The Paradisus has 3 good things: (1) Pablo (2) Pablo's staff (3) The Beach
The resort is undergoing rennovation and currently it is unadvisable to book anything at this hotel unless it is (1) Luxury Jr Suite (2) Royal Service (3) The Reserve, otherwise at your own risk. We had to change rooms 3 times over 2 1/2 days before we were given an acceptable room. The first 2 rooms reeked of mold and had mold, were infested with ants, had sliding glass doors which would not open and front doors which would not lock.
We booked with Delta Vacations and that is another story unto itself and Delta will be hearing from me; It cost me $50 contacting Delta Vacations via the communication channels they advised me to use.
The food on the resort is average and the liquor water down. If you want to drink top shelf liquors you will need to pay additional. They do have Stoli Elit and Skyy without charge but you must call it. This is our first all inclusive land vacation so I'm not sure if that is what I should expect food wise. We cruise often and find that today's ship's speciality resturants are very good and so my expectations were as such.
In the end, I have given this resort an Average rating because the beach is beautiful, the staff is friendly--- give great service, and most importantly I have every confidence that with new GM Pablo's outstanding comittment to customer service and leadership that within a short time he can turn this resort around to be a resort that meets ALL of its customers reasonable expectations and dreams, not just a few. Once his staff notified him of all the problems we were experiencing, he and his staff changed what was 2 1/2 days in purgatory into paraíso for our remaining 2 1/2 days.
We were 2 couples traveling together and celebrating special occassions . Our friends review is also on tripadvisor.
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more less
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana