This was more of a hassel than a relaxing vacation. My gf got a call two days before we were supposed to leave saying that they over booked the hotel and wanted to move us to a different hotel instead. I have a feeling it had something to do with the deal they had going on groupon that caused us to be bumped from our room. We ended up going the next week instead and they upgraded us to a honeymoon villa suite for no extra charge. When we went to check in they tried to tell us that it was not all inclusive until we asked to speak to the manager Hector who then assured us it was. They initially told us we would be staying in room 1028 then switched it to 1027. The second night there I was woken up by my gf at 4 am telling me she just saw two men in the room. When I got up to look I saw a golf cart with two men in it turning around when I confronted them they did not speak english very well and kept saying front desk. When I came back into the room my gf was on the phone with the front desk apologizing saying it was a mistake and that they were sorry. For the rest of the trip my gf did not feel safe sleeping and kept waking up in the middle of the night thinking someone was trying to get in, she couldnt even get a good nights sleep on vacation. I went to the front desk to talk to Hector the next day and told him what happened and he apologized and told me he would send over a bottle of champagne to our room which never came. The language barrier with the staff can be a problem at times as well. The one bright spot was the spa. The staff was very friendly and the services were excellent. We were given a $200 credit for them messing up our original vacation week which we used for the spa. When I checked out the spa total was $170 and other items purchased at the mini market were $28. Hector told me the spa was taken care of and my total was $28, I was not thinking at the time and just payed the $28 because I just wanted to get out of there and go home. I should have been comped the $28 a well under the $200 credit but, its a lesson learned on my part. Our flight ended up getting canceled and when I called Hector to see if there was anything he could do for us regarding and room for the night he wanted to charge me $240/pp and acted like he was giving me a deal when if reality he should have gave us a free night for all the trouble we went through. The airline ended up putting us up at the Melia Caribe Tropical, the resort is massive and I highly suggest staying there. They have great food,a club and a casino(cap cana advertises having a casino when in fact the workers told us it was closed down). If you do decide to go to cap cana anyway be sure to see Alex in the cigar shop, he was extremely nice and took good care of us. If I had to do it again I would def stay at Melia and actually enjoy my vacation instead of constantly trying to fix problems. -Greg
- Official Description (provided by the hotel):
- Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more less
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- Also Known As:
- Sanctuary Cap Cana Hotel Punta Cana
- Sanctuary Cap Cana Resort