We reserved the Fishing Lodge but were moved to Sanctuary - we were told that the amenities were not all available at Fishing Lodge....We found out from a wedding planner that Fishing Lodge was being sold on October 1st(which I overheard some of the negotiations being done on the grounds during our stay :( ) When we arrived, reception told us what room we were in and I asked for anything closer to the ocean. I was told all other areas closer were full.....with maybe 35 people staying there....not accurate and disappointing. We got to our room and it was very nice except the toilet broken several times in the first two days, you couldn't watch tv from bed because of a post blocking the view so again asked to be moved and sorry no other rooms available. The grounds were beautiful but the beach area was always full of seagrass and many rocks which made swimming less than fun. The pool area was the only area that we saw a few people other than the Blue Marlin for meals. We asked about the other restaurants and was told that there would be some menu items from the other restaurants included at the Blue Marlin nightly. Not the same as having options to really enjoy the variety. I even missed the buffet option for dinner from past trips, not always the best seasoned, but you have more choices to enjoy what you really want.
We have traveled extensively thru the Caribbean, stayed at many all inclusive resorts and this was the first one that even the beauty just wasn't enough. There were no activities since there were very few guests BAD IDEA TO NOT KEEP THE PEOPLE THERE HAPPY. The staff in charge of the activities during the day just sat around since there wasn't anyone to join in their games/activities. The bartenders at the main pool were awesome and alot of fun.
We walked around one day to see the castle and to try to walk over to Juanillo Beach, well we started walking through the Castle building and found dead crabs on the floor, doors that were open and very hard to navigate - and no security to find us....
One day we decided to take a shuttle to Fishing Lodge to see why we were switched to Sanctuary and it was a ghost town other than the reception desk, the pool had some locals swimming and one restaurant. Very interesting layout and beautiful pools and grounds....
The resort was gorgeous, the weather was perfect, some of the staff were great others just walked around without greeting or eye contact. Would we go back, probably not. There was nothing to do and with more people there, that may improve. But you still need the restaurants open, honest staff and all inclusive should not be what they want, we pay for the benefit, it should be there with or without full capacity.....
- Official Description (provided by the hotel):
- Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more less
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- Also Known As:
- Sanctuary Cap Cana Hotel Punta Cana
- Sanctuary Cap Cana Resort