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“March 2014”

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Paradisus Punta Cana Resort
Ranked #26 of 112 Hotels in Punta Cana
GreenLeadersGold level
Reviewed March 18, 2014

This is a very beautiful property & well maintained. Beach is beautiful & not packed with people like hotels next door. Food was OK but quality was not up to expectations in most of the alacarte restaurants.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Melia Hotels International
Thank Brian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded March 22, 2014

Dear Brian,

It is a pleasure to me to receive your comment about your recent stay at Paradisus Punta Cana, thanks for sharing.

We are all so glad to learn that you had a nice stay at our resort, since it is actually a main mission to achieve day by day, our guest satisfaction.

I will like to mention that our property counts with eleven different restaurants and a wide gastronomic variety at total disposition for all our guests enjoyment; we also care top about the quality of food we provide to our guests in order to get to exceed their imagination with every different concept we offer at our many restaurants.

Hoping to receive you in a near future at our beautiful and well maintained property, me and all our collaborators will be ready to make the best of your stay.

Kind regards.

Sincerely,
Eduardo Perera.
General Manager.

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6,130 - 6,136 of 13,212 reviews

Reviewed March 17, 2014

The resort is very beautiful. We stayed in B16, room 2164 and were dissatisfied with the old décor of the room. Most importantly, the chair in the living room had many stains as well as the sofa and the bed cover had blood stains in different areas, that were never cleaned. The food in both restaurants was always the same, not very much variety and mostly deep fried. However, the staff was excellent and very polite. But most of all, we were deeply dissatisfied about the dirty furniture as well as the dirty mat beside the bed. The bidet took so much room out of the bathroom that the towel rack was so high that you needed a stepladder to reach a towel. If you would like pictures of the dirty furniture,we'll be happy to mail you them.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Melia Hotels International
1  Thank wolfgang r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded March 22, 2014

Dear Guest,

I would like to first of all thank you very much for sharing your comment about your recent stay at our hotel.

As General Manager I really care about the experience of our guests regarding our services, that is why I worry about the perception you have described in relation of the room where you were located

However, I would like to highlight that we have a team that ensures the quality and standards of cleaning of all rooms, doing daily inspections in order to keep rooms in perfect condition for the enjoyment of our guests.

Nevertheless, know that we have taken all your observations into consideration in order to avoid these kinds of impressions about our hotel.

We hope to have the privilege of receiving you one more time at our resort and provide you a great vacation.

Best regards.

Sincerely,
Eduardo Perera.
General Manager.

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Reviewed March 17, 2014

Just returned from my second trip to Paradisus in Punta Cana. We enjoyed another great week and had great service from the team at Gabi Beach Bar. Very friendly and very accommodating! Special thanks to Alexander Ozuna and the rest of the team (Alvin, Juan, Marcelo, Mindri, Jenifer, Jerandin, Felipe, Erick, and Rafael). Alexander was especially fantastic!

Stayed: March 2014, traveled with friends
Thank racketman181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded March 22, 2014

Dear Guest,

Let me first of all sincerely thank you on behalf of the Paradisus Punta Cana’s family for have chosen our beautiful resort for your vacation.
It is truly a pleasure for us to learn that you enjoyed your stay at our resort and that you appreciated the friendliness of our team; we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services.

Our collaborators Alexander Ozuna, Alvin, Juan, Marcelo, Mindri, Jenifer, Jerandin, Felipe, Erick, and Rafael will be extremely happy to know that they did a great job.
It encourages us to keep giving the best of us.

Thank you once again, we consider you already part of the family.
We are looking forward to hear from you!

Best regards.

Sincere
Eduardo Perera.
Gerente General.

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Reviewed March 17, 2014

I'm glad I didn't listen to all of the negative reviews. The grounds are just beautiful. They do try and sell you timeshare, the bad part is they make your stay worse by showing you where you "could have been"! It puts your room to shame and makes you feel like you wasted your money. If you do not stay at the reserve or upgrade to "royal service" then don't expect to get your monies worth. The exclude you from restaurants and pools and certain liquors

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Melia Hotels International
3  Thank Lenora F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded March 22, 2014

Dear Lenora,

Receive our best wishes from Paradisus Punta Cana
Let me thank you for sharing your experience with us and bring your observations to our attention, we take your recommendations as areas of opportunity since we can identify things that are liked by our guests.

However, it is important to know that all our guests are treated the same in a very special way since we understand that all our guests’ satisfaction is our main priority, reason why all our collaborators are always in total disposition to make the best of your stay.

We have taken into consideration your comment about the time share, and we will like to point out that they only intention it is to introduce new product of our brand, we apologize if this was not the perception you received; be sure that we will take care of every single observation you have made.

We sincerely will wait for you to be back to our resort!!

We remain at your disposal.

Kind regards.
Eduardo Perera.
General Manager.

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Reviewed March 16, 2014

We chose Paradisus Punta Cana as our location for our "wedding moon" with family and friends. We had never been to the DR, although we had been to several other carribean islands, and wanted to choose a "new" setting to create new memories. We decided on the paradisus chain due to several factors: Quality recommendations from friends who had stayed at the chain, the price and wedding packages offered and the beauty of the resort (from the pictures and website) and the amenities offered by the resort. As we had read literally a hundred of these reviews and had seen both good and bad in all aspects. I will try to provide an un-biased/honest review of our experience for others who may be considering this property as a wedding/honeymoon destination.

