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“Fantastic time with a few bumps along the way”

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Paradisus Punta Cana Resort
Ranked #25 of 112 Hotels in Punta Cana
GreenLeadersGold level
Fort Worth, Texas, United States
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic time with a few bumps along the way”
Reviewed February 7, 2013

This is a very late posting. We stayed for 1 week the beginning of November 2012. Good time to go as it was not crowded and the weather was great. Another couple traveled with us. Our travel agent arranged Royal Service for us with ocean front rooms. Royal Service is the way to to. Our original room had 2 double beds but they moved us to another with a king. Seemed to take a little longer checking in than we liked but it was worth the wait. The rooms were quite large, clean and had a great view, being ocean front. We were about a 3 minute walk to the restaurants and pools, which was great. Kudos to Anthony from Royal Service, our butler Ruben, and Benita at the Royal Service pool. Royal Service was fantastic-anything you needed-towels, ice, transportation, reservations-they took care of it. The private Royal Service beach was right off our patio, they catered to any need we had. There also was a snack shack on the beach in front of our room that had fantastic grilled chicken, sausage, fish etc with salads and deserts available from lunch until dinner time. Very convenient. The food overall was good, some better than others. A couple of the restaurants were under construction/remodeling while we were there, but we did not go hungry! Very large resort and very pretty. It's a very nice place that is trying very hard to be a great resort. We have stayed at Sandals Montego Bay and the Paradisus is not quite up to that level but they seem to be trying and we are planning on returning to Paradisus this fall. Great place with wonderful people. Just don't expect perfection-just a nice relaxing time. Be patient-Dominican time is a little longer than US time-it's a little more laid back than what we are used to. Highly recommend Royal Service.

  • Stayed November 2012, traveled with friends
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Helpful?
Thank Deborah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this review, February 20, 2013
Dear guest,

Thank you for your review is better late than never! I really appreciate the time you are taking to letting us know about the ¨fantastic time¨ you spent here with us and for recommending us.

As you said, we do work and try hard to reach our guests expectations, so im very glad of your recognition. I also want to thank you for highlighting the Royal Service staff because they are the most important part of meeting our goals.

I will like to inform you that we are no longer under construction so this fall, when you come back, they will be even more facilities to enjoy!

We look forward to welcome you back ,

Best Regards,
Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Surrey, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 7, 2013

This was one of my best vacations ever, mainly because of the resort. It was sunny every day –which helped-, the fast efficient service at the airport, it was a direct flight from Vancouver + return – a bit too long though-, and best of all, it was the best value for my dollar.
As for the resort, it was over the top in every aspect. From the impressive cleanliness of the rooms, the lobby, the restaurant, even to the gym equipment, to the very helpful and informative staff, to the numerous different restaurants with huge selection of cuisines, everything about this resort was just perfect.
I think I finally found (my spot).

  • Stayed February 2013, traveled as a couple
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Helpful?
2 Thank Ihab S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this review, February 20, 2013
Dear guest,

Thank you so much for your short but very meaningful feedback.

I´m very glad to learn how much you enjoyed our facilities.

It is a real satisfaction to read that you found your ¨spot¨ here at our Paradisus Punta Cana, your home away from home.

