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“Royal Service?”

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Paradisus Punta Cana
Ranked #20 of 110 Hotels in Punta Cana
GreenLeadersSilver level
Raleigh, North Carolina
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Royal Service?”
4 of 5 bubbles Reviewed November 2, 2013

The staff was conscientious and courteous. The staff reviews on Tripadvisor are very important to the staff. That's why I am taking the time to give credit where it is due.

Top employee pick - Juan Cruz - Bartender and his Chef at The Grill at the main pool - On 28/10/13 - Understood all restaurants, except theirs, were closed at high noon and knew we needed a quick meal to-go for our departure. Exceeded our expectations!

2nd employee pick - Maria (waitress) at Gabi Beach bar - If her smile does not grab you then her attentive service will. She gladly delivered drink stirs, paper cups, coasters, straws and packaged coffee; these items were missing from our Royal Service room.

3rd employee pick - Jeremiah at Royal Service beach - helped me locate my husband on the beach

Please give the maids a golfcart to assist them in transporting room supplies. Our Royal Service room 2192 lacked soap on day one. Never got shampoo. It saddened me to see them carting multiple boxes on their shoulders.

Our Royal Service butlers, Juan and Junior, were accommodating. Our sole request were water, ice, coffee/espresso, beer. Service slid with the Thursday wedding check-ins. You can't fail the staff when that happens. We anticipate Junior will take Paradisus to the paperless level and the next telecom level because of his background and understanding of computers and customer service. Best regards to Juan and Junior.

Royal Service Check-in / Check-out -
Welcoming at first. Did not dare to eat RS Lounge appetizers because beatle bugs crawling on the food and lack of refrigeration for seafood items.
Rose/Rosa (nickname) checked us into building 9 room 1098 after our warning not to do so because of the construction and painting. The fumes and air compressor noise caused us to change rooms. Ignored us again, and checked us into building 19, room 2192 with children waking us the next morning. Our reservation was for an Adults Only building.

RS Checkout - Still on guard with my AMEX card because staff says AMEX room deposit refunds does not work like other cards. This is a management issue and customers should be forewarned so they may choose another card for a room deposit. Our $1 (one dollar receipt) for a $100 room deposit refund accompanied a unexplainable story of the refund process.

Food was good overall. Beautiful RS fruit tray and candy tray.

Service in main lobby was good.

Liked the Domincan Night Show in the theatre.

The Gabi beach night fire show was amateur. Waitress mingled with performers and ignored customers on a busy wedding party evening. We wished our weekly waitress, Maria, had not taken the evening off.

Scuba Excursion - contracted with the Scuba company at the resort beach Scuba building. Tony, the dive instructor was rude to both of us. Catalina beach excursion is so 3rd world; you need to flush toilet with bucket and disconnected white sewer pipes lay outside toilet building.
Prepared food sat covered for over an hour waiting for scuba divers to come to shore. Paradisus should not associate their resort with this excursion company due to health and boat safety issues.

Got stomach problems from drinking Strawberry Daiquiri and eating salad buffet at The Reserve.
Our Reserve pool butler was great!

Folks need to keep in mind this is not the Hilton or a 4* resort. Always keep your guard up with food sanitation in an emerging country. Take stomach medicine with you and be prepared with wet hand wipes. Know where the life vests are located on the boat and keep it with you on an island excursion.

Room Tip: Stay away from rooms under construction.
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Loves_France_JB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, November 4, 2013
Dear guest,

Thank you very much for your preference in selecting us for your recent vacation, as well as for taking the time to share your Royal Service experience.
We are glad to read that our associates have exceeded your expectations with their phenomenal service. We are going to share your comments with them in our weekly meeting on Thursdays, as well as your observations in order to improve them and provide you and our future customers a completely memorable experience.
We look forward for the opportunity of welcoming you back in a near future, there is much more we would like you to enjoy in our Paradise.

Warmest Regards,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 1, 2013

HOTEL: Beautiful, beautiful....and it is A PARADISUS! The grounds are beautiful, were constantly being attended and it is exceptionally clean. The grounds are quite, large but not too large, you can comfortably walk everywhere you need to go.

ROOMS: just ok.

STAFF: Very, very friendly and hard-working. The entertainment staff was exceptional. thanks to MIGUEL MELO, MICKY MICKY at the beach and roberto in the bar.

RESTAURANTS: too many restaurats, diferents opcions, dominican, argentin, brazilian etc.

