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“High Expectations, big desillusion”

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Luxury Bahia Principe Ambar Blue Don Pablo Collection
Ranked #49 of 112 Hotels in Punta Cana
Certificate of Excellence
Reviewed April 3, 2013

We stayed at the Gran Bahia Principe AMBAR hotel from March 18 up to March 30, 2013.
THE RESORT
The entire resort is huge as it contains several hotels (Bavaro, Esmeralda and Ambar).
The Ambar part of the resort is clearly the most quiet as it is adults only. Through the entire resort is a network of little shuttle trains, as you have the possibility to have dinner in any of the resort’s restaurants. Walking around can be really nice too and it is the best way to enjoy the scenery.
The hotel premises were very nice. Colonial style, spacious and light buildings, clean and classically decorated, luscious gardens in pristine condition. The cleanliness of it all deserves to be called 5 star.
THE BEACH
In the Ambar part of the beach where we stayed, everything was quite clean however, I did find some glass and plastic pieces of cups buried in the sand on several occasions. Service at the beach is OK, the chairs are a nightmare. The canvas is pulled so tight over the chair they always flip open and trying to lie on your stomach certainly takes some practice and flexibility. Towel service is pretty lousy. On 3 occasions there were no clean towels available and we had to wait until the next day.
THE POOL
Chairs at the pool are way better than the beach ones. Although there is a no-reservation policy according to the hotel flyers put on every sunbed, at 7 (seven yes indeed) in the morning almost all sunbeds under the parasols are “taken” by people who leave their towels or books or clothes, even though they only appear 3 hours later….there seems to be no follow-up by the hotel staff or management, so people just keep on doing this. The poolside gets crowded and is pretty noisy. For peace and quiet better go to the beach.
THE SPA
We went to the Spa on 4 different occasions and had a Facial, Caribbean massage, Lymphatic Draining massage and a Pedicure. The girls at the reception counter spoke English, but the girls providing the services did not. Treatments were ok.
THE ROOMS
Rooms are spacious and clean, even though they lack a bit of contemporary style, but they are acceptable. We changed rooms after our first day, as we asked for a room with a king size bed and this was not available upon arrival. We spent quite some time running around, talking to several people before we were moved to another room. Largest rooms are the corner rooms that have a slightly larger balcony. We stayed in building 66 and onwards in building 63, which was close to the lobby and at an acceptable distance of the pool and beach. (5 minutes)
The walls in the bedroom and the communicating door are hardly isolated as you can easily hear anything happening next door. The echo when people are talking outside in the hallway is also clearly audible in the room. All this can be quite unpleasant....especially at 3 in the morning...use earplugs if you are a light sleeper.
RECEPTION AND CHECK IN
Staff at the reception were not very customer friendly, even mildly arrogant, maybe the fact that we only speak basic Spanish was held against us. We do speak French, English, German and Dutch. So no gold stars for the reception crew, apart from an apprentice called Pia who was helpful and charming. Check-in time was acceptable as was check out.
THE RESTAURANTS
A general procedure at arrival is to make the reservations at all the restaurants you wish to visit during your stay, via the client service department. We did this and had no problems with the times we wanted as we are used to having dinner late (8.30 – 9.30).
The Palmyra buffet, where we took our breakfast at the Ambar hotel , was offering a great diversity of hot and cold dishes even though the warm food was often cold or tepid. Food 7/10, Staff 7/10
The Las Olas snack bar next to the pool offered on occasion good service and on other days pretty lousy service. At one point we had to take our own used plates to the counter because even though waiters pass your table 5 times, they clearly had their eyes on other things.
In the restaurants, we encountered recurring issues : food served cold or only tepid, staff taking an order and completely forgetting about your further existence, serving dishes in the wrong order….overall quality of food and staff not very high.
The Don Pablo restaurant , we were told is the Gourmet restaurant of the resort and we were expecting a lot of this restaurant as were are real foodies. Unfortunately, this restaurant soon turned out to be a huge disappointment. Not only did we have to wait an eternity between different courses, but the food was cold. On two occasions I had the lobster and it still had the intestinal canal in it. On another occasion we took the chateaubriand and the vegetables served with the meat were stone cold. In my tuna tartar I found a fly and reported this to the waiter, who didn’t seem impressed at the least…he told me he was going to inform the chef and that is pretty much where it ended….one night I didn't have the small plate for my bread, so when the bread man came over to our table, he noticed the missing plate and made a U-turn to never return....my husband wasn't entitled to any bread either...We witnessed staff getting into a quarrel as well…all too silly for further comment...very professional indeed… Food 3/10, staff 3/10
At other tables people were sending their food back, at one point a guy called over a waiter and told him to stick his fingers in his coffee as that was cold too….we initially had 4 bookings, but after 3 lousy experiences where always something seem to go wrong, I was so fed up, we just had dinner at the buffet instead.
We tried the Takar (Chinese) restaurant where we had twice the experience of staff not understanding what we were saying, nor in French neither in English. They do nod and say YES when you address them, but clearly are completely clueless. Food 7/10, staff 5/10
The Japanese restaurant , Maiko, was quite good and so was the service. Maybe we just got lucky because we had a waiter speaking English and French ! Only negative point was the noise at the restaurant. Food 9/10, Staff 9/10
The Italian restaurant Portofino was of good quality, staff not very welcoming nor motivated. Some food at the buffet was cold even though it was supposed to be served hot. Food 7/10, staff 6/10
The Italian restaurant El olivo, same story. They managed to serve the chicken ala Diavola, (on the menu it says black olives, fresh tomatoes and garlic sauce) with a port sauce. ???? When asking for the difference I could have used sign language or spoken Chinese, but none of the waiters had a clue what I was talking about…..the story becomes boring as I seem to have to tell it over and over again. Food 7/10, staff 5/10
At the Italian restaurant Bella Italia, staff was very welcoming and the food was good. Food 8/10, Staff 8/10.
Only issue is that staff changes from one restaurant to another, so there is no consistency at all. The service can turn out to be OK or a complete disaster….
Our overall experience had too many negatives in the sense that at a 5 star hotel you have certain expectations as far as service and food quality are concerned and in the case of the Ambar hotel at staff level there is a serious structural problem that is not being acknowledged by management, as you see the managers walking around without making the slightest remarks. The staff are clearly in dire need of proper training, they were not professional at all and definitely not competent enough to work at a 5 star hotel.
The overall food quality can be found in any European 3 star hotel and is also in desperate need of improvement before it can be called 5 star quality.
We enjoyed ourselves because the weather was nice and we really did our best to take all the mishaps in our stride, however we will never go back to this hotel nor would we recommend it to anyone else as it is simply not worth the price compared to what you get in the end.

