My wife and I stayed here the last week in January. We were part of a large group of business people all staying at the resort. By luck, we were given a Royal Service guest room, but we were not part of the Royal Service. The beach area for the non-Royal Service was nice, but there was not enough chairs with shade available. Thinking we were Royal Service because of our room assignment, we wandered over to the sectioned off area for Royal Service. Many palapas and chaise lounges available. VERY COMFORTABLE LOUNGES!!! However, an employee explained very respectfully that our bracelets indicated that we were not part of Royal Service, and that we would eventually need to move. He handled a very delicate situation extremely well. My wife asked if we could upgrade, and he said that we could for $60 per day per couple. So we did. What a smart move!! Jose Reyes and Benita at the Royal Service bar were unbelievable. My wife and I like to spend the day on the beach, and these two made sure that we were well taken care of. Jose especially, he is awesome. The Royal Service beach amenities are worth the price alone, but there are other benefits to Royal Service that make the upgrade well worthwhile. The food is constantly being complained about on this site, but our opinion is that is more about people's expectations than the actual quality. Let's call it what it is. This is an all inclusive resort, with mass produced food available all day long. If you are expecting 5 star food, you will be disappointed. It's like cruise line food. We were happy with it, but our expectations were not high. The specialty restaurants at night were very good, we had no complaints at all. Overall, the food was fine, and exactly as we expected. The grounds were great, but it is a hike to get around. The wait staff in the restaurants are not overly friendly, and it can be a little slow, but again it is an all-inclusive with mass produced food. Certainly, upgrading to Royal Service made a huge difference in our experience. Seek out Jose in Royal Service, and he will make your stay great. Benita in the Royal Service bar is also extremely nice and attentive, and the two of them is what we will remember from our week in DR. We didnt really leave the resort, except to play golf at the Nicklaus course in Cap Cana, which is "Pebble Beach" beautiful, and a great golf course. We recommend this resort, especially if you upgrade to Royal Service...... but if you are going for 5 star food and Four Seasons overall service, you will be disappointed,
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador oceanview suites, plus a one-of-a-kind oceanfront garden villa. ... more less
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana
- Paradisus Punta Cana Resort