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“3 Friends on birthday vacation”

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Paradisus Punta Cana Resort
Ranked #25 of 112 Hotels in Punta Cana
GreenLeadersGold level
Reviewed July 16, 2014

First time going to Dominican Republic Punts Cana with my best friends for a birthday celebration. It was a wonderful experience as soon we got to the hotel Paradisus. Yves welcome us like family, he help us to check in and give us information regarding the services in the hotel. We stay for 7 days and met wonderful people that make our day enjoyable and fun, Ana Castillo, Margaret Inoa, George Ambrose and my favorite one MARIONELL RAMIREZ ZABALA and the rest of the crew from actividades. They are awesome. They treat us like family. From the bar Wilson treat us very good with out drinks. We enjoy al the activities each day. We will go back with my family. Music in the pool bar need to be up date and in the disco room 2 but in general was a grate experience and fun.

  • Stayed: June 2014, traveled with friends
    • Sleep Quality
    • Rooms
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Thank Liza M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded July 21, 2014

Dear Liza,

Thank you for have chosen us as your holiday destination, it was a privilege for us to be the location of your friend’s birthday.

We are all glad knowing that we made the best of your first trip to the Dominican Republic, we are also proud of our associates Yves, Ana Castillo, Margaret Inoa, George Ambrose & Marionell Zabala for their great treatment and for making your days fun and enjoyable.

I will personally congratulate them all for such a great job done.

We will definitely improve the music at our pool, thank you for your observation.

Paradisus Punta Cana will be always at your disposal.

Kind regards,

Eduardo Perera
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,732 - 5,738 of 13,286 reviews

Reviewed July 16, 2014

I LOVE PARADISUS PUNTA CANA!! The all-inclusive resort is truly a breathe taking experience!! Amazing food & drinks. So much to do here. Massive swimming pool, beautiful beach, amazing night life. The employees are the most amazing people i ever met!! They truly made our DR experience even better!
Richard Vasquez, Noel V, Ruben, Ines Ruiz, Grupi & the rest of the crew!
It was worth every penny. I will definitely come back to this resort again.
We had 10 people in our party and the accommodated us so much, it was exceptional!!
The best vacation I ever had.
Amanda Ishak & Family

Room Tip: We stayed in the JR suite, comes with a balcony. Spacious (Condo Style)
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  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank AmandaIshak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded July 21, 2014

Dear Amanda,

It is very rewarding for us to receive our guest’s feedback about their stay at our hotel. thanks for preferring us.

To know that you had the best vacation ever makes us feel even better as it is definitely our main objective… to make the best of our guest’s vacations.

Our team is already truly excited to know how good you felt with their treatment and services; I will congratulate them all in a very special way, especially to Richard Vasquez, Noel V, Ruben, Ines Ruiz, Grupi & the rest of the team.

We will wait for your return and it will be our honor to make of your stay once more, the best one you have ever had.

Thanks for chosen us.

Eduardo Perera
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

This is one of our yearly vacation spots and we love it. The staff is great. Room service was a life saver especially due to Fransisco Estrella. He very helpful on those rainy days. The front desk staff though was a little dismissive and rude, especially Claudia and Rogelio. Those wristbands can get a little pretentious if you wander. The bartenders will not serve you if you are not on some elite package or in a NON_CHILDREN area. That said this is the best FAMILY resort on this side of the planet except for Disney.

Room Tip: Ask for one which has a working AC as ours did not work. Also the television in my room was not func...
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  • Stayed: July 2014, traveled with family
    • Service
Thank Harry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded July 21, 2014

Dear Harry,

Great greetings from Paradisus Punta Cana, thank you for writing about us.

On first place I will like to deeply apologize for the impression you perceived about some of our collaborators and services as it does not make any good reference of our high quality standards.

I can assure you that your observations have been well taken with an improvement vision in order to prevent these type of opinions.

We will definitely wait for your next return and be able to change your perception about our hotel.

Thanks for preferring us as your vacation destination.

