We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Extensive review- PPC great; complainers uptight”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Paradisus Punta Cana Resort
Ranked #25 of 112 Hotels in Punta Cana
GreenLeadersGold level
NY
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Extensive review- PPC great; complainers uptight”
Reviewed July 23, 2009

We traveled to the PPC from July 15-21 for our anniversary. We did read mixed reviews before booking, but it was easy to pick out the people with the mindset of, "I should get 7 star for a 4 star price", which are best served ignored, anyway. And after a personal friend had gone to PPC & said it was by and large one of the best places on Bavaro Beach to stay, we decided to go with her recommendation... we travel a lot and have a lot to compare all kinds of hotels to in every 'star' category, and we could not have stayed anywhere else.

FOOD: Let's start by saying: we're major foodies... we know how things are supposed to be, when they're not right, or when a chef has added their own spin to a typical dish with a certain spice or similar... and everything was great. Buffets might not be the size of those on cruise ships (which are just repetitive, anyway), but the food was MUCH better. The buffets regularly had fresh fruits and vegetables, some stand-by favorites, a mix of different cultural dishes, and dozens of new things added at each buffet to try... everything is closely monitored and replaced even when not empty to insure the right temperature and freshness. Only minor downside is that the buffets are only scheduled for about 3-4 hours at a time, but if you arrive 2 minutes before closing they'll still seat you and let you eat at your pace. They tell you when they're open, so if you miss out then that's not the resort's fault, it's yours for not paying attention. The Evening (themed) restaurants are *fantastic* and would recommend using your concierge (everyone gets one, so I don't know why people are complaining about standing in lines) to make the reservations through... do this right away to insure you have each restaurant booked. Our favorites were Sakura (Japanese), Vita (Italian), Rodizzio (Brazilian), Marino (seafood at night, buffet during day... right on beach, beautiful atmosphere for dinner), and Fuego (Latin). To-go containers are at every buffet for breakfast, lunch and dinner... if you don't want to make the trip back in but would like a snack for later on, it's a great idea for beaksfast and lunch. And room service will bring food to the beach for you, all you have to do is ask and let them know where you'll be waiting for them close to the Marino (buffet/restaurant attached to grill on beach). Waitstaff is amazing... drinks replenished when 1/2 empty, plates promptly removed and replaced when necessary, friendly beyond belief-- this is how service *should* be, and what you might expect in a good restaurant in the USA or other more developed countries, but the waitstaff service here by far exceeded the best restaurants we've been to around the world in both attitude and exuberance to make sure you are happy and have everything you want.

CLEANLINESS AND DECOR: Decor is misleading if you look online at the room pictures... what they show there is rooms at The Reserve and/or Royal Service... and they're not typical of the majority of the rooms, from what we gather. However, the less-swanky decor of the room we had, which was in bungalow 20, was still great and had an island feel... most importnatly, it was clean and put together nicely. We were in bungalow 20 and were very close to the beach. The room was always comfortable and clean... and cleanliness is our biggest concern staying somewhere; the cleaning staff were always prompt in getting to our room and were polite and friendly.

ROOM SERVICE: Great... menu is large enough that you can pick something different each time and be satisfied, or even enjoy the same thing over and over. We found room service to take anywhere from 10-20 minutes to be delivered, but if you're going to complain about waiting 20 minutes for room service then you ought to prepare yourself better for when you'll be hungry! There is so much food available at the resort that we only had late-night room service a few times when we wanted a guilty-pleasure sort of snack, but 99% of the time we were so over-stuffed from the previous meal that we could never imagine more food.

BEACH: Clean, spacious, comfortable- by far the best from northern point to southern point, and as you walk by other resorts it is very clear that the PPC puts more care in to their beach front! There were always chaise lounges available... it's true that if you want a covered baha bed then you need to get there at one of two times: before 7:30 AM or after 3:00 PM... we're early risers, though, so we never had a problem getting a baha bed close to the beach but under a thatched hut. There is no butler service unless you're in The Reserve or Royal Service, but we didn't need it. The Gabi (beach bar) and Grill (part of the buffet) were open for food, snacks, and all the drinks you could want. You could have room service brought to you on the beach if you asked. We didn't see any locals trying to sell on the beach until our second-to-last day, and then the security guards on the beach (which we never saw there, but apparently they'd been there the whole time!) would escort them quietly away from the PPC property. The beach is cleaned around 6:30-7:00 AM, which means it's all raked and neatened early on in the day. By far the nicest space of beach from point to point on the beach... we walked from the northern to the southern points a couple of times and many hotel's beaches were so unappealing that it made us thirlled we picked the PPC.

