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Reviewed December 19, 2017 via mobile

Great food, over the top service from employees, clean, gorgeous view in every direction! The shows were sooo good along with the fun evening events! Crew Gucci, Bella, Yasmin, Obama, and Jay-z Best part

Stayed: December 2017, traveled with friends
2  Thank Natasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsCapCana, eConcierge & Social Media Coordinator at Secrets Cap Cana Resort & Spa, responded to this reviewResponded January 2, 2018

Dear Mrs. Natasha S,

Receive warm greetings from Secrets Cap Cana Resort & Spa.

Thank you so much! We are thrilled to hear we were able to provide you a delightful stay and that you enjoyed our services and facilities to have as result a perfect vacation.

The best compliment that our team can get is your recommendation, be assured that we will share with Gucci, Bella, Yasmin, Obama and Jay Z your kind comments.

It would be a pleasure for us to welcome you back!

Sunny regards,

eConcierge & Social Media Coordinator
Secrets Cap Cana Resort & Spa
econcierge.seccc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2017

This is truly a 5 star resort! I went to celebrate my birthday and was surprised with a lovely sign on my door!
Staff are friendly and helpful all the time. All 5 restaurants are excellent. The food, presentation, and service is great. Not one meal was bad. There are tons of activities and you cannot beat yoga on the beach! The spa is superb. Anny gave me the best hot stone massage I've ever had! The nightly entertainment is top notch and lots of fun.
The only downside is that is is quite a way from everything, but transportation to any excursion was not a problem. Just be prepared for at least a 30 min bus ride.
Definitely recommend this place.

Stayed: December 2017, traveled as a couple
2  Thank pyrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsCapCana, eConcierge & Social Media Coordinator at Secrets Cap Cana Resort & Spa, responded to this reviewResponded January 2, 2018

Dear Pyrush,

Receive warm greetings from Secrets Cap Cana Resort & Spa.

It is nice to know that you had a spectacular birthday trip and that you enjoyed our facilities and services. Also it is a pleasure for us to know we were able to provide you a delightful entertainment and culinary experience; to which we are adding more courses and details for offering an even better culinary experience.

The best compliment that our team can get is your recommendation, be assured that we will share with them your kind comments.

Thank you once again for your review and we are looking forward to welcoming you on your next stay with us.

Sunny regards,

eConcierge & Social Media Coordinator
Secrets Cap Cana Resort & Spa
econcierge.seccc@secretsresorts.com

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Reviewed December 19, 2017 via mobile

If you are reading this, you most likely are someone who has read hundreds of other reviews and are probably basing where you are going to go off of these reviews. As I write this, know this is our opinion after staying 10 nights at Secrets Cap Cana. We have also stayed at Secrets Maroma (twice), Secrets Akumal and Excellence Playa Mujeres and Excellence El Carmen, as a frame of reference for the review.

The most amazing part of this resort is the beach— the clear blue/green is breath-taking. You can walk/swim out a couple hundred yards and still touch the bottom. We love the beach at our resorts so this one takes the cake—Maroma a close second. We really liked that this secrets has a preferred club beach area as well.

Other than the beach, nothing “extra” stood out to put this resort above any other secrets we have visited. The grounds were spectacular like all the other resorts we have visited.

I’m not a negative person, so these are not complaints, just areas where the resort needs improvements compared to other resorts we’ve been. First, the spa—needs lots of work to get up to the standard that places like Excellence El Carmen have set. At Excellence El Carmen the spa is jaw dropping. Two things Secrets Cap Cana needs to do to “step up their spa game” is to first have a hydro-therapy concierge— at El Carmen someone guides you through the hydrotherapy, which is just a nice special touch— they also give you this amazing salt scrub before you go into the steam room. They also need a better relaxation room at Cap Cana—theirs felt more like a cold waiting room.— These three simple changes could make all the difference at the spa. We really enjoyed our spa treatments. They should also allow preferred club members free access to the hydro-therapy like they do or did at other Secrets resorts.

The second thing Cap Cana could improve on is their sushi. Seems dumb, I know, but, again, it’s something small that can make a huge difference. We have way better sushi in Minnesota than we got at Himitsu.