Wedding:
I can't speak highly enough of the overall wedding experience offered through Paradisus and their romance team. They perform 2 to 4 wedding at this resort on almost a daily basis and they seem to run pretty seamlessly. Megelina, our wedding coordinator (spelling) was absolutely awesome and attended to our every need and demand. Although the planning is somewhat tedious, since you mainly make decisions over e-mail and need to contact other third party vendors, if you can be organized and have a direction they will perform the tasks without fail. We had a beach wedding and every detail was as contracted and as desired. There were even staff present at the wedding (bartenders, wedding coordinator, etc) to make the event flawless and to offer drinks to the attendees. Our reception was relocated due to weather to an inside area of the resort, which we were apprehensive about since we had booked poolside, but the romance team set it up beautifully and even threw in some "extras" for the inconvenience. It went off perfectly and was a very stress-free and nice event. I honestly recommend the wedding services team enough at this resort. All of our guests were well taken care of, no one had any room issues, and everyone's reservations were smooth without any issues. With that said, our wedding party consisted of approximately 22 people (1 child).

Resort:
The resort was surprisingly nicer than we thought it would be and looked better in person than on-line. The grounds are maintained constantly and in one word they were impressive. We've stayed at several all inclusive results and this resort was one of the most well maintained and manicured of any previous resorts that we've been.

  • Stayed: February 2014, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Melia Hotels International
1  Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded March 22, 2014

Dear Jason,

Receive sunny greetings from Paradisus Punta Cana.

This comment is definitely a super goal to all the effort we all put in every service we give with the only purpose of make of each event or stay an unforgettable experience.
Our romance team always gets to surprise everyone with their power of creation and warm treatment; I will congratulate them for such a great job done. Miguelina will be very happy to know that she achieved the main goal which is your entire satisfaction.

To learn that your event was just as you planned it, makes us proud and encourage us to keep it up and definitely give it all.
Congratulations for this big event and we hope to be part of your anniversary too, you won’t regret!

My best wishes on behalf of the Paradisus Punta Cana’s family.

Kind regards.
Eduardo Perera.
General Manager.

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Reviewed March 16, 2014

The staff at Paradisus really took the trip to another level. Kelvin, Jorge, and Roberto at the lobby bar as well as Junior in the casino really brought smiles and energy to the atmosphere. I especially enjoyed the "Kelvin special" at the bar and talking to Junior as I attempted not to lose all my money in the casino!

  • Stayed: March 2014, traveled with friends
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Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded March 22, 2014

Dear Tim,

It is very nice to receive your comments.

We are so glad to learn that you had a great time at our hotel, in other hand I will personally pass your comments to Kelvin, Jorge, Roberto, for being so entertaining and also to Junior at the casino, I assure you that they will be extremely happy to know that they were part of your unforgettable experience.

To have taken you to another level with our services and accommodations has definitely been an achieved mission, do not hesitate to get in contact with us for your next stay. We will be more than pleased to assist you.

At Paradisus Punta Cana is always vacation time, we are looking to hear from you!!

Best regards.

Sincerely,
Eduardo Perera.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014

We spent a wonderful week at Paradisus Punta Cana with our two teenage boys (13 and 16). The grounds are just gorgeous! We were in rooms 2067 and 2068, therefore, we did have to walk a few minutes to get to the beach, the pool and the restaurants, but we didn’t need the trolleys to get there like the people who stay in The Reserve. It was just relaxing to walk and look at the well groomed grounds. The beach is very nice and wide compared to other beaches on the other side of the market (eg. Ocean Blue, Gran Bahia Principe). We thought it was a very good place for couples and families. It isn’t a Spring Breaker type of resort even though we did hear people staying up later and going to the disco. There were plenty of activities for the whole family: volleyball in the pool (wich is beautiful) and on the beach, paddle tennis, basket ball, archery, aquaswim classes etc., and best of all, boogie boarding. Gabi Bar by the beach has a great atmosphere with all the lighted tables and chairs. Very different and upscale looking! The food at the buffets (Gabi and Naos) was very good, but we suggest eating at the à la carte restaurants also. You should reserve as soon as possible. We did it by phone and it was just fine. Finally, the friendly staff on the grounds, in the restaurants, by the pool, at the bar and for the activities is what made our stay even better. We want to send a special thanks to Carlos Daniel, David Contreras, George Ambrose and Noel (Feliz Navidad) who made sure we, and our boys had an amazing time! We will miss you! Thank you! 
Fran and Dan, Ontario, Canada

  • Stayed: March 2014, traveled with family
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2  Thank Francine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded March 22, 2014

Dear Francice,

We are quite glad to know your expectations on your stay with us were surpassed. We know it is our staff the most important asset and we will pass your comments on to the ones you mention such as George Ambrose, Carlos Daniel, David Contreras & Noel , but we also appreciate you have taken the time to describe your experience at our hotel.

Once again, thank You so much, please do not hesitate in contact us for your next holiday.

Sincerely

Eduardo Perera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana Resort

Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Casino Hotel in Punta Cana
#23 Spa Hotel in Punta Cana
#23 Top resorts Hotel in Punta Cana
#25 On the Beach Hotel in Punta Cana
#26 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range: $270 - $695 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana

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