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“Peaceful, gorgeous property and helpful staff.”

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Sanctuary Cap Cana by Playa Hotels & Resorts
Ranked #30 of 114 Hotels in Punta Cana
Reviewed October 12, 2010

We researched 15 places before deciding to stay at Secrets Sanctuary and I'm so glad this is the resport we chose. Our entire week was so relaxing. There were activities available, but no pressure if you werent interested in that. We were there to unplug and just enjoy some downtime so we spent a ton of time by the water, at the pool and outside of our Jr Suite. If you needed anything, the staff would do their best to meet your request. The food was also delish! We loved Blue Marlin the best. The only down side was a limited choice of beer :( Didn't bother me, but my fiance wasnt a huge fan of presidente - and that's the only negative thing I can say which is SO minor. We loved it there and would recommend to any of our friends.

Stayed: August 2010, traveled as a couple
2  Thank jessicaelise8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsSanctuaryCC, General Manager at Sanctuary Cap Cana by Playa Hotels & Resorts, responded to this reviewResponded October 18, 2010

Dear Guest

Thank you for your post on Trip Advisor. We appreciate your wonderful comments of Secrets Sanctuary Cap Cana and are delighted that we have exceeded your expectations. We look forward to welcoming you and your clients back soon.

Best Regards

Carlos A Del Pino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,282 - 4,288 of 5,044 reviews

Reviewed October 11, 2010

We just returned yesterday from our honeymoon at SSCC. We were so sad to leave and the 6 days we were there just didn't seem long enough. The resort is in a gorgeous location and breathtaking views of ocean and beaches. It was a short ride from the airport and when we got to the resort, we were quickly greeted with a yummy welcome drink and a cool towel. We got all checked in and we were quickly escorted to our room. We had booked a Castle Oceanview top floor room and had an awesome view. Since they were doing construction in the castle/fortress area, there was no one else booked there so we basically had the entire place to ourselves. We swam in the pool that is for the swim up rooms, but since they were vacant, we basically had our own pool. We were close to the Juanillo beach to kayak, swim, etc. In the castle there is the Ocean Bar and it was awesome. At the most, there were maybe 4 couples plus us at any given time, so it was very intimate. Estuvio was our favorite employee out of the whole place! He is the bartender at the Ocean Bar and was super awesome to hang out and talk to. We learned a lot about the resort and DR in general. Be sure to go by and meet him, you won't regret it! We layed on the beach and soaked up the sand, sun and breezes...didn't do any excursions or anything because the resort was just too nice to leave. The food was really good at all of the places we ate at...the only one we didn't make it to was the Italian food place. The steak house was nice and had awesome cream of tomato soup, the Wok was great and we sat at the Tepanyaki table (you have to make reservations) and we ate all of our other meals at the Blue Marlin. Be sure to hit Lobster Fest on Thursday night...that is the only night they have fresh, grilled lobster! Also, room service was great as our last night we stayed in and watched college football and ate room service food. I would highly recommend this resort to anyone! Of course with any place you travel or go to, there will be issues that arise as nothing is perfect and we did encounter some; however, they were all taken care of very quickly and it was nothing out of the norm. Don't listen to the bad reviews...sorry, but if you can't go to a beautiful resort with friendly people and have a good time, maybe you should just stay home! October was a perfect time to go because there was hardly anyone there and it was much more intimate. One note of advice...take bug spray! Enjoy!!!

  • Stayed: October 2010, traveled as a couple
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1  Thank Sunsoaker13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsSanctuaryCC, General Manager at Sanctuary Cap Cana by Playa Hotels & Resorts, responded to this reviewResponded October 18, 2010

Dear Guest

Thank you very much for taking the time in writing and sharing your great experience with other friends through trip advisor. It was a pleasure to serve you and we are looking forward to your return in the near future.

