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“Beautiful place and beautiful people - Fran”

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Paradisus Punta Cana
Ranked #20 of 110 Hotels in Punta Cana
Richmond Hill, Ontario, Canada
Level Contributor
1 review
“Beautiful place and beautiful people - Fran”
5 of 5 bubbles Reviewed May 6, 2013

My boyfriend and I decided to go vacation to celebrate our successes. We have been to Dominican Republic once before together and had enjoyed the people and clean. gorgeous beaches. We chose Paradisus for our trip (April 22-April 29) because looking at all of the reviews and photos, things just felt right! And we were not disappointed!! The grounds are immaculate and the beach is picture perfect! The people who maintain the landscaping do everything by hand and can be seen all over the resort each day preening and watering the gorgeous full-grown foliage. Upon our welcome I was surprised by my boyfriend with an upgraded room in Royal Service, so arriving in the RS lounge we were greeted with champagne and our amazing butler Juan. We couldn't believe how far he went out of his way to make our week memorable!! So genuine and kind!! A few times in the week we walked up and down the beach passing many resorts and Paradisus looked the cleanest and most well-kept. In the Royal Service beach area we were always attended to for drinks and fruit, especially by our favourite servers Matiel, Argeuis (sorry for spelling) and Bonita at the pool -- so friendly and always smiling!! Many people used the trams to get around the resort, but we thoroughly enjoyed walking through all the gorgeous pathways to get from place to place -- the resort is huge but I suggest getting lost the first day on foot and then everything will seem closer haha!! We loved the disco every night -- there is one dj who played all the best music and made our stay so much fun, THANK YOU!! It gave us a great place to work off all the amazing food. The restaurants were fun and the servers were genuine in helping you feel right at home. The food was well-prepared and beautifully presented. Any questions or concerns we had were followed through with a call from Alfonsina (reception at RS) who is as sincere and helpful as there is!! The manager of RS reception was quite helpful to us as well, always following up on us with how our stay was going. Overall, the resort is kept so clean and gorgeous. Our room was spacious and we had a private garden and day bed which was great for afternoon drinks. The main pool gets sun all day so the water is very warm. The swim up bars were fun as well. Room service is 24 hours which was great after the club -- pizza is awesome! We made so many friends along our week in all areas of the resort because everyone is so friendly and positive. It was very hard to leave because you feel so connected to all the wonderful staff. Everywhere you walk you are greeted and we were so happy to do the same. As I wrote in the guest book, beautiful beaches, beautiful people, amazing memories. We had a great time here. Thanks Paradisus!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Frances F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12,168 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,110)
Date | Rating
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  • English first
  • French first
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English first
Draper, Utah
1 review
5 of 5 bubbles Reviewed May 6, 2013

My Husband and I, along with our friends from UK spent 2 weeks at this resort. This is our 3rd time here and our friends 1st time here. We all had a wonderful, memorable holiday. The climate was perfect. We love this resort and will certainly be back again in the future. The staff is extremely friendly, kind and helpful, and the food is very good with many choices in the 8 different restaurants at the resort. The live shows each night were great and very entertaining. We find many reasons to want to return again to relax at this resort. This time we want to give a special mention to some of the staff that made our stay very special. Maikel Aquino(entertainment), the 2 Juan's at the pool bar, Ameliana(Gabi Beach), Patricio Lapost(Grounds), Julio(entertainment), and George at the lobby bar. We especially
" thank & recognize" Nathanael Perez, Guest Services Mgr. He went "above and beyond" in doing everything possible to make us feel special and to make our 2 week stay more enjoyable. We have never been treated with so much caring and kindness. He is truly an asset to this resort. We wanted to bring him home with us. Another wonderful and memorable vacation at Paradisus Punta Cana.

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
Thank jallen84020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, May 11, 2013
Dear Jallen,

Thank you so much for you review!
It is a real satisfaction to learn that you had a wonderful stay is our purpose to provide our guests memorable experiences!

I’m delight to read how much you enjoyed our night live shows as well as our gastronomical offer which has been designed to cater to our diverse international clientele.
I will definitely extend your thanks and recognition to Nathanael, Maikel, Patricio, Julio, George, Aquino and Juan.

We look forward for your 4th time in in Paradise!

Regards,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Welland, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 6, 2013

my wife, daughter and mother in law booked a trip to Paradisus Punta Cana and we all agree it was probably the friendliest, cleanest all inclusive we have encountered. Check in was smooth and we were by the pool within 20 minutes of arriving at the check in. Rooms were very large modern and well kept. The staff all through the resort were nothing short of excellent. This was from the gardiners, cleaners, to the service and entertainment staff. Our personal favorites were some of the bar and entertainment staff, most notably Roberto, Romeo, Mike, Fabio and Pepe. They went well out of their way to engage everyone and make sure everyone was having the best possible time. We would do this resort again in a hearbeat.

Room Tip: we selected the jr suites, affordable and extremely roomy. that said i dont think there is a bad roo...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, May 9, 2013
Dear guest,

At Paradisus Punta Cana is our goal to make our guests meet their hopes and dreams. Thank you for choosing us as your holiday destination. It is our dream that you could come to us every time you feel like resting and relax.

We don’t want to be overwhelming but we do know our staff is excellent! And they are even more excellent when they produce this kind of feedback.
We will be waiting for you!

