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“Impeccable service - recommend unreservedly”

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Luxury Bahia Principe Ambar Blue Don Pablo Collection
Ranked #48 of 111 Hotels in Punta Cana
Certificate of Excellence
Preston, United Kingdom
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Impeccable service - recommend unreservedly”
Reviewed September 1, 2013

First off: this hotel is superb: the rooms, the food, the service...the whole package.
ROOMS - are all suites. Our bathroom was large with a spa bath and a good selection of toiletries (including shaving and dental kits) that were replenished regularly. The shower wasn't exactly a power shower but was perfectly acceptable. Robes and slippers provided. Plenty of hanging space with hangers. A coffee machine with fresh coffee pouches; again, replenished daily. Mini bar was hit and miss but you only needed to ask once and it was done. You're given two keys so that the air con can be left on when you're out.
BARS - the lobby bar is lovely with the cocktail of the day served on an elaborate display and always with a smile. Premium spirits are part of the all-inclusive package: Tanqueray & Bombay Sapphire gin etc, which is unusual. Hors D'Oevres are served at mid-afternoon and a very civilised pot of tea can be had. It gets busy in the evening but the service was not affected at all. The waitresses are very attentive so don't expect to sit with an empty glass for long. They appreciate the odd dollar tip.
Beach Bar - this serves most drinks but the cocktails are great - ice cold and served either with or without rum.
RESTAURANTS - We had breakfast each morning in the Palmyra (main) restaurant and went for evening buffet meals on some evenings. The food was excellent: fresh and plentiful. The service was outstanding, which is a feature of this hotel. Tuesday evening - gala dinner is certainly worth going to - lobster and any other seafood you can imagine.
A la carte restaurants can be booked as many times as you wish. We managed to book all the days and times we wanted, with a bit of forward planning. Don't leave it until the day you want to go. You can also book for the Bavaro Hotel restaurants but bear in mind that it is a 4* hotel and not a 5*; also, there will be those small noisy things (children)! Don Pablo (French) is by far, the best Ambar a la carte. We ate there four times and every time was a delight. We had: fois gras, lobster, chateaubriand and their tasting menu one night. Definitely wort a visit.
El Olivo (mediterranean) was very good. We visited twice abd enjoyed both our meals.
Portofino I was a little disappointed with, only because I was looking forward to pizza and it wasn't the best. My husband had ravioli, which he says was tasty. The staff didn't come across as friendly as the other two restaurants.
Lunch was usually taken at the snack bar, which had a great selection. The snack bar isn't air conditioned though, so the food isn't always chilled. Lots of salads, pizza, pasta, chicken, burgers, anti pasti, cheese... you name it! The cocktails on the centre drinks station in here can be potent, especially at lunchtime...beware!
We didn't visit the Spa; it was very expensive, and so cannot comment.
The weather was glorious mostly, with a couple of overcast days. It rains quite often but very quickly clears. The rain is something to behold!
A couple of tips: don't bother to get Dominican Pesos as you won't be able to change them at home anyway. The shops take US dollars and you won't be finding yourself with a bill at the end of your hotel stay anyway!
Order small denomination dollars - singles, before you leave. These are handy for tips, especially when you first arrive and the bell boy takes your cases to your room (this always catches me out!)
The staff appreciate the effort if you try a few Spanish words so it is worth practising a few. They work so hard and nothing is too much trouble.
We travelled with Thomson and booked three excursions with them: Outback Safai (recommended), Reef Explorer (not great value for money) and Caribbean Cruise (recommended).
All in all, this is a little corner of paradise and one that we would willingly visit again...but only if we could stay at the Ambar!

Room Tip: Corner rooms are more spacious, allegedly. Ours wasn't a corner room but was large enough.
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  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
10 Thank Carrolls_Lancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, September 2, 2013
Dear Guest,

Thank you for posting a review of your recent stay in Luxury Bahia Principe Ambar Don Pablo Collection and for highlighting our impeccable service and impressions of our gastronomic offer.

It will be an honor to host you once again in this little corner of paradise.

Bahia Principe Hotels & Resorts, all-inclusive hotels in the Dominican Republic.

