want a mixed drink, you need to order carefully. Either it will be alcohol free, or poorly made. Wine was always good.
Beach/Pool: The beach was beautiful and clean, but unfortunately the wind was so rough that after the second day sitting on the beach was a trial. Our eyes got sand blasted. Which brings us to the pool...It is a beautiful pool, but because of the beach situation, it was way too crowded, and at times like a public beach on a July weekend. Not pleasant. If you did not get there early, you did not get a seat. (though I know some people paid the towel guy to find them seats, and that worked).
Room, grounds, facilities: The room was nice enough, but worn out looking. Needed new bedding, etc. Towels were changed every day, but we seemed to get fewer given than taken away! The main area is beautiful, with a lot of nice seating. The grounds were ok, everything was walkable. The spa was nice, though the steam room never worked, in spite of our being told daily that it would work "tomorrow." Staff was pleasant and helpful. Not too hard on selling the extras. The "ecological walk" was a total joke - a fake, dirty little walkway with two sad monkeys in a cage. Stay away from it - it will make you sad.

In sum, I'd rather go somewhere with more natural surroundings, perhaps less contained so that if it does get crowded you can get away. It was not a relaxing place to be.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 4, 2006

Recently traveled to Paradisus from 1/31 to 2/4. The resort itself is amazing, from the grounds, lobby, and beach they are all A+.
The rest of the resort is a culinary nightmare. The food is a disgrace and can't even be considered eidble. My wife spent the first night in the bathroom, and I, the remaining two.
If you watch the cooks prepare the food, just think of two words cross-contamination.
For the price $3500 it was hardly a bargin.
And yes, we did try all the restraunts, so it was hard to decipher exactly which one made us sick.
We came home a day early suntanned and hungary.
Don't go.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank seafood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 31, 2006

Background: My wife and I are late 30s, professionals, and booked an all-inclusive in the hope we would not have to think OR worry about anything. We chose the Paradisus based on international flavor (less ugly Americans), access to golf, and ability to book the Royal Service (resort within the resort idea which we like).

Summary: 90% of our expectations were met, with the 10% being inconveniences versus "real" problems. While expensive ($450/night at the Royal level), the resort provided us with above average value.

Royal Service: Positives - (1) Beachfront, second floor, corner room in good, not great shape; (2) Royal service lounge (private breakfast, free internet); (3)concierge service all requests //// Negatives - (1) The private Royal Service pool will not be open till late this year; (2) beach waiter service was non-existent; (3) check out was confused

Staff and Service: 60% great, 30% fair, 10% indifferent. Special mention to Stenio in the Royal Lounge - muchas gracias senor!

Beach and Pool: Astounding

Cocotal Golf: Good resort course, wide open, excellent grooming, large fast true greens, and a three club wind made it interesting.

Food: Fine to above average across the board - dined at French, Italian, Steakhouse, Grill, and multiple orders from room service. Always had my wine choice.

Liquor and cigarettes: Top shelf and freely available in excess!

Tipping: Yes it helps (no surprise) - we distributed $60 - $80 over four days.

In closing: This is a 5 star DR resort - which means it is a 3.5 star on the global scale.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 30, 2006

We spent six nights at the Paradisus in January. We opted for the Royal Service and were so glad we did. The only thing missing was the butler service. He met us the first day, offered all kinds of service, and we never saw him again. The resort is beautiful, the restaurants and service were great. I think the beach is the nicest one in the Caribbean. Soft sand and miles of beach. The only problem was the wind. It was so windy we could not sit on the beach. We learned from some of the help that January, and sometimes February, are very windy months. Wish we had known that and we would have waited till March. It is a resort you will love.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana Resort

Property: Paradisus Punta Cana Resort
Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Casino Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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