POOL: Bar was great, and fun... definitely the place to go if you're looking for party people to meet up with and get to know during your trip. Always good music, always lively. The pool was always clean and maintained, it's large, has a couple of beach entries and a sectioned-off part for parents to easily monitor smaller children. Plenty of chaise lounges, clean (and pretty!) bathrooms, right off the beach and tucked away in the vegetation like a natural lagoon.

RESORT SHOWS: Great. Very taleneted crew, we enjoyed them very much. Liked that there were baha beds in the bar area to lounge on while watching a show, and that the bar was right there.

RESORT GIFT SHOP: Typical resort gift shop stuff... overpriced and bland. If you want local flare go to the local shops on the beach; you'll get a better price and have a more interesting story to tell about the locals you met there on your return home, anyway.

GROUNDS: Amazing. Only way to describe. They were maintained consistently, that was obvious, but only on the last day did we see anyone working on them. The grass was always trim, the bushes were always pruned, and there was never any trash or cigarette butts anywhere to be found. We were even amazed that the grass, in such a warm and sunny place, was so green!

GYM: A little small, but serves its purpose. Great equipment, was just a little upset that there was no space to do my own routine of toning exercises outside of their machines. They do offer yoga and spinning classes, which I did not try because I was on the beach so much, but I heard they were great and saw that the roster of space for thos classes was typically full.

FRONT DESK AND STAFF: Overall the staff was great. There was a little bit of a language barrier with some, but you're in a Spanish-speaking country... if you want perfect english spoken then vacation closer to home. Always found the staff to be prompt and on top of every minute request and they were all always very gracious for compliments you could give them... they're in customer service and hear a ton of complaints, so when you compliment them you can tell they feel like they've done a good thing for you... and we recommend everyone try being consciencous of these people, to remember that this is how they spend the majority of their waking time- working for people like us that vacation there.

BEACH SHOPS: PPC has their own, but are overpriced... a pair of linen pants was $90 USD there and we found the same pair at the southern point shops for $20 USD! Walk to either point for bartering the best prices with the locals. Just beware: some will be pushier than others, especially since in the D.R... your monthly income might be the equivalent of what some make in a year, so they want your sale and will be very pushy if you don't know how to negotiate... if you've never bartered before abroad, just be polite but firm and don't be afraid to tell your lowest, bottom price- they'll meet you nicely between what they ask and what you want to pay (and usually it''' be more than half way where they'll meet you, to your benefit).

EXCURSIONS: Went for snorkeling to the reef (twice) and horseback riding... both were great, both set up for us by our conceirge, and both free. There are some excursions you have to pay for, but many are free. We don't imagine that we would have had a problem making our own reservations had they not been handled for us... the excursion hut (on the beach) was rarely busy enough to warrant a concern that we wouldn't have been able to handle our own reservations.


VALUE: ***GOING BACK***! We have no reason to try another resort, and will definitely be going back to PPC on our next trip to the D.R. We're already trying to figure out when we can fit another week-long stay in to our calendar.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank SDNabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

12,877 reviews from our community

Traveler rating
    8,312
    2,651
    998
    495
    421
See reviews for
4,290
4,868
188
530
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2,199)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 22, 2009

My husband I stayed here for 3 nights for our 25th wedding anniversary. We enjoyed our stay very much. The staff will go out of their way to accommodate you. They always have smiles on their faces and are eager to help you. We do not speak any Spanish and we had no problems. The beach is gorgeous. The sand is so soft with no sea shells or rocks. The little huts on the beach are so nice to lie under to get out of the sun but still be able to enjoy the beach. The main pool is very nice and great for any age. Our room was the Deluxe Junior Suite Garden View with Jacuzzi. We were in the regular part of the resort. Our room was right at the beach (not ocean front but only one building from it) and we were also right at most of the restaurants. Our room was clean and just like the picture on their website. There was a large tv (channels in English and Spanish), phone, safe, hair dryer, iron, ironing board, and a small refrigerator in the room. At night they offer live music in the main lobby and around 10:15 the shows start. The shows are just around the corner in the same building. The staff work really hard to put on a good show. As a nice gesture, at each restaurant and at the lobby, all drinks (whether alcohol or non-alcohol), are served in cute glasses. If you are not done with your drink, they provide plastic cups so you can take your drink with you and not have to leave it there. The lobby is so pretty with plants, turtles, and fish. There are large swings you can swing in. There are shuttles that come around about every 5 minutes to take you where ever you would like to go on the grounds. We ate at the buffet, Terra, Vita and Sakura restaurants. The food was very good. We did have to ask for wash cloths, but that was taken care of very quickly. We had no problems with bugs in our room. If you want to buy t-shirts and souvenirs, go out to the beach and take a left, and walk about 15 minutes. The locals have set up some little stores and the prices are really nice. I loved staying at the Paradisus Punta Cana and I look forward to visiting again sometime in the future.