We look forward to welcome you back,
Warmest Regards,

Eduardo Perera
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 7, 2013

We just returned from the Paradisus in Punta Cana. I couldn’t help but laugh at the comments below saying how huge it is and you have to be a good walker. We were going to an excursion (Senoa Island) and the bus picked up some people from other resorts and actually the Paradisus is much smaller than the resorts we picked passengers up. If you need a small resort try to book in a hotel instead of a resort they are usually much smaller. You are eating so many meals – walking is good people…the grounds are lovely to walk through which includes spa music and so relaxing when taking a stroll. We have been to Cancun 5* hotel, Bahamas Sandals, Cuba, Puerto Vallarta, Jamaica, Punta Cana, Paradisus was the best for us. We were staying in the Luxury Junior suite Jaccuzzi, beautiful room that sleeps 3 instead of 2. We did NOT encounter any line ups during lunch buffet at the Gabi Beach buffet. The restaurants were excellent. Gabi Beach had great lunches daily, right on the beach, then you can go back to your beach and continue sunbathing. The a la carte restaurants especially Fuego – WOW the best restaurant ever. There are many restaurants to choose from and we enjoyed many of them especially Fuego. The entertainment nightly was so much fun and entertaining. We would have classy entertainment in the lobby en at 9:00 pm and at 11:30 jazz show or easy listening songs and later, you can enjoy the disco. The show that was presented “Paris in Las Vegas” was AMAZING. We had a magician, Circus show, nightly jazz music and easy listening songs that many couples enjoyed listening or dancing. They have an amazing Cigar and Cognac lounge. The property kept on presenting itself as a true 5*, in cleanliness, comfort in your room and all over the property, the staff friendliness and their smiles, the food, the entertainment, the beach, the pool, the gardens, sports,…what else can you ask for on a vacation… All Caribbean islands have mosquito issues due to humidity – ensure you take OFF with you, it’s the whole island. I will return to Punta Cana and the Paradisus Punta Cana is my Home away from HOME…
PS: People complain about things that may not pertain to you. Everyone has different taste in food and what vacationers are looking for. No resort can please everyone from my personal experience; it was the best holidays ever in the Caribbean island. I was very nervous going there, but once I have experienced it, people are way off with respect to laughable complaints...

  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank ccs623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this review, February 20, 2013
Dear guest,

A big thank you for your feedback and for being so comprehensive with the topics mentioned.
It is a satisfaction to read, from such an experimented traveler, that our Paradisus Punta Cana was the ¨best¨ for you and that you found our facilities and services to be amazing.

Once again, thank you so much, we look forward to welcome you in your home in the Caribbean Paradisus Punta Cana.

Sincerely,
Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 4, 2013

Just got back from the incredibly large but beautiful paridisus punta Cana. Please be aware that this place is enormous and I do not recommend for anyone who has any difficulty walking. Nothing is close to the rooms and one can become lost very easily. They do have a shuttle service that runs every 10 minutes to help you get around. For me personally, I prefer a resort where I can actually walk to the lobby. Mine was a short stay and I hated it when I had to go to the lobby. You can lose valuable time waiting for the shuttle to take you there and then to take you back. The staff was incredible. The jr suite was great with no issues. As many have mentioned, the food was in my opinion just ok. The first day we arrived, by the time we Checked in, got on the shuttle to get to our room and then walk to the buffet, they only had French fries, sausages, hot dogs and I think turkey burger! We were starving at this point and were shocked that this is all they had as they were getting ready to set up the buffet for dinner.

Room Tip: Ask for a room near the pool or beach.
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  • Stayed January 2013, traveled with family
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Helpful?
10 Thank susan118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this review, February 15, 2013
Dear Susan,

Thank you so much for sharing your experience with us at Paradisus Punta Cana.

I´m glad that you prefer walking in our resort, I agree, is captivating to walk in our resort and enjoy our grounds, the bird song and music.

Regarding the buffet, I think you went to eat in the snack time and since you were starving is understandable that you wouldn´t wait for dinner to be set up. I hope you had the opportunity to try the others a la carte restaurants as well.

Susan, feel free to contact us is there is anything at all we can do for you. I appreciate your feedback and I hope to welcome you back soon.

Best Regards,
Eduardo Perera
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westwood, New Jersey
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 3, 2013

After some minor issues at check in involving our personal concierge, we were treated to a wonderful stay at Paradisus Punta Cana. The service was good and everyone seemed to try hard to make us feel welcomed. A special "Thank You" to Nathanael Perez, the Guest Service Assistant Manager, for making us feel more like family than guests. The grounds and the beach were magnificent and beautifully maintained. The swim up bar in the pool was fun. The restaurants especially the Italian, Japanese and the steakhouse were memorable. The buffets and some of the other speciality restaurants are fine. The rooms were a great size, beds were comfortable and the air conditioning worked well. The entertainment was better than expected especially the dancers! For the price this all inclusive is well worth the trip.

