My husband and I stayed in the hotel week of January 11th. I have booked this particular hotel for only adult restriction which was 99% followed except on the beach where three times not far from me family with small and nosy kid(s) have settled ( I am not referring to kids playing in the ocean). Not sure why no one form hotel personnel have taken any action.....While I was not bothered by the noise, I was bothered by the the principle behind it. Adults only means adults only.
Hotel and staff is nice. Beach is well taking care of and not over crowded in Ambar. A very pleasant place to be and enjoy sunshine. Pool large enough so you never feel cramped. Beach/pool restaurant was our daily place for a lunch. Again, perfect experience each and very time.
Public washrooms in the resort ( lobby, pool, beach, gym) show signs of well maintenance , clean and smell good ( they are burning incense throughout the day).
Gym in Ambar and main Grand Bahia hotel lobby is a joke. Too small, very little ( almost none) equipment and absolutely too many people wishing to excessive however not able to find space or machine. Within 7 days stay I have 4 times visited both gyms between 6 and 8pm. Three times I managed to stay for 35-40 minutes and last time I have walked away due to lack of room. Hotel lobby very inviting, specious, coffee and pastry served everyday and easy to find a table and chair at any time of the day or evening.
Food was good and restaurant staff nice and professional with the exception of one young waiter in Don Pablo who seem to have an chip on his shoulder. Highly recommend a la crate restaurants in Ambar. We went once to Garden Grill for steak however food and level of service not comparable to Ambar restaurants.
Now the negative:
Overall our stay was perfect....only if wouldn't be for our last day.
Our transport to the airport was not until 6.30 pm hence I have asked lobby clerk if after checking out at noon we can keep the beach towels till our departure at 6pm. Very helpfull clerk Joahana had no issue whatsoever. Much appreciated service and assistance.
Morning of our last day we went to the pool to enjoy some sunshine for hour before breakfast. Upon our return at 11 am while book and tee-shirt still left on our lounge chairs, both beach towels were missing. We have asked beach towel attendant for replacement however instead have been directed to the lobby to seek assistance from customer care representative.
After waiting 25 minutes for one of the reps and having the opportunity to explain our dilemma, supervisor was called to tell us that since we "lost our towels" the hotel can only provide replacement after we pay. We had to correct her ( the supervisor) several times that towels were not lost but stolen. We have also offer hotel staff to inspect our already packed luggages for the missing towels..........since we have been kind of accused of theft.
My husband being professionally employed in customer service industry was really taken back by the way the supervisor lady handled herself, her attitude and verbiage she used. After much unpleasant, highly lengthy & unnecessary conversation she called her manager and we have been told to go back to the pool towel attendant and pick up two towels. What is most puzzling for me to understand is that hotel management does excellent job in making sure all guests receive superior service and such setback over a matter of two used towels. Why???
- Official Description (provided by the hotel):
- Facilities and services 2 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (additional charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more less
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- Also Known As:
- Gran Bahia Principe Ambar Hotel Punta Cana