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 5, 2013

My husband and I had a wonderful experience at Paradisus Punta Cana Resort! The resort is beautiful and clean with top-notch service from ALL staff. We recommend the royal service package, resulting in being treated like a king and queen with personal butler service as well as adult only pool and restaurant. The double lounger chairs and bali beds are amazing and make your experience at the pool outstanding. The bartenders and wait staff around the resort are exceptional and work above and beyond to make sure you enjoy your stay. Our favorites included Jose Reyes, Matiel Reyes and Benita Mercedes at the royal service beach/pool area, personal butlers Juan, Kelvin and Robert as well as Argenis De Los Santos, Miosoti, Berquis, Franciso and Garcia at the adult only restaurant! We also had the joy of meeting other wonderful couples from all areas of the world. We definitely recommend this resort and its staff, giving it five stars. We plan to return next year so we are saving our pennies as we speak;)

Lindsey

Room Tip: We enjoyed an ocean front junior suite.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lindsey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, May 9, 2013
Dear Mrs. Lindsay,

If there´s something we would never forget about your review is the word OUTSTANDING, it is such a beautiful word! Thank you so much for you kind comment and positive feedback regarding your stay at Paradisus Punta Cana.
We will also thank all our associates, especially the ones who made your holiday as good and peaceful as you expected. It will always be a pleasure to host our clients through memorable experiences.
We are already waiting for you!

Regards,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
4 of 5 bubbles Reviewed May 5, 2013

Overall the resort is beautiful! The landscaping is gorgeous. Most of the staff are very nice and want to make sure you are having a great vacation. Carlos L. is a fantastic concierge, speaks great English and should be in charge of the other concierges. The entertainment staff is full of energy and works very hard to make sure everyone is having a great time. Alexander, Julio, Fabio & Jose are the best! Carmen & Roberto at the North Avenue Bar were very cool and took great care of us. The beach is great and the atmosphere was pretty relaxing. Drinks seemed watered down and the food is just average. I don't like cats and there are two known cats on the property that roam between Mole restaurant and The Grill. That is a turnoff for me as I don't like cats at all!! Although the food is not memorable at most of the restaurants, Aqua restaurant chef Vincenzo Napolitano went out of his way to make sure we were happy with our meals once I spoke to management about the less than flavorful dishes. He went out of his way in terms of service and really made up for the other restaurant meals that weren't so tasty. The vacation was great for the most part, I would definitely go back to Punta Cana and would return to the resort hopeful that the food improves.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, May 9, 2013
Dear Ms. Erica,

Thank you for you positive feedback regarding your stay at Paradisus Punta Cana. We highly appreciate the time you have taken letting us know about your experience with us.
We are deeply sorry that you could not met the maximum of what you expected, especially knowing that this is one of our expertise zone; enriching our guests memorable experiences and exceeding all their requests about their dream vacation.
We hope to host you again, and assist you in any kind of request you might have.

Regards,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
4 reviews
4 of 5 bubbles Reviewed May 5, 2013

I vacationed at Paradisus Punta Cana with a college friend and we had a great time. The beach is beautiful and so is the main pool (it has a swim-up bar). Yhi Spa is wonderful (I had a facial, hairstyle & mani/pedi) by Marisol Reyes and she was excellent. Vincenzo Napolitano is a great chef, who took care of us with such personal care and attention at Aqua Restaurant. Roberto, Wilson and Carmen made the North Avenue bar experience fun in the main lobby. The entertainers/dancers who gave great service include: Edrey, Julio, Fabio and Alexander. There are also two concierges named Alexander Suarez and Carlos who made sure our stay was problem-free. I would definitely return. There is a highway being built to Santo Domingo and it's been eight years in the making. Once it's done, it will only take 1.5 hours to get there. Right now, it takes 3.5 hours.

Cons: There were two weddings on the beach the first two nights we were there and the DJ's microphone was too loud. We could here it from Building 20 (one row away from the beach).

Bana Restaurant (Hibachi) puts way too much salt in the food. The chef should allow diners to add salt and soy sauce.

The shuttle uses diesel fuel and the fumes smell sometimes.

Overall: it's worth staying at this resort.

Room Tip: Ask for a room on the beach but away from where the weddings take place.
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TanyaHu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, May 9, 2013
Dear Ms. Tanya,

In behalf of all Paradisus Punta Cana staff I would like to thank you for choosing us to give a magic touch to you holidays.
It was our pleasure to show you how great we can be, especially when we now that this was the first of many many visits! We will extend your gratitude to our associates, especially to Vincenzo, Roberto, Wilson, Carmen, Edrey, Julio, Fabio, Alexander, and Carlos. In the other hand please trust in our word when we say that your feedback regarding your stay will be carefully considered, because our objective is that you don’t feel anything that could intervene in the recreation of memorable experiences.
We would love to have the opportunity to host you back.

Regards,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed May 4, 2013

The service and accomodations at the Paradisus Resort will exceed your expectations and make you want to cone back. The wedding staff are attentive and offer a level of service not normally seen in a resort. Ask for Jennifer and Beatriz and you will be happy.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spoondidit9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, May 9, 2013
Dear Guest,

Thank you for choosing Paradisus Punta Cana as us holiday destination.

We are pleased to know that our excellent service and staff gave you reasons to share your great experience with our other guests. This feedback is what makes us reassure that we do are contributing to create memorable experiences!
We hope to host you again in a near future.

Sincerely,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana

Property: Paradisus Punta Cana
Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Casino Hotel in Punta Cana
#17 Spa Hotel in Punta Cana
#18 Top resorts Hotel in Punta Cana
#19 On the Beach Hotel in Punta Cana
#20 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Paradisus Punta Cana 4.5*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador oceanview suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana
Paradisus Punta Cana Resort

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