  • Stayed January 2013, traveled with friends
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Helpful?
1 Thank Mario G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, New Jersey
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 3, 2013

The resort is beautiful! It is very well maintained and has a relaxing atmosphere. We had the Garden Room and it was fine. The bathroom could use some updating. The shower pressure was weak and sometimes cold. Towels were insufficient at times and some were worn out. The buffets were adequate, but the restaurants were excellent. (Acqua, Hana, Palazzo ,The Grill) Our Guest Service Assistant Manager, Nathanael Perez was outstanding. He made reservations for the different restaurants for us, was very amicable and did everything to make our stay most enjoyable. He always made himself very visable and accomodating.We would definitely recommend this resort. The beach and the pool are beautiful! We will go back.

  • Stayed January 2013, traveled with friends
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Helpful?
2 Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this review, February 20, 2013
Dear Ann,

I appreciate the time you took to share your recent experience with us at Paradisus Punta Cana.
I’m very satisfied to read how much you enjoyed our relaxing atmosphere, as well as reading that Mr. Nathanael was so accommodating, making your restaurant reservations son you could enjoyed most of our restaurants.
I´m glad to read that you will be back; hopefully we are going to welcome you sooner than later, we are ready to provide you another memorable stay.

Best Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suwanee, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2013

This was our families first all inclusive and we found it to be a great experience. The Resort is absolutely stunning - all of the resort grounds are amazing. Seemed like everywhere you walked there was a theme - great areas for pictures. This was also the middle of January 2013 and the weather was perfect - warm.

The beach is awesome, very clean, well kept up and the staff made us feel very comfortable. This would include Junior Ubiera (our Butler in Royal Services), Inosca Reyes - Royal Services, and all the fine staff out on the beach. (Matiel Reyes or "Matti" to those on the beach, Jose Reyes, Jeremios, and Benita our bartender who made all the drinks special)
I will say this that Matti went above and beyond to make our stay and the stay of many of our wedding guests the best!!!

The food for the most part was good and there was always plenty to pick from - Cafeteria open 24 hrs. There was the slight inconvenience of needing reservations to get into all sit down restaurants and was hard to get everyone seated at similar times to eat if we wanted (more than 3-4 people). Suggest making dinner reservations as early in your stay as possible may help.

However, the best and without a doubt most wonderful experience was the wedding day itself as the planning, set up, beach front wedding ceremony and reception that followed went flawless - beyond our expectations. The food was excellent (awesome sea bass and lobster) and the wedding cake was some of the best cake that we had ever had at a wedding!!!

We are already talking about going back to enjoy this place as a vacation only to get the most impact this place (with all their planned activities) and its staff has to offer.

Thanks to all at the Paradisus for a memorable experience and I would recommend this resort for a vacation or destination wedding. Note that the our guests with children liked the Reserve area because of the family pool and couples looking for a more pampered experience chose the Royal Services.

  • Stayed January 2013, traveled with family
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Helpful?
1 Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this review, February 14, 2013
Dear Jeff,

Thank you so much for your feedback about your recent stay with us at Paradisus Punta Cana, as well as for choosing us for such an important celebration such as a wedding.

I´m very glad to read that it was the first all-inclusive family experience and that we were above your expectations.

I will share your kind words with the Royal Service staff in order to increase their motivation.

Thank you so much for recognizing their job.
We look forward to welcome you here in Paradisus Punta Cana, your home in the Caribbean; we are ready to provide you another memorable stay.

Best Regards,
Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana Resort

Property: Paradisus Punta Cana Resort
Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Casino Hotel in Punta Cana
#21 Top resorts Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#23 On the Beach Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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