Room Tip: corner rooms are larger with bigger terraces rooms are badly isolated noise wise so bring ear plug...
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  • Stayed: March 2013, traveled as a couple
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5  Thank poelcoen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded April 4, 2013

Dear Guest,

We appreciate that you take the time to send us your comments regarding your experience during your last stay with us.

We apologize for the impression you could perceive from our staff members. Please allow us to inform you that we continuously work with our Human Resources and Quality departments to reinforce the training of our personnel. We strongly believe that our guest’s satisfaction depends of their daily performance.

Concerning your point of view about the food in our resort, we must say that the level of satisfaction obtained concerning the quality and variety of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires.

We sincerely appreciate all feedback which gives us an opportunity to assess and evaluate our performance.

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,350 - 5,356 of 10,423 reviews

Reviewed April 3, 2013

Stayed at the Ambar for 11 nights in March 2013 with my partner.
Good points; very clean resort. Rooms spacious and cleaned daily. Staff very friendly, but found the pool towel man to be miserable and unhelpful.
Bad points; This resort is huge!! It took us days to work out where everything is, and even longer to work out the bus routes round it, i.e the blue line, green line, red line!! We felt that the resort had to many people for the bars and restaurants to cope with. Everyday you end up queing at the lobby bar, the pool bar, the buffet restaurant, the toilets, especially the pool toilets, there are only two ladies, yet hundreds of beds round the pool. I also found continued problems with toilets all over the resort, including our room!!, being blocked and unusable.Trying to get clean pool towels each day was a problem too, considering this is a 5 star resort, the miserable towel man would send you away saying got none, come back tomorrow!! Beds at the pool.....awful... you need to get out there by 6.45am to get two and a brolly. Al a cartes are mainly buffet service.

Would i go back to the Ambar......Never!!!

  • Stayed: March 2013, traveled as a couple
    • Value
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2  Thank kimnlau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded April 4, 2013

Dear Kim,

Thank you for taking the time to let us know about your experience at our Hotel. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction.

Please feel assured that your observations have been taken into great consideration and your comments have been share with the managers involved to analyze the points you mentioned. We would like to have the opportunity to provide you a memorable vacation experience on a second opportunity.

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2013

This was our first time in the Dominican Republic and it won't be our last! The beaches are beautiful! The weather was excellent! 80's all week! This resort is very nice, but not a 5*! You need to be sure to make your reservations for the specialty restaurants early on in the week or actually before you arrive, especially the steak restaurant! We enjoyed the buffet more than the speciality restaurants, they just were not anything special! The buffet served something new every night, especially lobster night! Yummy! There are bars on the beach and servers walking around! You can easily get a drink! If you want something special they are more than willing to mix it up for you! The staff, for the most part, is very friendly! The beds are extremely hard, but you get used to them by the end of your stay, unless, of course, you like sleeping on a hard mattress! If you are a fitness nut, the fitness center "SUCKS"!!!! It is old and down in the dungeon! Get your exercise on the beach playing volley ball or in the pool! In closing, we really enjoyed our trip, especially with friends and family! We will go back to the Dominican, but not this particular resort!