Best Regards

Carlos A Del Pino
General Manager

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Reviewed October 9, 2010

I couldn’t begin to say enough about this resort. I have traveled all over the Caribbean, and stayed in quite a few “5 Star Resorts” Secrets Cap Cana has it hands down. I spent months planning this trip because I was proposing to my girlfriend during our stay. SSCC went above and beyond anything I ever expected. They catered to everything I requested without any hesitation what so ever. I read a lot of reviews prior to travel, and was a little skeptical about things. I might have considered changing resorts due to other feedback but the concierges communication and cooperation was A+. The entire staff here is remarkable. I really can’t say enough about this place. “WOW” From the Butlers to Carlos (General Manager) everyone who worked here did anything and everything to ensure all were enjoying their time in Cap Cana. Simple, “you want it, you got it” If they didn’t have it, they would find it, or at the very least, they would try. I’ve never been anywhere where people would go so far out of their way to ensure your satisfaction. I spoke to numerous people, as well as have read many reviews of people not being happy with their original accommodations. In every case, Secrets, without question, did everything possible to make it right. This is something you really don’t find. This is the first resort I have been to where you can find the GM wondering the resort and personally checking on guests satisfaction.
Special thanks to Marco. I really can’t thank him enough. He made sure EVERYTHING, and them some was taken care of for my proposal. Couldn’t have been better. We will be seeing them in August on our Honeymoon. Marco, and Carlos, if you guys ever need anything, don’t hesitate to ask.

  • Stayed: September 2010, traveled as a couple
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2  Thank ILDSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsSanctuaryCC, General Manager at Sanctuary Cap Cana by Playa Hotels & Resorts, responded to this reviewResponded October 12, 2010

Dear Guest

Thank you very much for sharing your experience through trip advisor and for selecting our hotel. We haver a great team in place and we are working hard day in and day out to exceed our clients expectations. We really appreciate your time and your comments and we look forward to your return.

Best Regards

Carlos A Del Pino
General Manager

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Reviewed October 8, 2010

My wife and I recently stayed at SSCC for our honeymoon at the end of September for one week and I couldn't have been more happy with our decision. I almost did cancel our reservation at this hotel due to prior comments I read on TripAdvisor, but after deciding to stick it out I was very happy with the results. There are always some things that do not go perfect during your stay, but overall our experience was fantastic.

When we arrived we were surprised how close we were to the airport and that we had to go through a security gate just to get into Cap Cana. We were originally booked into a Swim Out room, but due to the room upgrade option we were moved to a Jr. Honeymoon Suite with our own deck and private pool with a great view of the ocean. The rooms looked great and I havent slept that well in a long time. The room was cleaned twice a day on most days and the mini bar was re-stocked each day. The only issue we had with our room was that the hot water was not working most days. However, everytime I called for someone to look at it they responded quickly and were working on the problem. That was really our only problem the entire trip.

The grounds of the hotel are amazing and I was very surprised to see that it actually looked like the pictures I saw online. The pools were great and what we really liked was that you could spend time at the main pool at the bar and meet people or sneak away to the other pools at the hotel and have some alone time. I recommend the pool by the Ocean Bar for some great private time with your husband or wife. The drinks at the pool bar were top notch and the service can't be beat. These guys definitely make sure that your drinks are full and they do have a heavy hand. Thanks to Moreno, Tomas and Bernardo for some great memories. Watch out for the Mama Juana shot, they also call it Dominican Viagra.

The restaurants were a great surprise. The food we received was very good at each restaurant we ate at and we never really had a complaint. The only issue I had was with the New York Strip at the Steakhouse. It was pretty fatty and not very easy to eat. I did go back a 2nd time and had the filet mignon and it was awesome. Our favorite place was the Blue Marlin. We enjoyed the shrimp cocktail and tempura for appetizers and loved the catch of the day. The Red Snapper was delicious. We did stay in the room two nights and ordered room service. I recommend the Club Sandwich and my wife loved the margarita pizza.

We did check out both private beaches on each side of the resort. Juanillo beach is pristine and if feels like you have the whole beach to yourself. You can snorkel or kayak for free from this beach which we did, but couldnt really see anything when we snorkled. We stopped by the casino a few times, but it was empty. We gambled a little bit, but wish more people would have been there for some much needed background noise and excitement. I also recommend checking our the Buggy tour or Marinarium off the hotel if you are into some excursions. Feel free to email me directly with questions.

Overall, we had an awesome stay and loved every minute of it. I wish we did 10 days, but I guess it just means we will have to come back and see the hotel and its staff again. Thanks to everyone who made it a wonderful stay including Willy Wonka, Miami, Yillian and all the guys at the Bar.

