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“A wonderfully, amazing time!!”

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Sanctuary Cap Cana by AlSol
Ranked #42 of 110 Hotels in Punta Cana
Traverse City, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“A wonderfully, amazing time!!”
Reviewed March 25, 2013 via mobile

Sanctuary Cap Cana lived up to its name. A true sanctuary of relaxation! We stayed for six nights and every day was perfection. We ate at all of the five restaurants, which proved to be a wide selection of delectable food. Our fav for lunch was Blue Marlin for the beautiful view and cool breeze. Our dinner fav was the Steakhouse (husband's choice) and the Hibachi grill (wife's choice), but both were great! The weather was amazing! We loved walking along the beach right beside the resort and rented the kayaks for a fun paddle. The staff were truly amazing and extremely helpful! Wentz at the front desk was awesome. Our 2 favorite staff members were Mickey and Menor... Both were so fun, kind, and helpful. We loved playing beach volleyball each day w the staff. The only negative was the main pool was loud at times, however, there are other pools there that are more secluded so if you want a quieter day, head there. We had a wonderfully, relaxing time and just wish we could have stayed longer! :)

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Greg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory S, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, March 26, 2013
On behalf of the Sanctuary Cap Cana Staff, we want to thank you for your kind remarks about our property and staff.

We will share your positive feedback with the entire team especially to Metz, Mickey & Menor. It is because of you, our valued guests, that we are driven to work with enthusiasm and warmth. We thank you for allowing us to bring you our best service and create for you a memorable vacation.

Thank you for your visit. We hope to host another vacation for you in the near future.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,197)
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Fishers, Indiana
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 25, 2013

The name says it all... From the time we rode up and saw the beautiful gardens till the very last we were in heaven! We had a suite in the Castle with a walkout to the water, so private with breath taking views, the staff was wonderful and so much fun, very friendly! We would go to the beach in the morning then to the pool bar where Carlos and Bernarto were, so much fun! Ask for the Bernarto special it great!!! Marlenis is the Concierge and helped with anything we needed, she sat up an 25th anniversary dinner for us at the Marina there were flowers on the table when we arrived it was perfect. There are so many places to eat and the chowder in the Blue Marlin is to die for! The property manger Enrique is the nicest person you will see him everywhere he is always walking around making sure things are done right, it is no wonder the staff is so kind. We are already talking about another trip back later this year. Oh yea, get in some Zip Lining too!

Room Tip: In the Castle there are no kids
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Debra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory S, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, March 26, 2013
Thank you for sharing your memorable Sanctuary Cap Cana experience online. It is always an amazing feeling when our valued guests share so many wonderful comments about their vacation with us.

We are more than happy to learn that you enjoyed our beautiful scenery as well as the enthusiasm of our staff. Carlos, Bernardo, Enrique, Marlenis, and all our Sanctuary Cap Cana staff are honored with your kind remarks and we are glad we were part of your unique experience. Reading your reviews it’s something that warms our hearts and drives us to improve every day.

We certainly will be ready to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 24, 2013 via mobile

T really enjoy with my partner a weekend 3 months before the due date of our first baby. All the staff is very nice and friendly, a special mention to Bernardo one of the bartenders at the swimingpool and Menor who is always wiling to service my wife.

The food is great, specialy if you go to Blue Marlin and Capricio, make you feel that you are not all inclusive because of the high quality food.

Stayed March 2013, traveled as a couple
Helpful?
4 Thank Gustavo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory S, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, March 26, 2013
On behalf of the Sanctuary Cap Cana staff we congratulate you and your wife, on that wonderful new journey of becoming 1st time parents.

Our staff enjoys every time our guest’s share their kind remarks about their vacation experience at our hotel. We are sure that Bernardo & Menor are going to be honored with your comments.

Thank you, for sharing your experience online with our future guests, and we exhort you to do the same with your family and friends.

