My new wife and I just returned from our stay at Sanctuary Cap Cana. After doing loads of researching trying to plan our ideal honeymoon, mostly on this wonderful website, I decided this would be the best place for us. I read nearly all reviews on this resort and can tell you that from my personal experience, the more positive reviews were all true and then some, and that the negative reviews told of nothing that impacted my trip at all. It was wonderful.
I will start by mentioning what we felt was most unique about this place, that being the friendly and wonderful service. Everyone not only went above and beyond to make you happy and to fulfill your every need, every person that you encountered working at the resort had a genuine joyfulness and were personable in every way. Not only was someone always making themselves available to take your order or bring you a drink, they would do it with a smile and friendly conversation. One time in our trip when customer service truly stuck out was upon our arrival, when we were checking in and were faced with a huge problem in our reservation that was caused by the big online booking agent (rhymes with crappleocity) and not at all at the fault of the resort. During dealing with this problem, I was fairly upset and tired from traveling and the front desk staff did everything they could to help and make us feel comfortable. In the end, Hector, the front desk manager, went beyond his duties to accommodate us and to fix this problem that wasnt his to fix. Cannot thank him enough.
The beauty of this resort was all-around, top-notch. The spanish-style architecture with no two buildings looking the same was brilliant and the landscape at every turn was breathtaking. Seemed like an older, small community. The variety of plants was great with colorful flowers and exotic plants that I had never seen (particularly these awesome flowering shrubs with dense thorns) were arranged beautifully placed all around the grounds and views and outdoor areas were created seamlessly. This place was truly delightful to walk through at any time of day. One of my favorite landscape features were the palm trees on the beach, creating a more natural feel, and we spent most of our time here rather than by the pool, as we enjoyed time to ourselves and the pool got a little crowded toward the end of the week when wedding parties were coming in for the weekend.
Other notes on the grounds was that the grounds crew works very hard every day to make the landscapes clean, trimmed, and beautiful but were not at all in the way. All of the pools were beautiful. The beach is wonderful, clean and calm waters. The beach was a little rocky the first day but a storm came and washed that all away and the sand was nice the rest of the time.
Next, the food. Wonderful. My wife and I spoiled every ounce of the slimming-down that we had done leading up to our wedding, and quickly. We ate three courses nearly every night and never left with any complaints. While we were there, three of the four restaurants were open: Steakhouse, Capriccio (italian fusion), and Blue Marlin. The Wok was not open, I believe because the Castle was just opening back up after being shut off for the "down-season", but wouldve been a nice addition, im sure, and it would've been great to have one more restaurant through our 6 night stay. Overall, all of the food that we ate was very good. Dinner every night was great. For lunch, we never ate a buffet. We ate at Blue Marlin every chance we had, and ordered from the pool bar the other two days, which was also surprisingly good, they cook this food in one of the indoor kitchens not by the pool. Also, the only time we ordered room service was for breakfast and it couldn't have been better.
As some advice, and just to prove that i'm not just throwing out all the plus' and leaving out the minus', For dinner we always had at least a few glasses of the house wine which was included with all-inclusive, but one night we ordered a bottle to the table rather than drink the house wine which turned out to be a great idea as the bottle was only 30 USD which is not all that bad. Wish we had done this other nights. Also, I dont perfer the Cheesecake. There ya go...
Our room had to be the best on the premises, we stayed in a beachfront Monarch Villa wich were generously upgraded to due to the fact that our swim up room in the castle was not available upon our first night, but even though it was available starting the second night, they allowed us to stay in this wonderful villa. We were feet from the beautiful beach and ocean and the interior itself was very nice and accommodating. The maid service was wonderful cleaning the room every day and also turn-down service every night while we were at dinner. There were, at times, a few small insects and a couple of very small crabs in the room, but we were welcoming to these critters since we were essentially sharing their environment, being only feet from the beach.
At one time we did walk through the Castle when trying to find our way to neighboring Juanillo beach (turned right around when we made it there) what we saw there were very long, dark, quiet halls. However, it's rooms had only been available for a couple days which may had contributed to its "ghost town" feel. When booking, I thought this was the only place for us, and it may be very nice, I never got in a room. But after staying closer to the central area, the openness, character, and proximity to everything made us very thankful we got the room we did.
Overall, this was the perfect honeymoon for my wife and I, and we would highly recommend this resort for not only any couples, but also families. We saw both families and couples there but mostly couples and mostly honeymooners. What a Wonderful Place! Once in a lifetime trip, for us! Thanks Sanctuary.
- Official Description (provided by the hotel):
- Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more less
- Reservation Options:
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- Also Known As:
- Sanctuary Cap Cana Hotel Punta Cana
- Sanctuary Cap Cana Resort