Stayed July 2009, traveled as a couple
Helpful?
2 Thank vacationRtheBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 20, 2009

Rooms were terrible, no shower head, no TV, no Telephone, for example. Hot Beer served in 10oz. plastic cups, restaurants were closed, took hours to book reservations and excursions. Staff could not speak english and were not helpful. Maid service was slack. Traveled with 12 people and 8 of us got sick and are still not well.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelmom09_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2009

This review is for someone thinking of getting married at Paradisus Punta Cana. I started contacting the wedding planner Inoska and her Romance team only 3 weeks before my fiance and I and 34 family members and friends were to arrive at the resort for our wedding. I had emailed her ideas of what I wanted for our ceremony, decorations, flowers, cake, reception on the beach, DJ, centerpieces, etc. They did an absolutely amazing job putting together whatever we wanted in a very short time frame. The Romance team went out of their way to make our event outstanding. The DJ was great, the setup of the wedding and reception were beautiful, and the food for the buffet dinner at the reception was very good. The rehearsal dinner, wedding, cocktail party, and reception were better than I could have ever expected.

When we were planning where to get married, this resort stuck out because you could customize your wedding and have a private party. (We also visited this resort before to check it out....which I suggest for any destination wedding couple.) Other all inclusive resorts would offer a wedding, but then you went to a restaurant at the resort with all the other guests staying at the hotel for your "reception." Paradisus put on a great, private party for us and we enjoyed every minute of it. If you are interested in getting married there and have any further questions, email me and I will gladly share our experience tarasmith44@yahoo.com

For our wedding, we stayed at the Paradisus Punta Cana. Very fun atmosphere. Some of our guests had some AC problems, but overall rooms were good. For our honeymoon, we moved to the Reserve master suits. SO gorgeous and big! About 880 square feet! The reserve was very nice...,more modern decor and newer than the Paradisus. If I could sum it up, Paradisus = party atmosphere. Reserve= relaxed, chill out time.

The resort really went out of the way to make the restaurants a dining experience. My favorites were the Terra (steak house), Sakura (hibachi japanese steak house), Chinese pavilion, and the Hybiscus buffet (mexican night). But even if you just wanted room service, that was good too (be prepared to wait about 45 minutes for any room service you order). Food was different, but with such a variety, could always find something you liked.

Resort seems big at first, but take a few walks or trolley rides, and you can figure it out pretty quickly. Amazing grounds, good spa (especially brides...they do great wedding hair and makeup).

We stayed for 11 days, and I was still not ready to go home. Thumbs up for a great wedding experience.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DestinationBride17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2009

This hotel was terrible! The customer service is horrible and the food is horrible. The maids never came to the room. We ordered room service and it never got picked up - even after we called. Once, it stayed outside for 24 hours!

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank justmarried626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 13, 2009

I'm not sure what others expect, but the negative reviews must come from picky, snobby people. First, I agree. Stay at the Reserve. Best of both worlds available. Quiet tranquility at the Reserve, more party atmosphere at the main pool - you choose!! My only complaint was the Market Grill was closed all week and I was looking forward to many nights of steak and lobster and the Japanese Hibachi was a joke. Food was decent but the "Hibachi chef" was just plain awful. Never did hear from my "Concierge". Made dinner reservations the first day at the main desk. Just tell them you want reservations all week to experience all the restaurants. Other than that - PARADISE!!!!

Best bartender - Fabio!!
Best Caribe Watersport diver - Sian. Thanks for a great week sweetheart.

The biggest issue I had was traveling with two 19 year old girls and their first exposure to being "legal".., but that's my fault.

Excellent weather
Excellent beach
Excellent accomodations
Excellent pools

For those looking for an awesome nightclub - be sure to go off property and visit Imagine. A nightclub in a cave.

Will definitely be back!!

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank chaz62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 12, 2009

CHECK-IN / CHECK-OUT
No issues at all. Not crowded, personal service, no trouble getting a cab.

ROOM
We stayed in a lower level room with our teenage son and there was plenty of room, although drawer space was a little scarce. The a/c was not as cool as we would have liked but combined with the overhead fan it was manageable. Bathroom was clean and newly renovated. Water temp in shower varied from warm to cool. Marble floors throughout with a sunken living area and fairly new furniture. No problem with cleanliness. A few tiny (and I mean really tiny) ants crawling around from time to time. It's the tropics, deal with it. TV was good for the size of the room and it worked fine. We even got the Mets on TV one of two times (in Spanish). Plenty of English channels.