Room Tip: pick the reserve...
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  • Stayed September 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank JUSTIN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, November 4, 2013
Dear Mr. Justin,

Thank you very much for such a great review, it was a pleasure for us hosting you in Paradise.
We are happy to read that you spent a great moment here and enjoyed our facilities and our exceptional staff.
We hope to have the opportunity to host you again, we are eager to contribute to another memorable experience.
Warmest Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitefish, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed November 1, 2013

Our family went for a Wedding which was very nice. The resort itself was beautiful, and the room was good. The one complaint I do have is the service at the bars. The service is great as long as you have money in your hand, if you don't you are waiting until all others are served. This is the first time I have encountered this, at other resorts we have tipped the staff after receiving good service not having to pay in order to get good service. The first day we were there our friend went for food at the poolside bar and waited over an hour, I went to the bar later showing money in my hand and had food in minutes. At the restaurants the staff were exellent, these people were worthy of tipping because they were giving you the great service with no expectations. As for the title of my review, bring lots of small bills, we realized we didn't want to waste half our time waiting for service so we started tipping, (or paying for it), but we had only brought large bills and we could not find change anywhere on the resort.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
2 Thank Craig R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, November 4, 2013
Dear Craig,

Thank you so much for sharing your experience, we put very high interest in our guests´ feedbacks in order to improve on the opportunities areas as well as to strength our philosophy of a good customer service.
We have shared your comment regarding the bartenders with the Bar Manager to follow up on it and prevent similar situations in the future.
We hope for the opportunity to welcome you back and change your perspective to a memorable one.

Warmest Regards,
Eduardo Perera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yonkers
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 30, 2013

October. 28.2013 . Joao rodrigues
Hi I will never forget how wonderful it was to be in this fantasia island .forme the first day we got to the hotel to the last day we were treated with love and care form a beautiful staff. So many amazing people with a special hart that did all to make me fill wonderful. The food was great .I have been in many places around the world but never I have been treated so much care .the staff wow thay deserve recernicion for all the hare work.
Carmen pena bares .she was there for my son when he needed help changing his game a very special person.
Bianka vargan the light of the dinning room at gabi club.

Kelvin devora the best bartender with a free sprint any hotel woud be lucky to have .
Jose reynoso emilio valdes. Manolo vasquez and many more these wonderful people made my family fill special .I will tell all my friends how amazing this hotel is.with all are love family. .....rodrigues.





  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rodriguesleonardo694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blue Island, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 30, 2013

A Group of 38 went to Punta Cana and stayed at this BEAUTIFUL Resort, We had the time of our lives. The food was great and the night club was a great addition to our travels. The rooms were very clean and well supplied. I had the pleasure of doing business with Yohanna Genao, This Young Lady's customer service skills is Phenomenal!! The beach was very clean and All the staff was Great!! Do Not Stay ANYWHERE Else.

  • Stayed August 2013, traveled with friends
    • Value
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Helpful?
Thank headsoverhills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, November 4, 2013
Dear guest,

Thank you very much for giving us the opportunity to host the 38 of you! We are very happy to read that we have exceeded your expectations and provided you the ¨time of your lives¨.
Comments like yours definitely made our day and it will be a pleasure to share it with the entire staff.
We sincerely appreciate recommendation and we look forward to welcome all of you again.

Warmest Regards,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarsdale, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 28, 2013

What a wonderful time after 25 years not visiting my country. My family and I got way more than we expected. The food and service was excellent. The staff was attentive and eager to provide the best service possible. Special mention to Kelvin Devora, Manolo Vasquez, Emilio Valdez, Carmen Pena, Melvin Brizon, Jose Reynoso,and Felix Alvarez. They made us feel welcomed and went way beyond to provide us with a level of service that I know we would not have got anywhere else. Thanks to them and the rest of the staff for such a wonderful time.Will definitely recommend to anyone. This is truly a slice of paradise.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, November 4, 2013
Dear Mr. William,

We are very happy to learn that you selected Paradisus Punta Cana to visit Dominican Republic after 25 years. Coming back to our home country is always a great feeling and is very satisfying to learn that we contribute to a memorable return. We appreciated that you have shared your impressions with us the same way we are going to share them to our associates.
It will be fantastic to welcome you back in our Paradise.

Warmest Regards,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 27, 2013

The service was 5 Star!!! Special kudos to the following staff who were exemplary:

Herwan Ramirez Mercader
Sandra Cedeno
Leidy Guerrero
Ariel Brito
My family and I will be returning very soon... The food was excellent. All inclusive - both food and drinks (including alcohol). The grounds and landscaping was excellent. Very accommodating to American visitors.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KSD77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, October 29, 2013
Dear guest,

On behalf of the entire Paradisus family we would like to thank you for choosing us for your recent vacation as well as for sharing your experience.
Every day we strive for a better service than the day before and it is very satisfactory to read that we have reach our goal ,provide you a memorable experience and learning that you have enjoyed our facilities. We have shared your kind words with our associates.
Once again, thank you very much and please visit us in a near future; it will be a pleasure to host you again.

Warmest regards from Paradisus Punta Cana,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana

Property: Paradisus Punta Cana
Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Casino Hotel in Punta Cana
#17 Spa Hotel in Punta Cana
#18 Top resorts Hotel in Punta Cana
#19 On the Beach Hotel in Punta Cana
#20 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Punta Cana 4.5*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador oceanview suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana
Paradisus Punta Cana Resort

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