Returned yesterday after staying three weeks at The Ambar. Got off to a bad start as we had paid for a taxi transfer but no taxi when we arrived at the airport so ended up waiting till all coaches had left and HotelBeds put us in one of their transports which ended up with us arriving at the same time as the coach! After registration we ended up going to our room where guess what - the keys didn't work! Ambar you really do need to get this sorted. Finally we were let in by one of the staff and had to go to reception for them to reprogram the key. The room was really large, terrific comfortable bed, very large bathroom with a Jacuzzi bath. However the jets didn't work properly and had to put soap under plug to get it to drain. The shower head could have done with being stripped and cleaned but the shower stall was clean and the water was always hot no matter how many guests left the pool to get ready for the evening.
The pool is brilliant, the staff always worked very hard and had a smile on their face. One in particular seemed to have two jobs, working as a bartender and a cleaner. Bianca and Marlene were great. Thanks to you all. The towel game was played big time and the Manager and Security did take the towels off one day (a practise which I totally agree with) but the next day they not only removed the towels but also our personal belongings when we went for breakfast.
After complaining to Guest Services and our Thompson Rep they apologised and very kindly allowed us to stay in our room f.o.c. on checkout day. Perhaps Ambar Management need to think about a new set of rules (and maybe a pool boy) and have a policy if the beds only have a towel on this could be removed after two hours. You definitely need more umbrella/palomas by the pool though.
The lobby is very warm of an evening and the girls are really pushed - I wouldn't want to try to carry one of their trays in both hands let alone shoulder high with one! Murphy and William were great at the bar as well.
The restaurants were in the main disappointing except for the Don Pablo (although the second time we went was on a Saturday and the service was not as good) and the Japanese. With the Bella Italia we ended up with the hot starter and main meal being brought out together and the El Olivio they brought the main course out within two minutes of the starter and looked surprised when I told them to take it back to the kitchen. Felt as though we were being rushed to clear the table even though it was half empty.
Met some terrific people of various nationalities and had some great times but I'm sorry Ambar don't think we will be back.
- Official Description (provided by the hotel):
- Facilities and services 2 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (free) and in rooms (free) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (free) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more less
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- Also Known As:
- Gran Bahia Principe Ambar Hotel Punta Cana