We hope you can visit us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 24, 2013

My husband and I spent 10 wonderful days here in February. Location of our room only 100 meters walk from the beach. We enjoyed both the location itself and the room standard. The staff and service were incredible! Breakfast/outdoor BBQ lunches at Casabella: special thanks to the friendly chef for great live cooked omelets, Maria and Inoska. The Blue Marlin is a must try, great tasty lunches and chocolate cake desserts. The pool bar/beach service: entertainingly full of happy staff and daily rum refreshments. Big thanks to all! Special thanks to Junior, bartenders and Margarita for great service. Dinners we enjoyed every night. All the resort restaurants tried at least once. We can warmly recommend The Steakhouse and Capriccio. Meals and atmosphere in a fantastic combination. The Animation Team does a great job! Keila and TeddyB, thanks for the water gym. Inspired us to continue. Entertainment, special dinner arrangements around the main pool area, always a smile everywhere - also great to see the staff work different places around in the resort. We recognized you, and you us. The supervision of the resort at all times, day and night, is a welcomed experience. Thanks to all managers who make this such a pleasant experience! Juan Junior, we had a beautiful break in the sun, and we will be looking forward to returning!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arctictraveller S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory S, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, March 26, 2013
Thank you for choosing Sanctuary Cap Cana as your vacation destination and for sharing your recent experience online.

It is always wonderful to learn that our guest had such an amazing experience during their stay. It is our mission to service our valued guest with the finest hospitality. With great joy and pride we will share your kind remarks with our staff, especially to Maria, Inoska, Junior, Margarita, Keyla, Teddy Bear, and Juan Junior, they would be delighted to know they were part of your memorable experience.

We would be thrilled to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 23, 2013 via mobile

We arrived in Santo domingo for a seven day trip to the Dominican Republic and our adventure was great. My wife and I had never visited and found the dominican people very friendly and kind. We stayed at the sanctuary and it was fantastic! We enjoyed every aspect of the place from the service to the beach. We did not do the all inclusive package and opted to go out for our meals daily. My wife speaks Spanish which made it much easier and we got to experience all that Punta Cana had to offer. The room was spacious and the stone covering the junior suite was fantastic, it was fossilized coral so you are walking on history! Really cool!
We did not eat at the resort and did not buy the Booz we brought our own, we drank rum and presidente beer, the staff loved my bottled beer. We would like to say that Eddie made our trip a truly rememberable experience! You are a good dude! Junior and rocky balboa were great to both of us. teddy bear was excellent and we sang karaoke. He does a great job but the entertainment was limited due to the small amount of people willing to participate.
We went to the blue hole, we recommend that! We also took a trip to Saona Island, what and amazing place, I caught two fish on my fly rod. This is the best place to fly fish in the Dominican Republic. Great fish action and the close encounters anglers like.
The hotel is truly a beautiful place and we would recommend it to anyone wanting a relaxing and peaceful place. Making drinks with the staff and my wife winning in darts on the beach were truly memorable!! We want to thank the staff for parking our rental car everyday, they were great.
One more thing!!
Make sure you play golf at Punta Espada golf course. This place is the most amazing place. Even if you don't play golf or just take a trip to see the club house, it is absolutely beautiful in every way! Thank you Jack Nicklaus for designing this Jem. It makes losing a ball in the ocean a great feeling.... Maybe the only place LMAO!

Great place, go there!!

Sam

Stayed March 2013, traveled as a couple
Helpful?
2 Thank LoveTheBeach7373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory S, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, March 27, 2013
Thank you for choosing Sanctuary Cap Cana as your destination for your recent vacation. We appreciate you taking the time to share your wonderful experience online.

We are delighted that our staff and all the effort they put in were able to create a memorable vacation for you. We will share your positive feedback with the entire team especially to Eddy, Rocky, Junior, and Teddy Bear.

We hope to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 23, 2013

Spent 6 days here in February for our honeymoon, and it was an amazing experience. Cannot say enough good things about the food, staff, rooms, (honeymoon suite 3047 and island suite 1039) and activities.

Food:
My husband and I practically lived off of the grouper sandwiches at the pool.
The ceviche at Blue Marlin was incredibly fresh.
I implore you to have the churrasco at the steakhouse...unbelievable. We went twice.