Best regards,

Eduardo Perera
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

We were pleasantly surprised by this resort! We did the royal service oceanfront and had a wonderful location of our room right on the beach with beautiful views of the water. All the amenities were right there. Beach and restaurant access was perfect! Gorgeous beach, food was better than expected, friendly staff, clean resort! There was some communication barrier that sometimes was hard to communicate what we needed but overall we had a great experience!

  • Stayed: July 2014, traveled with friends
    • Value
    • Location
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Review collected in partnership with Melia Hotels International
Thank Shanna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2014

12 of us on this trip from grandparents to young children. Hotel beautiful and rooms convenient to all amenities with shuttle. Great pool and beach. Staff very friendly and helpful. All had great time.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
1  Thank Patricia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2014 via mobile

Recently visited Paradisus Punta Cana and had a great experience overall. First off no issues with mosquitoes, non in the room, and only a few by the restaurants. Just watch out when your sitting in enclosed areas, have your bug spray on. Open areas are usually windy so you won't find many. Keep you balcony closed and room should be fine. Of the nine people in our group only two people had single bites coming back and no chikungunya. Stayed at their regular garden deluxe room. They are updated to a modern fresh look, double shower heads with marble walls. Beds are comfy and rooms are kept clean with mini fridge stocked daily. Plenty of drawers, closet space, plus iron with iron board and a high powered hair dryer. We had one small issue with the ac not cooling as we would like on the first day and we were immediately switched rooms with no hassle. The service from the different hotel staff we encountered is friendly and courteous. All shows we're great,The entertainers are amazing, but we especially loved the Michael Jackson show!!! Beach is amazing as well, waves get a little rough on windy days but if you catch a calm day you could spend the whole day in that lovely beach. Drinks are as expected not on the strong side but they have reason for that. After all it is a family oriented hotel. If you ask for more alcohol though they will comply. There's fast food served daily by the main pool. Main pool is gorgeous offering daily music and entertainment. Main pool bar offers food besides their open bar, consist of Hot dogs, burgers fries and chicken. Buffets are ok but they are the only reason we didn't give a perfect score. Naos and Gabi beach are the two main buffets which offer variety but they need to switch it up on different days plus a couple of the family members did get tummy sickness, might be their need to cook at such large amounts and so fast that some of the food may loose quality. Still not everyone got sick so it could've been certain foods. I would choose to eat at Gabi beach better than Naos, but just reserve at the a la carte restaurants at night to have a better food experience. Servers are great though they tend to all your needs. No complaints at all with hotel staff. Last but not least the kids zone is amazing with the kiddy pool and entertainment room. I had a blast reading stories to my girls there. The kids human slingshot is also amazing, my girls had a blast there. Hotel is very big expect to ride their mini trains to get places. But no worries they come quick and have plenty of stops all over the grounds. Once again amazing hotel, amazing staff, great food but must be managed a bit better. Overall a great deal.

Stayed: July 2014
Thank Nayi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2014

Great anniversary trip with my husband and another couple. The food was probably the best that I have had at any all-inclusive resort. Only note-please don't use hotelbeds.com for your airport transfer. Henry, who is the representative at the resort gave us an incorrect pickup time for departure and when we missed our bus (surprise, surprise), he proceeded to get upset with us and basically call us liars when we told him that he gave us an incorrect time. After being told by Henry that another bus would arrive in 15 minutes (twice!) we ultimately had to take a taxi to the airport.

If you stay at Paradisus Punta Cana, consider the Royal Service upgrade. Our butler, Jeffrey, was wonderful and I think truly made our stay as relaxing as possible. We loved the food at La Palapa (the Royal Service's private restaurant) and if Argenis is your waiter, have him make you one of his delicious cappuccinos. I tried twice to have one reproduced on his off day to no avail. The Sunset Bar in the Royal Service pool was also great--Santo & Jose were amazing and there was never a lack of available cabanas at the private pool or on the beach.

I also recommend the Paradise restaurant--it is an additional charge but completely worth it for the gorgeous decor and delicious 7 course meal. Ask for Juan!

In all, the hotel was great and would have received a 5/5 rating if not for the terrible checkout experience. Henry from hotelbeds.com really left a lasting impression--and not in a good way.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
3  Thank Candice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana Resort

Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Green Hotel in Punta Cana
#16 Casino Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
Price Range: $260 - $671 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana

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