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“maggots in our food”

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Paradisus Punta Cana
Ranked #20 of 110 Hotels in Punta Cana
GreenLeadersSilver level
A TripAdvisor Member
“maggots in our food”
Reviewed November 8, 2004

What is a vacation if you become sick? Read as many reviews as possible and for those who have vacationed here who thought so highly of this resort, remember the buffet tables? The food sits out all day.
The restaraunts open at 7:00am so the food should be fresh and some foods chilled unless of course it sits out overnight? We always arrived at 6:45am to eat as the golf bus left at 7:05am. I didn't clue in until I found maggots in my prunes one morning and after this Fear Factor incident, I recalled that the fruit was never chilled. The management placed the blame on the quality controls in the U.S. during import. BOLLOCKS! The gestation of a maggot is as early as 8 hours in a warm environment. All I can say is if you have booked and paid...good luck.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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uk
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 8, 2004

My now husband and I went to the Dominican to get married at the paradisus, the staff are the most hardworking i have ever met, they can t do enough for you. Unfortunate for us we had 4 days of hurricane when we arrived which made us sure our wedding wouldn t be going ahead, but it did and it was fantastic. Food is amazing and lots to choose from my fave restaurants were the italian and french... will definately go back as soon as we ve saved enough maybe for 10th annniversary ha ha

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1 Thank Lea_photo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, Connecticut
Level Contributor
275 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed November 1, 2004

Let me preface by saying that we have limited experience with A/I resorts, but have traveled extensively in the Caribbean. We originally were put into room 2015 which had no hot water for two days and A/C that quit on the second night. After moving to room 2307 our experience was much nicer.
The location of both rooms was excellent with an ocean view from the balconies. The room size was great and the ammenities more than exepcted. The beach at the Paradisus is fantastic. Two days out of eight the waves were large enough to make swimming difficult, but boogie boarding ideal. The other days the waves were more like 1'-2' and the swimming was great. The pool areas are absolutely gorgeous and so large as to never seem crowded. Plenty of shade for those who wanted it, and numerous lounges available.
The restaurants were open on a rotating basis since it was their off season, but we managed to get to all the ones we wanted to try over the seven nights. We liked the Japanese, Brazilian, Italian and Steak House the best. The Seafood and French restaurants didn't appeal to us as much. The Seafod selections were OK at best and the French had few of the classic French dishes you might expect. In fact we cancelled our second reservation for the French to be able to try the Brazilian. Of course this isn't to say that they would not appeal to others, just not to us.
I did really enjoy the extensive wine selections and enjoyed a different bottle of wine with each dinner. The service is first class and we encountered few language problems that our limited Spanish and their English couldn't overcome.
My biggest disappointment was with the Royal Service which was much less than I had expected. This could be because at any given time they only have one Butler on duty to take care of 80 Royal Service level suites. Some of the services that should have been in R/S are exchanging of beach towels in your room each night which was done only one night. Making restaurant reservations which was done, but had to be redone on some occasions to get the correct times. Free interent access that we used often. A seperate breakfast area that is air conditioned and has individual service versus the open air buffet breakfast (which was also good). The butler will set up the in room jacuzzi with bubbles, flower petals and some champagne for a romantic evening when requested. The R/S suites have the better locations and most have at least a partial ocean view from the balcony.
The only thing that really ticked me off was when I found out the no hot water problem in the first room was known about since the entire 8 suites in the building had the same problem due to the boiler being damaged in the hurricane. The point being that there were other rooms available that everyone could have been put into without having to encounter the problem and complain to get a different room. Additonally, they should not have been saying the problem would be taken care of when they knew that that wasn't going to occur.
We also toured their sister hotel the Melia Caribe Tropical which is more geared to accept families because of all the children activities they offer. This resort was also fantastic. It is almost split in two with the childrens programs offered in one half and more adult items in the other. The restaurants and beach are common to both. Each side has it's own pool area. While families aren't restricted to one area, it appears that by situating the childrens programs all on one side it is encouraged. If we return to the Dominican Republic we would likely try the Melia Caribe Tropical next time. The resort appears to be as nice as the Paradisus and actually the rooms looked to be in better condition. So far the Royal Service is not offered there, but there are plans to possibly start it in 2005.
We spoke with several other couples who were not really pleased with the Royal Service at Paradisus Punta Cana. They had the Royal Service at other Paradisus resorts and found it to be far superior. Over all we enjoyed our stay.

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8 Thank HarryRCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 25, 2004

Great all inclusive resort. The entire staff goes way out of the way to please you. Tipping always helps (highly advise). Our room was always cleaned, the waiters knew us by the 2nd day. You never run out of things to do. The water sports are awesome diving is free at the resort, but locations are limited, if you want to dive the nicer reefs you have to pay extra. The rooms are spacious and the grounds are well maintained. Going back in December.

