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“Johan”

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Barcelo Bavaro Beach - Adults Only
Ranked #27 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersPlatinum level
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Johan”
Reviewed July 15, 2014

This review is just for the person who helped me the most while on vacation, Johan in guest services. From reservations, to getting around and even the snag with the clothing in the room he was very, very helpful. If it was not for him, my vacation would not have been as good. His expertise, kindness and eagerness to assist me went above and beyond.

Great, great job Johan and thanks again !

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Denson2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review, July 17, 2014
Dear guest,

First of all we would like to thank you for choosing Barceló Bavaro Beach and for the time you spent to share your personal impressions on your stay; reviews like yours are truly inspiring for our dedicated team.

Moreover, we really appreciate your comment about Johan, as you said he is one of the hardest-working employees we have the privilege to work with, and we are proud to have him in our team. It is always motivating for the staff to receive comments like yours, please be sure that we will share with them that they were part of your happiness.

Regards,

Sandy Pfeil
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,379)
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English first
San Juan, Puerto Rico
Level 4 Contributor
21 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 15, 2014

It is a beautiful place. I stayed on July 9 for four nights in the adults’ side, everybody was so helpful and a nice from the beginning. The food quality it was good there are restaurants that are better than others inside both hotels including the Deluxe. The beach is amazing the water so clear, white sand and so many water activities that can be done. We did Kayak (was included as well) the resort have daily activities including shows inside both their theaters. We even watch a match fight and also the Soccer games inside their SportBar (Open 24). There are a few employees that made are stay great from the bellman Emanuel Espejos (Happy guy always remembered our names and was alert to assist us); Evelyn (Rest. Reservation) & Hector (Blue Travel) from Guest Services; are waitress María Altagracia Altagracia (very sweet and pleasant lady); our bartenders Felix & Manuel Gremunt (very friendly & going to the extra mile) from the PoolBar. My only regret was the length of my stay, I wanted to stay longer!!!

Room Tip: "For getaways book in the adults hotel is very relaxing"
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  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Rserran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review, July 23, 2014
Dear guest,

We feel so happy to read that you are considering coming back to our hotel. Thank you for your latest visit.

Your kind review describing all the services in the hotel matches our commitment with our visitors. Our staff will be pleased to receive your comments and we can assure you that your recognition will strengthen their devotion to their biggest passion which is creating invaluable experiences to our guests with our food choices, a wide variety of premium liquors and beverages, outstanding and luxurious facilities, as well as a personalized service provided by the butler and concierge, who can assist you at any time during the day.

Best Regard,

Sandy Pfeil
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverdale, New York
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 14, 2014

I spent 5 days in Barcelo Bavaro Beach Adults Only with my husband and 2 best friends in June 2014. The resort was gorgeous and the staff was exceptional with excellent customer service. We had no issues with any language barriers. The rooms and beds were very comfortable. We had an ocean front room that had a priceless view! The resort had everything that you needed from great pools, activities, day and evening entertainment to great restaurants. We spent time in the Adults only side (great for couples) as well as the Deluxe area side of the resort (great for families). I highly recommend to upgrade to Premium where you are able to get top shelf liquor and are able to eat at both facilities. I recommend the Sports Bar near the casino for lunch and as well as Mexico Lindo and Chez Gourmet (the steak was delicious) for dinner.
Tip: We travelled with $100 in single dollar bills and tipped the bartenders, waiters and waitress
while we were there. They really appreciated it and always remembered you as you entered the restaurant for a table or at the bar when you needed a drink! No negative reviews here
and I will definitely go again!

Room Tip: The hotel is very close to the Punta Cana Airport.
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  • Stayed June 2014, traveled with friends
    • Location
    • Rooms
    • Service
Helpful?
4 Thank IRGNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review, July 17, 2014
Dear guest,

We feel so happy to read that you are considering coming back to our hotel. Thank you for your latest visit.

Your kind review describing all the services in the hotel matches our commitment with our visitors. Our staff will be pleased to receive your comments and we can assure you that your recognition will strengthen their devotion to their biggest passion which is creating invaluable experiences to our guests with our food choices, a wide variety of premium liquors and beverages, outstanding and luxurious facilities, as well as a personalized service provided by the butler and concierge, who can assist you at any time during the day.

Best Regards,

Sandy Pfeil
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 14, 2014

Four of my girlfriends and I stayed here during April vacation. The resort staff was so friendly and helpful. The resort is very well maintained and there is a variety of pools, bars, and of course a beautiful beach. The food at the buffet is standard at an all inclusive but has a very nice variety. The restaurants are excellent but you need to make a reservation early the morning before. I would definitely recommend this resort to any one looking for a relaxing vacation.