STAFF
Staff was very friendly and helpful. Language was not nearly as much of a problem as many reviews indicate. Although technically included in the price, I found myself tipping often for bellhops, waiters, drivers, bartenders, the maid, etc. Not all the time but I would say more than most people. I guess out of habit or maybe guilt. Nobody turned it down and the bosses didn't seem to object.

RESTAURANTS
Men bring a pair of Dockers and a golf shirt and loafers and they let you in any restaurant. Women are good with basically anything except a bathing suit. The only reason I knew was from reading these reviews - they don't tell you beforehand. We ate at three restaurants and did the buffet the rest of the time. A/C in Japanese restaurant was poor but the food was fine. Not great, but very acceptable. Italian restaurant was just OK. I'm not sure why we went there - some of the best Italian restaurants in the world are within 20 miles of my home. The steakhouse was good. Not great but a decent meal. Portions at all the restaurants were adequate. We never left hungry. The buffet was basically the same thing all the time with little variation but plenty of choices so if you were a little adventurous you could have a different meal every day. Breakfast buffet had all the things in a typical American breakfast - pancakes, French toast, eggs, bacon, ham, omelets made to order, cereal, yogurt, fruit. Even the pickiest eater should be able to find something. Same for lunch. Not great stuff but you should be able to find something. You could always get a burger and fries or some roasted chicken. They serve instant coffee if you ask for decaf. Desserts are not great but fruit is ripe, sweet and plentiful. Room service menu is limited but service is prompt.

BEACH/POOL
Beach is great and no problem finding a place in the shade. Wear sunscreen all the time on all exposed parts because the sun is extremely strong. Water is clean and warm with a little seaweed but no broken shells or jellyfish. Decent waves but not a rough surf. Topless european women are around but not omnipresent. It's really no big deal. Pool water is too warm because of the hot sun. It's not refreshing at all. Water is clear and clean with not too much chlorine. Swim up bar is a nice touch but more for young singles and couples.

VACATION CLUB TOUR
We went on it. Keep an open mind. They don't try to hard sell you. If you do the math (I'm a CPA) it may make sense for some people. We didn't buy because it's just not the right time in our lives but it could work. It's similar to but not exactly a time share. I happen to think it is more flexible than a traditional time share and the price seemed reasonable for a 25 year plan especially since I was told it could be used by your kids. I could pay for it but I understand financing was available.

OTHER
Shopping is limited. A few tables of peddlers came to the resort Friday with the usual tourist junk. Nothing notable within a mile or two of the resort. Bar liquor was good. If you asked for Bacardi, J&B, Tanqueray, Stolie, Jack Daniels or pretty much any of the better brands they usually had it. If you asked for a rum and coke they gave you the local swill that costs $5 a quart. No different than anywhere else. American money is like gold. But don't try to give them 4 quarters - they only want the paper. And except for paying the hotel bill everyone wants cash. Watersports included are good but not real exciting. Snorkeling, canoeing, kayaking, etc. The stuff you pay for is a bit of a ripoff but you're on vacation so have some fun. The parasailing is neat, the Scuba-doo OK but not really worth it, the banana boat and tube rides should be left to the kids, similar to a roller coaster.

SUMMARY
A nice 4 or 5 day vacation. More than that gets monotonous. Good value compared to Bahamas or Aruba, although not as luxurious as some of the top hotels there. This is not the Four Seasons so don't expect the same amenities. On the other hand, I think you're getting more than you're paying for.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LIFamilyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Punta Cana
14.2 mi away
AlSol Tiara Cap Cana
AlSol Tiara Cap Cana
#22 of 112 in Punta Cana
1,842 reviews
16.5 mi away
Alsol Del Mar
Alsol Del Mar
#45 of 112 in Punta Cana
968 reviews
38.5 mi away
Casa de Campo Resort & Villas
Show Prices
Show Prices
Show Prices
16.0 mi away
Sanctuary Cap Cana by AlSol
Sanctuary Cap Cana by AlSol
#39 of 112 in Punta Cana
4,830 reviews
2.3 mi away
Secrets Royal Beach Punta Cana
0.0 mi away
The Reserve at Paradisus Punta Cana
Show Prices
Show Prices
Show Prices

Been to Paradisus Punta Cana Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Paradisus Punta Cana Resort

Property: Paradisus Punta Cana Resort
Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Casino Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Prodigios Interactivos SA, Orbitz, Expedia, BookIt.com, Booking.com, Travelocity, Cancelon, Hotwire, HotelQuickly, TripOnline SA, Evoline ltd and getaroom.com so you can book your Paradisus Punta Cana Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Punta Cana Hotel Punta Cana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing