My husband and I went to Secrets Sanctuary Cap Cana for a short anniversary trip. We had stayed at two other Secrets Resorts before and liked it so we felt good about choosing this one. The resort is about 15 min from the Punta Cana airport, so it is in a really convenient location. Just a note, it is cheaper to get a taxi at the airport than it is to make a reservation for a car to pick you up either through the resort or through Amstar. The hotel charged $55 to send a car for us and Amstar charged $45. We ended up paying $30 one-way by taking a taxi from the airport. There are a lot of taxi drivers looking to make some money, so we had a lot to choose from. I had read in some reviews that it's wise to verify the fare before getting in the car, so I did and it worked out. We had originally made a reservation through the hotel for a car to get us, but the car accidentally picked up other guests and forgot to come get us. The resort was very apologetic but it wasn't a big deal since we ended up saving $25 by taking a taxi.
The area of Cap Cana is beautiful. Even though there is a lot of construction going on because many resorts are being built, the manicured landscapes around the open spaces are gorgeous!
Since we got to the resort sometime before check-in, we decided to walk around and get something to eat. The grounds were beautiful. The view of the ocean was breathtaking. I believe that the resort has 4 pools. We saw 3 of them-one big one (main pool with activities), a really small one to the right and then a medium sized (quiet one with the water fall) to the left. My husband and I ate at Casa Bella restaurant for lunch-it was a buffet. The food was good and they had a variety of things to choose from. We also ate at the same place for breakfast everyday. They have a buffet for breakfast and an omelet station.
Since our room was still not ready for us after lunch, we took a walk to the castle which is a lot further from the main area of the resort. There is still some construction going on there as some of the previous reviews had stated, but it looks as though they are almost complete. We were also encouraged to go to the Marina since we still had time before our room was ready. There is a free shuttle that goes there (it is off the property). Although it was beautiful, it was a waste of time because anything that was there was closed and it was practically a ghost town. We could count the number of people we saw on one hand and they were just the workers. There are a lot of villas and condos and a lot of construction. It definitely looked like an up and coming place but for the more distant future.
Once our room was ready, we hopped on a golf cart (driven by the staff) and they took us to our room. The room looked just like it did online, it was spacious and the bathroom was very nice. The thing I noticed though when I walked in was that the seat cushions on the stand on the foot of the bed as well as on the sofa looked a little stained. It wasn't completely gross so I didn't say anything about it. We were supposed to get a room upgrade but no other rooms were available at the time so we just left it alone. One thing though is that our 'Ocean View" room did not have a view of the ocean-a little disappointed by that. It was more a "Garden View".
The main problem that we did have in the room was in the bathroom. The toilet would either not flush or it would run forever. It would easily clog because there was barely any water pressure. We also did not have hot water in the shower most of the time. We had to call concierge for a maintenance person all three nights that we stayed there. They did come quickly and fix our issues, but still, it was ridiculous that we had to call so many times. Also, there was this horrible sewer type smell that we experienced one night in the bathroom when the toilet kept running-gross. We had a similar toilet issue at the Casa Bella restaurant. So we were thinking that there plumbing maybe needed some adjusting-hopefully they will fix this soon.
We spent the most of our time at the main pool and a little by the medium pool. There was water volleyball everyday which my husband participated in. The staff by the pool (namely Miami and Willy Wonka-yes, that it what their name tags said) had a lot of energy and got people involved in the game.
We did go to the beach but did not really get into the water because the waves were a little rough and there were A LOT of rocks and pebbles as you begin to enter the water-that was a little disappointing since the water looked so nice.
We ate at all of the restaurants, the best I felt was the Wok restaurant. I had the orange chicken-it was so good. The only problem was that the service was very slow. Actually the Capriccio restaurant was also very good and they had someone sing and play the guitar-it was romantic and the food was delicious. My husband felt that his best meal was at The Marina restaurant where they had a 'Lobster Night' and a buffet and it was partially outdoors.
All in all, the resort was very nice and if they continue to make the necessary adjustments and improvements, we would definitely visit again.
- Official Description (provided by the hotel):
- Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Travelocity, Hotels.com, Orbitz, Hotwire, TripOnline SA, getaroom.com and Cancelon so you can book your Sanctuary Cap Cana by Playa Hotels & Resorts reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sanctuary Cap Cana Hotel Punta Cana
- Sanctuary Cap Cana Resort