  • Stayed April 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
1 Thank LaurenCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review, July 17, 2014
Dear guest,

First of all we would like to thank you for choosing Barceló Bavaro Beach and for the time you spent to share your personal impressions on your stay; reviews like yours are truly inspiring for our dedicated team.

We make every effort to create memories that last a lifetime and to give unforgettable experiences to our guests; this is the reason why we are pleased to see that we reached our goal with you.

Best Regards,

Sandy Pfeil
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2014

I have been extremely impressed with the helpful staff at Barcelo Bavaro Beach! When I first got here, I went to the wrong hotel lobby and many people went out of their way to make sure I was deliviered to the correct spot. Once I made it to the correct hotel, my credit card did not work due to the fact that I had not notified my bank of my trip. The front desk receptionist, Yaritza P. could not have been more helpful. She offered me a few different options of how I could get money or get a hold of my bank and everything worked out perfectly! She could have easily washed her hands of the situation and made me sit in the lobby until my friend arrived tonight, since it was completely my fault that I was having trouble paying. She helped me with a smile the entire time. I would recommend this place to anyone!

  • Stayed July 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Megan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review, July 17, 2014
Dear guest,

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

It is an honor to know that our staff is providing our guests with the natural warm and hospitality that characterize the Dominican people. Please be assured that your nice comments will be forward to our staff. They will be delighted to know that they are making a difference in each guest experience.

Best regards,

Sandy Pfeil
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg, Maryland
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 14, 2014

First things first. The resort is huge. I mean really, really big. I wasn't really aware of how large it was until I started exploring, and then I realized just how large the resort really is. All in all, it was nice. I stayed on the adults-only side, and had a room overlooking the beach with a fantastic view. The beach itself is gorgeous, with white sand and beautiful water. It's really tough to beat the beach because the water and endless white sand combine for a wonderful, relaxed atmosphere. I read a few reviews about seaweed everywhere, which is nonesense. It's the ocean, so you should expect it on some level. That said, the staff did an amazing job of keeping the beach clean on a daily basis. Very nice. The only thing that baffled me was that the swim up bar in the pool was on the other side of the resort, not the adults-only side, which makes no sense.

For much of my trip, I was underwhelmed by the food, but finally found two restaurants that were pretty good. Chez Gourmet and La Barissa. The later opens right to the ocean, so the views are great at night with a terrific breeze. Santa Fe was good, but not great. Personally, I don't understand the mandate for men to wear long pants to dinner. It's the Dominican Republic. In July. Long pants is overkill while on vacation, but those are the rules.

The gym was nice (not great, but certainly useable). All in all, the staff were very nice. Not great at English, but whoever worked in the guest services area always remembered my name and was exceptionally helpful. Check in and check out were a breeze. No problems at all.

I stayed for nine days, so it was a nice break from reality. I prefer a resort that's a little smaller but it's hard to beat the combation of beach, ocean and wonderful weather.

  • Stayed July 2014, traveled solo
    • Value
    • Rooms
    • Service
Helpful?
3 Thank PSSelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review, July 17, 2014
Dear guest,

Thank you for choosing Barceló Bavaro Beach for your holidays and for the time you spent sharing your review with other travelers on Tripadvisor.com.

We do not know how to thank you for this kind of comments. Posts such as yours delight us and gives us confidence to keep working hard to satisfy our customers and improve our service.

Looking forward to welcoming you once again!