Sincerely,


Karen Mantilla
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Hamilton, Canada
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 1, 2013

We stayed in in April 2013 to celebrate a birthday and are going back in 2 weeks to celebrate our anniversary. A great resort overall, the only complaint was the service at the pool bar, it took forever to get a drink, there weren't enough bartenders. Also a few of the a la carte restaurants, the service was great when you first got to the table then at some it seems we were forgotten about.
The buffet was good, lots to choose from. Very nice room and staff was helpful. The lobby closes a little too early but I guess there are other places in the resort you can go.
Overall we love the "adults only" although it should almost be 'couples only'. Makes for a nice quiet relaxing vacation.
See you in 2 weeks Ambar

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Meandmyguy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, September 2, 2013
Dear Client,

We are happy to read that during your last visit to our Luxury Bahia Principe Ambar Don Pablo Collection you had a great vacation and loved our adults’ only all-inclusive program.

Please feel free to contact us directly for whatever questions or help you may need in order to prepare all the details for your anniversary celebration.

Enjoy an all-inclusive holiday as a couple with Bahia Principe Hotels & Resorts.

Cordial greetings,


Karen Mantilla
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosemere,Quebec
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 1, 2013

This was our fifth time! Each time it gets better and better! The staff is just amazing. Everyone works so hard. We were very impressed with the gentleman who does the poolside entertainment. Not only is he exercising, joking, laughing, singing and dancing with you by the pool in the afternoon, he's also in the lobby in the evenings encouraging people to participate in various activities. The food and service was great. The a la cart resaurant Don Paublo was amazing. The chateaubriand was mouth watering! The house wine was good too. Many glasses of tinto and rosado were enjoyed. Who could ask for more when all you have to do is eat and drink, enjoy the sun, the beach and pool and relax!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
7 Thank Tony-LyndaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, September 2, 2013
Dear Tony and Lynda,

It is extraordinary to hear from a repeater guest that our Luxury Bahia Principe Ambar Don Pablo Collection it’s getting better and better.

Last but not least, we thank you for your fantastic comments and we look forward to welcome you for the 6th time to Bahia Principe Hotels & Resorts, your best hotel in Punta Cana!

Warmest regards,


Karen Mantilla
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 31, 2013

We stayed at the Gran Bahia Ambar in Punta Cana. It was our third trip, and we found the service to be excellent, especially our bartenders at the swim-up bar. If you are there, look for Elvis "the King", Marcos, and Quintino. We made friends with them and they treated us like royalty. We were there from August 22-29th.

Room Tip: For a good pool view, 60305 to 60312 or 60205 to 60212.
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  • Stayed August 2013, traveled with family
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Helpful?
3 Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, September 2, 2013
Dear Sarah,

It is great to hear that our service was excellent, especially from our bartenders, who treated you like royalty.

Thank you for your comments and we are looking forward to welcome you once again in Luxury Bahia Principe Ambar Don Pablo Collection.

Bahia Principe Hotels & Resorts, a 5 star experience in the Dominican Republic.

Yours sincerely,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
2 reviews
Reviewed August 30, 2013

This was our third time at this resort, and for the third time in a row it was an amazing experience. All in all this place is a must see, the food is good, the resort is beautiful but the staff is truly what makes this experience the best one possible. Extremely friendly staff makes this resort so much more enjoyable. ALWAYS smiling, always joking around and just amazing people. We would recommend this hotel to anyone. Finally ... ELVIS IS THE KING!!!

Room Tip: Corner suites on the third floor closest to the beach is definitely where you get the best view!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becca P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, September 1, 2013
Dear Becca,

Our team members, who play a key role in each vacation experience, with messages like yours will be motivate even more to provide unforgettable stays.

Looking forward to welcome you for 4th time in Bahia Principe Hotels & Resorts, your best hotel in Punta Cana!

Yours sincerely,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 30, 2013

NOT SO GOOD First, the reception was ok. We arrive at the hotel around 12h30 and we're told that the checking was at 3:00pm, so we should go eat at the buffet and come back to see if our room was ready after lunch. I had to go 3 times btw 1h30 and 3h00...by then I was getting flustered because all the people in the same bus as us were already giving their room. After the third attempt, they finally decide to call housekeeping to realize that our room has been ready for awhile.

As for the room, it had a musty odor when we came in and the AC was off. So it was hot and humid in there. You need your room key to make it work. So a piece of advise, if you want a cool room, leave one key in there while you're out. The room and bathroom were big and clean still. As for the towels in our room, that's another story. Some of them were stained and had a funky odor.