  • Stayed: September 2010, traveled as a couple
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4  Thank cubsfan34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsSanctuaryCC, General Manager at Sanctuary Cap Cana by Playa Hotels & Resorts, responded to this reviewResponded October 11, 2010

Dear Guest

Thank you for the positive review and for selecting our hotel for such an important event(Honeymoon) in your lives. We are pleased you had a most enjoyable stay with us. We look forward to welcoming you back soon.

Best Regards

Carlos A Del Pino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2010

This was my first lazy, relaxing vacation and I have to say it was wonderful. The hotel is quiet and not near other resorts. It is quaint, with a Mediterrean look. It's spotless. The liquor is top shelf and the food was great. The service was wonderful as well. It was a perfect romantic get away. It would also be fun to go here with a few other couples. It's definitely not a place for singles or people seeking nightlife. I would definitely recommend. Also the price was very reasonable for all inclusive (we went during hurricane season but the weather was perfect. Also we had the junior suite which i believe is the cheapest there but it was perfect for two people.)....and while it was all inclusive, the only buffet was for breakfast.

  • Stayed: September 2010, traveled as a couple
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2  Thank AMR25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsSanctuaryCC, General Manager at Sanctuary Cap Cana by Playa Hotels & Resorts, responded to this reviewResponded October 8, 2010

Dear Guest

Thank you for your post on Trip Advisor. We appreciate your wonderful comments of our property and our Secrets Brand and are delighted that we have exceeded your expectations. We look forward to welcoming you and your clients back soon.

Best Regards

Carlos A Del Pino
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2010

We just returned home from our honeymoon at Secrets Cap Cana! It was paradise! We regret not booking another week. We had a 3.5 hour flight from St. Louis. We loved all the food because we love fresh seafood. The Blue Martin's Red Snapper was our favorite! The staff is amazing! They will do anything for their guests. They work very hard and I can't thank them enough for our enjoyable stay. The beaches are breath taking and the 5 pools are just wonderful. The whole hotels is well decorated and very clean. I would recommend this resort to anyone wanting a relaxing and fun vacation in paradise.
-Erin and Doug Meckfessel

  • Stayed: September 2010, traveled as a couple
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1  Thank Meckfessel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsSanctuaryCC, General Manager at Sanctuary Cap Cana by Playa Hotels & Resorts, responded to this reviewResponded October 8, 2010

Dear Guest

Thank you for the positive review. We are pleased you had a most enjoyable stay with us. We look forward to welcoming you back soon. It was a pleasure to serve you!!!

Best Regards

Carlos A Del Pino
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2010

We just returned from an excellent stay in the beautiful SECRETS SANCTUATRY CAP CANA. We stayed on a Honeymoon Suite with Private Pool and it was spectacular, private, very romantic and with an incredible view. The staff is very accomodating, the golf course Punta Espada designed by Nickalus is one of the top golf courses I have played in!!!! The service, the grounds , the food was amazing my favorite restaurant was the David Crockett!!! very god, nice variety of dishes. I would recommend this property without hesitation to anyone loking for a romantic and relaxing vacation. I almost forgot it's only 15 minutes away from the airport which is very convenient. I'm already planing a second trip to Secrets next time will be for a week!

  • Stayed: September 2010, traveled as a couple
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1  Thank SanJuanNatalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsSanctuaryCC, General Manager at Sanctuary Cap Cana by Playa Hotels & Resorts, responded to this reviewResponded October 6, 2010

Dear Guest

Thank you for sharing your experience with others through Trip Advisor. It is extremely important for us to offer unique and incredible experiences. We have taken your comments into consideration in order to continue to delight our future guests. Looking forward to your next visit!

Best Regards

Carlos A Del Pino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Cap Cana by Playa Hotels & Resorts

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic (Formerly Sanctuary Cap Cana by AlSol)
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Punta Cana
#27 Spa Hotel in Punta Cana
#28 On the Beach Hotel in Punta Cana
#29 Luxury Hotel in Punta Cana
Price Range: $354 - $809 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by Playa Hotels & Resorts 5*
Number of rooms: 174
Official Description (provided by the hotel):
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort

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