  • Stayed: March 2013, traveled as a couple
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2  Thank 2BFIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded April 3, 2013

Dear Guest,

We would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.

Your observations regarding the fitness center have been share with the General Manager of our Resort and we will give the proper attention.

Sincerely,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

We just got back from our first visit and hopefully not the last to the Ambar. We loved the fact that it was so close to the beach and so quiet at night. There were shows every night at the theatre if you were interested. We seen the Michael Jackson show. They are actually better than MJ ever was. To see the theatre
shows you have to trolley up to the Bavaro/Esmeralda . We considered the Ambar to be like the suburbs of the complex. We liked that because when it was time for bed , you didn't hear distant beats of music, or crowds.
The Ambar section closed down the lobby bar at 11 pm. Some nights we wished it was open later. It's a great spot to mingle. Mornings at the lobby was also a delight. Each morning we would take our iPads down and sip coffee from the coffee/tea bar before breakfast. So relaxing. The staff were amazing. We loved Miguel the man who makes omlets everyday for everyone. He is so happy. A joy to be around. Marco, guy at the pool, bingo guy is amazing. He is part of the entertainment at night as well, hosting the karaoke. He gets everyone involved simply to have a good time. His side kick Yanette? Is totally the same. They are a great couple to get the place hopping.....all the crew was great. Santa , bar waitress is a saint. What a gal. These people see so many people each day but she remembered what we drank! Ambar would be very smart to keep ALL their staff, right to the cleaning staff, and use them as a model for what to look for in new hires.
We went over to the Esmeralda and were disappointed to see how understaffed the bar was. So many people to serve and the staff were stressed and not very pleasant. Can't say I blame them. I felt with being an all inclusive, the management, owners of the Esmeralda don't really care If their staff is over worked or that the customers are waiting. Less liquor consumption. means less $$$.
We ate at the Mexican, Garden Grill, Japanese, and he BBQ a la carts. My favourite was the Mexican. I heard great things about the steak at the Garden Grill , but I felt the steak cooked at the Mexican and the Buffett was better. At the Buffett you should try the stone bass. Amazing. Cooked to perfection.
We stayed at the 62 villa section. Worked out perfect. Close to everything.
I love the resort and would recommend it.
The only thing we didn't like was the bait call from front desk claiming we won a prize and are entered to win a grand prize for a free trip to Punta Cana. It's a registration process to timeshares. They cart you to a crowded, hot room to try to hook you to a timeshare. You stay there over and hour and they give you a pass to a massage or golf package to leave you with a good "feeling" about the "meeting". We signed up reluctantly, but fled quickly once we seen the people crowded in a room that looked uncomfortable. Somewhat resembled a chicken coop. Not interested.....I vacation to relax, not to get swindled......we get enough of that at home.
To end my review, we absolutely love the Dominican spirit of its people. We hope it never caters to us so much that they lose who they are. They are such a joy to spend time with.

Room Tip: We stayed in villa 62. Close to everything. Very quiet at night. Great sleeps.
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  • Stayed: March 2013, traveled as a couple
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9  Thank cccooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded April 3, 2013

Dear Guest,

Thank you for taking the time to post a review of your recent stay at our hotel, which we will take in the highest consideration. We sincerely appreciate all feedback.

It will be a pleasure to cater you once again to experience the Dominican spirit of its people, the quality of our services and facilities.

Warm greetings,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

We've stayed at Bahia Principe twice. In April '09 and '10 with both times being at the Ambar Section. We went on the recommendation of my parents who have stayed there a few times. We went with two other couples both times.

Positive:
-The place is beautiful and huge! Be prepared to walk...but you'll enjoy the beauty of the grounds. Everything was clean and well maintained. Vegetation was nice and the wildlife at night is great.

- The shows are pretty good. Not great..but entertaining. Nice to have a few drinks and watch.

- Nightlife is fun. We hit the club after drinking all day and had a blast. There is a karaoke bar infested with Europeans and Canadians (they can't sing) but it's fun to watch them. They are good people.

- Food is pretty good. Better than average. The main dining hall has lots of choices and we ate at the habachi, mexican, mediterranean, and italian restaurants. All were decent.

- Beach: Beautiful. I've been all over the caribbean and I hate getting to these places and climbing over coral reefs to get to the water. Sand was clean and they actually let you swim out quite a bit. Lifeguards started in'10 and it was a new site.