The Mexican restaurant Sant Fe was not even close to hit the mark for me, neither was the Italian restaurant. The food was blend and didn't taste like anyting.

THE GOOD The buffet was very good and exceptional on some nights. The best night for me was the Gala Night! Also, the restaurant were they served the buffet as AC, unlike some other resorts. Also, the beach is spectacular and you don't need to get up at the crack of dawn to have a nice spot. There's plenty of space for everybody!

The French restaurant was the excellent! The ``Banane Flambé`` is the best I every had in my life!

THE NOT SO GOOD It is suppose to be an all adult resort. There's alot of very young ppl barely of drinking age! You can probably imagine what happens when there's young ppl and free drinks ? Alot of noises!

  • Stayed August 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oshantia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, September 1, 2013
Dear Guest,

We would like to highlight that our main interest is to assure our guests’ satisfaction and we would like to inform you that your observations have been treated with great interest.

We hope you will be willing to give us the opportunity to welcome you once again in any of our hotels.

Kind greetings,


Karen Mantilla
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 30, 2013

We stayed here for 5 nights in August. The Resort is Huge, its more like a very large resort with an Adults Only section instead of an Adults Only resort... You WILL see children, maybe not necessarily in the Ambar section but if you ever want to go to the Steakhouse or the Japanese Restaurant or the Sports Bar, Casino, Night Club or Theater then you WILL be around children. Most of the facilities are shared. The rooms are Very very nice with nice bathrooms (separate shower, closed off toilet and Jacuzzi tub), none of the rooms are beachfront so the building number doesn't make that much of a difference, we were in 62 which is close to the lobby and it worked well for us.Expect to spend the first half of your day there attending sales presentations, which was a Huge pain, they dont tell you in advance of course that they are trying to sell you timeshares (RCI) until you are an hour into listening to what was supposed to be a 30 min tour of their new resort. Bring plenty of $1 bills, the service wasn't that good at first but got ALOT better later in the week after the word got out that we were good tippers. There is definitely a language barrier, if you ask for anything outside of a Mimosa, Rum or Presidente in english good luck with that. I asked for melted butter during the Seafood Gala and No one knew what I was talking about. Our favorite restaurants were the Japanese and the Garden Grill, I thought the lasagna at Portofino was pretty good too but my husband didnt like what he ordered. We must have ordered the wrong thing at Don Pablos because we didnt like it much, the buffets were a hit or miss, just average to us. Send an email to make your reservations a week in advance! Same breakfast every single day, omelets were good though and so was the fried chicken (I know weird for breakfast but good).The best meal we had while we were there was a Thai Buffet lunch on the beach during the sailing adventure excursion we took (Excellent excursion by the way, my husband lost his ring during water basketball though so watch out for that). Overall if you are going for the culinary experience, don't go here, go to a Couples, Sandals or Secrets resorts for that but if you are going for some Strong top shelf drinks, beach fun and Clean relaxing rooms this is a good place. The Bavaro Beaches are BEAUTIFUL... a Dream. We will come back to Punta Cana one day after we learn Spanish but next time I will probably find another resort on Bavaro, we had a great time but I think once here is enough for me

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Freetoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, September 1, 2013
Dear Client,

All feedback from our guests is valued to ensure that we maintain and deliver the level of service expected from us. We are pleased to learn that you had a great time.

We would like to cater you once again to experience the hospitality of our people, the quality of our services and facilities.

Bahia Principe Hotels & Resorts, all-inclusive hotels in the Dominican Republic.

Kindest regards,


Karen Mantilla
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Ambar Blue Don Pablo Collection

Property: Luxury Bahia Principe Ambar Blue Don Pablo Collection
Address: Carretera Arena Gorda - Macao, Punta Cana, Dominican Republic (Formerly Luxury Bahia Principe Ambar Don Pablo Collection)
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Punta Cana
#12 Romantic Hotel in Punta Cana
#29 Casino Hotel in Punta Cana
#41 Top resorts Hotel in Punta Cana
#44 Luxury Hotel in Punta Cana
#44 On the Beach Hotel in Punta Cana
#44 Spa Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Ambar Blue Don Pablo Collection 4*
Number of rooms: 528
Official Description (provided by the hotel):
Facilities and services 2 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (additional charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Ambar Hotel Punta Cana

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