Rooms:
The honeymoon suite with private plunge pool was incredibly romantic with a beautiful, private feeling. It was only surpassed by the island villa 1039. I've never seen anything like it- 3 indoor pools, your own island, etc. Amazing.

Staff:
The hardworking, friendly staff at Sanctuary made the experience unforgettable, and we were so sad to leave our new friends. Everyone we encountered was very nice and helpful, but these people in particular went above and beyond:

El menor: so friendly, kind and funny...the best.
Junior, Eddy, Carlos: friendly & fun bartenders at the pool. Thank you for all the grouper sandwiches :)
Mickey Mouse: bingo bingo!
Keila: We miss playing darts and all the other poolside activities
Kelvin: Very accommodating and helpful.
Adonis: Great hibachi chef at the Wok Restaurant
Wascar: Funny waiter at the Wok.
Margarita: So sweet and friendly.
Teddy Bear: The entertainment maestro! Amazing performances and poolside activities.
The staff at Casabella, especially the omelet chef: such friendly faces every morning.

We cannot wait to return! Absolute paradise.

Room Tip: Honeymoon suite 3047 and Island villa 1039
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sira g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory S, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, March 24, 2013
Thank you for taking the time to share your experience online about your recent stay at Sanctuary Cap Cana.

We are delighted to know that you had such a wonderful experience at our hotel. Our staff is constantly working to create unique and memorable vacations for each of our guests. It fulfills our hearts and it brings us joy to learn that you enjoyed everything, from our property to our staff service.

We hope that you will allow us to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 22, 2013

My two adult daughters and I loved our experience. I would rate it 4 stars out of 4 stars. First of all, perhaps because there were three of us, we were upgraded to a Honeymoon Suite from a Junior Suite. The Suite was incredible. It was in its own lovely building that had a thatched roof, huge master bedroom and sitting room plus a 48 ft long deck overlooking the ocean. The Suite location was ideal in that it was very centrally located to where we spent most of our time. In general, the Sanctuary provided just the kind of Caribbean setting I was looking for and was not too crowded. The reception area was beautiful and opened up to a patio where we would eat breakfast each morning. From the patio, one could look out over their lovely main pool (shown in their photo) and the beautiful azure blue ocean beyond it. They have a gorgeous small beach just beyond the big pool, with lots of recliners and palm trees. It is located very near the large bar at their main pool and their staff are quick to offer you drinks and food right at your recliner. The water was warm and perfect for swimming. The staff were very pleasant and helpful. Although I don't speak any Spanish, I didn't experience any language difficulties. We ate at 3 of the 5 restaurants found at the resort and liked them very much (the Blue Marlin, the Wok, and the Patio). We also enjoyed walking on the long beach at the western end of the resort, which goes on for at least a couple of miles. Their concierge helped me arrange two excursions which we loved. One to the "Blue Lagoon" and a second to a cigar factory in La Romona. We also took a taxi to another resort in the Cap Cana area for dinner called the Marina, which had a fantastic restaurant with a different (and less expensive) menu, plus lots of big boats to oggle over. Bottom line - I had a great time, would go back in a minute, and loved the fact that it was only a 4 hr trip from Boston on Jetblue.

Room Tip: Our suite was close to the big pool and nearby beach, which is in the central part of the resort and...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory S, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, March 26, 2013
Sanctuary Cap Cana staff is glad to learn that you enjoyed your recent stay with us, and we thank you for sharing your experience online.

We are delighted to know that you enjoyed our beautiful scenery, great atmosphere and the pleasant service of our staff. It is with great enthusiasm and honor that we service each of our guests to make their vacations out of the ordinary.

We hope you can visit us soon, and tell your friends about our hotel. It will be our pleasure to service you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanctuary Cap Cana by AlSol

Property: Sanctuary Cap Cana by AlSol
Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
#37 Spa Hotel in Punta Cana
#38 On the Beach Hotel in Punta Cana
#38 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Official Description (provided by the hotel):
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort

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