Sandy Pfeil
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 14, 2014

My daughter and I just got home from Punta Cana, we stayed 7 nights.The hotel is beautiful but that's about it...the hotel credits are a joke, I read a few comments before I left saying that but I thought they didn't use them right well those comments are true and I am here to tell you they are worthless!!! The food at all the buffets are gross, made us sick every time we eat. And before you wonder we kept eating at them, I will tell you during the day they are the only places you can eat. We tried most of the restaurants but kept going back to the steak house, great food. Chez was the worst place to eat, Italian and the Mexican was just ok. No one told us this so read this carefully NONE of the buffets or restaurants let you take any leftovers with you so eat as much as you can than. We asked for a to go box and they gave us plastic cups. I requested top floor when I paid for my trip at check in I noticed we are on the bottom floor didn't want to start complaining so I just kept quiet, also at check in I asked about the hotel credits I was told to go and talk to guest staff which I did and that is when I was told how they work and knew that very minute it was a huge scam!! After the first night we knew we had to move rooms due to the all the moving furniture at 6am and stomping..went to the front desk got major attitude and was told I had to move from building 1 to building 4...ok building 1 is the best it is next to everything, building 4 is like a different resort..I asked for a closer room and got more attitude and was told take it or stay in our room and deal with it. We left our towel at the beach 1 night by accident next day asked for a new one was told it would cost me $20.00 I was in shock. We planned a day trip to the "Fish Doctor" paid $310.00 for it, day of we got all showered took off all of our jewelry as told went down to the lobby (my daughter and I was so excited) was told the trip was cancelled. It took me 20 minutes to find out why and than 10 minutes more to argue about a refund (which I still haven't received). This is the day I think they planned on stealing our stuff...it just so happened my daughter stayed in the room while I went out to the beach because she was so mad our trip was cancelled not sure if cancelled is even the right word...the guy told us that trip was never available at the time our event planner told us...but he sure took my payment real fast for a trip that was NEVER gonna happen..anyways my daughter was sleeping when all of a sudden she woke up to 2 maids in our room (room was already cleaned that day) shuffling around my daughter got up saw them and they looked at her with shock and said we are here to clean the room...my daughter than said it was already cleaned...they left real fast. My thought is they got wind we would be out for 4 hours, but was never told we didn't go. I loved the staff on the beach very nice, lots of fun, Pool staff (who gets you drinks) hide don't blame it is hot in that sun. I noticed the men bartenders are nicer to the woman, the woman are rude to the woman. Our biggest problem was trying to get someone anyone that spoke English...I was expecting someone in that big resort to be able to understand me...and I think they use that for their own benefit. My final thought...scammed by hotel credits, bad food, if you stay past building 2 no point of staying at that resort, DO NOT bring any jewelry, carry all your cash, don't lose your orange towel. As soon as we landed we got stopped and told we had to get up the next morning for a very important meeting...that meeting that I had to be at, at 830am was for my event planner to try to sell you day trips!! Hotel was clean, pool was awesome, beach breath-taking....

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Lynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this review, July 27, 2014
Dear guest,

We thank you for choosing Barceló Bávaro Beach for your holidays and for sharing your experience with the online community and give us your feedback.

I have read thoroughly your comments because they are very important for us as a responsible and professional hotel chain. On behalf of all our team, we would to extend our most sincere apologies for any difficulties you may have experience during your stay. For us it is very important the experience our guest have about their stay with us.

We hope to give us the opportunity to provide the care and quality you deserve at a future visit.

We remain at your entire disposition for any assistance you might need before your visit.

As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Warm regards,

Sandy Pfeil
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Bavaro Beach - Adults Only

Property: Barcelo Bavaro Beach - Adults Only
Address: Carretera Bavaro Km. 1, Punta Cana 23301, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Casino Hotel in Punta Cana
#23 Top resorts Hotel in Punta Cana
#24 Spa Hotel in Punta Cana
#25 On the Beach Hotel in Punta Cana
#25 Romantic Hotel in Punta Cana
#27 Luxury Hotel in Punta Cana
#30 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Barcelo Bavaro Beach - Adults Only 4*
Number of rooms: 589
Official Description (provided by the hotel):
The Barcelo Bavaro Beach - Adults Only*****hotel is located on one of the 10 best beaches in the world, in the Punta Cana area of the Dominican Republic. This dreamy hotel has reinvented itself after a complete renovation to become an exclusive hotel for adults only. The hotel offers first class rooms 80% of which are located right on the beachfront. This makes it the most perfect place for a romantic getaway. Enjoy the exquisite range of cuisine on offer at the hotel through the Barcelo All Inclusive Programme with its Caribbean Buffet, Chez Gourmet and La Brisa restaurants; 9 a-la-carte restaurant options: Chez Gourmet (international), La Brisa (Mediterranean), El Coral (fish and seafood), Santa Fe (meat), La Dolce Vita (Italian), Mexico Lindo (Mexican), La Fuente (Spanish), Kyoto (Japanese) and La Comedie (Gourmet - additional charge except for Club Premium guests). Visit the facilities where you can find different options to fill your days: football pitch, tennis court, swimming pool, golf course, water sports, wellness centre, theatre and casino. This exclusive resort set on a virgin beach welcomes you with a cocktail, spoils you with drinks by the pool and offers you a 45 minute hydrothermal circuit, per person once during your stay. There are also 2 massage beds in the pool area (at an additional charge). Staying at this hotel also grants guests access to the facilities of the Barcelo Bavaro Palace Deluxe, a hotel which shares some of its services and facilities. This hotel is one of the very few in the country that boasts the international BLUE FLAG for compliance with the standards required by the non-profit non-governmental organisation the Foundation for Environmental Education (FEE). Come and rediscover the marvels the Barcelo Bavaro Beach - Adults Only***** hotel has to offer! ... more   less 
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Also Known As:
Barcelo Bavaro Beach Hotel
Barcelo Bavaro Punta Cana
Barcelo Bavaro Beach Punta Cana
Bavaro Beach Hotel
Bavaro Beach Resort
Barcelo Punta Cana Resort
Barcelo Bavaro Beach Resort Punta Cana

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