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1 Thank Vanegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, PA
Level Contributor
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 18, 2004

We just returned from a week at the Paradisus Resport (Oct 8 - 15th/04) and it was wonderful. We were quite worried about going to Punta Cana after the hurricane, but were assured by Apple Vacations that the resort was fine. The grounds had some damage (trees down etc.) The staff were always working on this and it was only in a few areas of the resort. This resort did not even close after the hurricane and it seems that alot of the other resorts in the area are still closed from the damage. The resort is breathtaking from the lobby all the way to the beach. The lobby is a little hike from the rest of the resort, but you just hop on a small shuttle and they will drive you to your rooms, pool area, restaurants & beach. The only restaurants in the lobby area are the Japanese and the Mexican. All of the restaurants we ate at were very good. We especially enjoyed the French and Japanese which both require reservations. Because of the low occupancy last week, they did not open all of the restaurants each evening. They would open 4 or 5 each night which still gave you a great selection to choose from. The buffet at breakfast was great with lots of variety to choose from. They also have a buffet, grill restaurant and an Italian restaurant on the beach open at lunch. You can also get a burger, hot dog, fries or sandwich at the pool bar during the day. Drinks were plentyful and they do have premium liquors if you ask for them. You can order wine by the bottle in any of the restaurants and get bottled Presidente beer anywhere. The pool was amazing (the size of a small lake) and very nice and warm. The beach was the best part of the trip. It was nice, clean white sand with no rocks or shells to hurt your feet. The waves were not too big to handle and my kids (7 & 10) were boogie boarding in them everyday. We also did a couple of snorkeling excursions at the resort. They take you in a boat out to the reef and you see an amazing amount of fish out there. It is included in your trip. They also have sailboats, paddleboats, scuba diving, and horseback riding on the beach. We did all of these activities. Just remember to bring about $100.00 in one dollar bills for tipping. A dollar or two goes along way with the Dominican people. They make so little money and it was always much appreciated when you gave them a tip. Our room was very nicely decorated and clean. It was big enough with two double beds and a small seperate sitting area with couches and table and also a table & chairs out on the balcony to sit. They do have mosquitos at night and I would recommend bringing bug spray. We did go to see a couple of the nightly shows which were quite good. They start at 10:15 and go till about 11:30 and then they have dancing in the lobby bar afterward. We didn't try the casino or disco so I can't comment on either. I would definately recomment this excellent resort and will be booking again next year. Happy Travelling

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10 Thank sandymandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 10, 2004

The Paradisus is a true paradise!! We were scared when we read several bad reviews of this resort AFTER we had already booked our trip! However we did not have one complaint about our trip! We were there from 9/1-9/9 and the service, food, accomodations and atmosphere were excellent! The food at all restaurants we visited were excellent! However, be prepared to wait a bit for your food to come out, the food is worth the wait though. Not a lot of English speaking staff but you could DEFINITELY get by! The rooms that have been remodled are outstanding! Plenty of activities go on everyday, there is tons to do just make sure you visit the activities desk! Don't believe the bad reviews that you read, we have been to Cancun and on cruises and this place tops all of them! We can't wait to go back! It is the carribean so it WILL be hot and humid, anyone who complains about that shouldn't be traveling to Punta Cana. Best food is at the French restaurant and Seafood Grill El Marino! The pool is awesome, the beach is even better! The dancing and music is great every night! The resort is HUGE so if you don't like to walk you can wait and catch the shuttles but you will have to wait. My husband and I will DEFINITELY go back. Just make sure you ask for a remodled room and you will have a great time!

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4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newfoundland, canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 19, 2004

We just returned from Paradisus in Punta Cana and had to write this review to tell you how awesome it was! The grounds are beautiful, the food was quite good, the rooms were big and clean and the staff were happy and friendly!! There were 9 or 10 restaurants so we had a lot of choice for each meal. men did need to wear pants at night to the restaurants so just make sure you pack properly. Only 2 of the restaurants required reservations in advance which we booked the first day we got there. The activites staff were so upbeat and it was contagious and they seemed to work non-stop from sun up to sun down! The beach and pool were beautiful as well.

Unfortunately, we did get hit pretty hard by the hurricane and lost the last 3 days of our vacation but we felt well taken care of, especaily after speaking to other vacationers at the airport on Saturday. There were many horror stories about other Resorts. The entire staff seemed to come together to get through the crisis caused by the storm. If you are planning a vacation there this week check with your travel agent to ensure that things are getting back to normal.

Enjoy your vacation there - If it was anything like our vacation, you'll love it!

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2 Thank dmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana

Property: Paradisus Punta Cana
Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Casino Hotel in Punta Cana
#17 Spa Hotel in Punta Cana
#18 Top resorts Hotel in Punta Cana
#19 On the Beach Hotel in Punta Cana
#20 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Punta Cana 4.5*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador oceanview suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana
Paradisus Punta Cana Resort

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