Areas to Work on:
- IF you stay at Ambar, good luck getting into any restaurants. They keep forcing you to the Mediterranean and telling you that the other places are booked. We had to fight like hell to get into the other places.

- We had one security issue. My wife had $100 in two fifty dollar bills tucked into a section of her wallet which was in the safe. We entered a four digit code on the safe but on our third night, the money was missing. My wife was planning on bringing it to the casino that night. There is no need for money at this place so she wasn't carrying around cash. When we reported the loss, we weren't treated very well. We were told that we lost the money from the front desk. When we persisted, they finally sent a security guard to go to the room with us. While we were walking, we heard him mention "loco Americano"....I haven't studied Spanish in a long time, but I figured they were talking about us. In the room, the security guard told us it was impossible to open. When I asked him what would happen if we locked the safe and then checked out...he told us the safe would be locked forever. I don't buy that. I'm sure someone has a master key and we definitely lost cash here. Upsetting after a great trip.

Bottom line, the place is not five star but we really enjoyed ourselves. We are looking to going back in April of 2014 with a baby and family. We learned not to bring cash!

Room Tip: You have to choose to be closer to beach or nightlife...but it's a nice walk so you can't ma...
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  • Stayed: May 2012, traveled as a couple
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5  Thank Hermart10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded April 4, 2013

Dear Guest,

All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. We would like to extend our most sincere apologies for any inconveniences you may have experienced.

We are glad to find out that there were some aspects you find worth to mention, especially our beautiful premises, fun nightlife, good food, and beautiful beach.

We would like to cater you once again to Punta Cana to experience the hospitality of our people, the quality of our services and facilities.

Kindest regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

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Reviewed April 2, 2013

We arrived at the Ambar March 25th - March 31st and we felt happy to be back! Our room/building was not what we had requested but the following day we were moved to an outstanding corner room at Bldg. 60. Alex and Jorge were both instrumental in making this happen. Yeyson and Emmanuel always stopped to chat with us and spend a moment to make sure we were happy and taken care of. We made quick friends with Bianca at the pool area and she could not have been more attentive. We were extremely surprised to find that some of the staff including Juan in the Don Pablo, Jorge and Enerolisa in the lobby bar area remembered us from our 2011 stay. That was such a nice feeling and made us feel very even more welcome. Hats off to Wilson and Johnathan who were wait staff in the breakfast/lunch dining area by the pool and the dinner buffet area. We also had such a delightful time with Packy in the dinner buffet area. So sweet and so pleasant. Also I would like to compliment the security staff who were professional and on the job! We did see them in "action" once or twice as some vacationers struggle to maintain themselves! We did unfortunately witness a medical emergency and I must share that the staff was outstanding in their efforts. Management at the Ambar is doing there very best and that is evident by the happy employees and their excellent customer service skills. We definately will recommend the Ambar to anyone who asks! The food is always good and plentiful and there are so may options! Just a beautiful place to visit!

Room Tip: Buildings 60, 64 and 67 the best and we liked being on the 2nd floor this stay and we loved the corn...
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  • Stayed: March 2013, traveled as a couple
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5  Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded April 3, 2013

Dear Guest,

We are proud to hear that you had an excellent stay due to the friendliness of our staff members. Please be assured that is an honor to forward such nice comments to Alex, Jorge, Yeyson, Emmanuel, Bianca, Juan, Enerolisa, Wilson,Johnathan, and Packy.

Looking forward to welcoming you for a 3rd visit!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

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Reviewed April 2, 2013

The staff was very helpful!
The landscaping is wonderful!
The rooms are refreshing as clean.
The ocean views are spectacular!
The bar serves quality liquor.
This is my 2nd time at the Ambar and I will definitely come back the next time I visit the DR.

  • Stayed: March 2013
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Thank Manipulators44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded April 4, 2013

Dear Guest,

Thank you for your recent review on TripAdvisor and for mentioning our friendly staff, wonderful landscaping, clean rooms, spectacular ocean view, and quality liquor.

We are looking forward to seeing you on your 3rd visit and provided you an excellent and pleasurable service.

Regards from Dominican Republic!


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Ambar Blue Don Pablo Collection

Address: Carretera Arena Gorda - Macao, Punta Cana, Dominican Republic (Formerly Luxury Bahia Principe Ambar Don Pablo Collection)
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Punta Cana
#12 Romantic Hotel in Punta Cana
#30 Casino Hotel in Punta Cana
#42 Top resorts Hotel in Punta Cana
#44 Spa Hotel in Punta Cana
#45 On the Beach Hotel in Punta Cana
#46 Luxury Hotel in Punta Cana
Price Range: $166 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Ambar Blue Don Pablo Collection 4*
Number of rooms: 528
Official Description (provided by the hotel):
Facilities and services 2 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (free) and in rooms (free) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (free) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Ambar Hotel Punta Cana

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