Third is a better experience in the Wine Cellar. Every year we have a romantic dinner in the wine cellar at every resort. Every year we are blown away by the service we get and the ambiance. This year was a big let down. We usually have the Sommelier choose our wine and food for us, since we love wine and are foodies. We love trying new things and like to trust a good Sommelier’s opinions on food and wine. The cellars are usually decorated with candles, rose petals, etc. This year though the cellar had nothing extra in it to make it feel special. The Sommelier also didn’t care to share any knowledge on wine and was not very personable. Here again, it is a small improvement, but those little touches are what puts these great resorts above the next.

Lastly, and most importantly, the resort needs better communication amongst its employees. There were many times where there was lots of confusion amongst staff, and it wasn’t a language barrier issue, it was just a poor communication issue. We had to “book” or confirm our anniversary dinner over 10 times—each time every staff member was surprised we had a reservation (we booked our reservation through our travel agent over a month ago too). Other things like we had issues with our bags not showing up when we checked out and had to wait another extra 20 minutes for them to figure out where they were. Things like this happened countless times—again not a language issue—they spoke great English and I didn’t my best to communicate in my broken Spanish if there was confusion with the language.

Again, the above suggestions are just that, suggestions, not complaints. We still loved our vacation and had a great time, but if the beach wasn’t so great, it would have just been on par with any other resort. I feel small improvements can take this specific resort to the next level.

Stayed: December 2017, traveled as a couple
5  Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsCapCana, eConcierge & Social Media Coordinator at Secrets Cap Cana Resort & Spa, responded to this reviewResponded January 2, 2018

Dear Mr. Sarah A,

Thank you for taking the time to write your comments to us regarding your stay at Secrets Cap Cana Resort. We are pleased to learn that overall you enjoyed your stay and we appreciate your insight. Also for highlighting how much you liked our facilities, the great beach and our convenient location.

On the other hand, let us apologize for not exceeding your expectations in some other aspects of your stay with us, as per our dining options we are working on this area to keep raising our services and offer our guests an exceptional culinary experience. We value your detailed suggestions, our guest’s feedback is truly important to us and we will consciously revise all of your remarks.

As a service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, we are always pursuing the excellence of our staff to improve our service and offer you an excellent experience with us. We are already taking corrective actions to raise our gastronomy offer and provide an excellent culinary experience to our valuable guests.

We hope to have the opportunity of hosting back at our resort in the future.

Kindest regards,

eConcierge & Social Media Coordinator
Secrets Cap Cana Resort & Spa
econcierge.seccc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2017

This was a fantastic destination! Everything was fantastic from the views to the staff! I left there with new friends that I never thought I would have! Jay-z, Maximo and Gucci were the best! Jay-z and Gucci provided the best entertainment and were so much fun! After a couple of days with them it felt like we had been friends for years! We did all sorts of activities from volleyball, beach Olympics, kayak races, poker, karoke and much more!
Maximo was the best bar tender a guy could ask for. Always making the best drinks and providing the best conversations! I could spend hours sitting and talking with this guy.
This place was the best mix of quiet and fun! You could relax next to the pools or pull up a chair on the beach and enjoy the most breath taking views. The staff was always there with whatever requests I had!
I tried nearly every restaurant and I didn't have anything I didn't like!
This is definitely a resort that I will be returning to!!

  • Stayed: December 2017, traveled solo
    • Location
    • Rooms
    • Service
3  Thank cllane19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsCapCana, Econcierge and Social Media Coordinator at Secrets Cap Cana Resort & Spa, responded to this reviewResponded January 2, 2018

Dear Cllane19,

Thank you for reviewing our property and for choosing our Resort as your perfect travel destination.

We are very pleased to read your appraisal of our team that made your holidays as special and memorable as they could have possibly been. I know Danilo, Jay Z, Maximo and Gucci will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. At Secret Cap Cana we aim to deliver the best experience to our valuable customers and we are so glad we were able to achieve this with you.

We look forward to hosting you soon!

Best regards,

Econcierge and Social Media Coordinator
Secrets Cap Cana Resort & SPA
econcierge.seccc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2017

we were there OCTOBER 21 st.....we had great weather...blue sky all week......this place is so perfect.....great big beach and so quiet......thank you for the incredible service....the staff is very helpful.....all the people working at the COCO CAFE are excellent...we were in building 3 and our buttler Jorge was really nice.....always there to make sure we enjoy our vacation....my cousin and my aunt loved their week.....because it was our second visit for my wife and I we knew they will love it.....Secrets Cap Cana is EXCEPTIONAL.......nice resort for lovers......just go....!!!......THANK YOU....SEE YOU SOON....Guylaine and Albert

Room Tip: pool view room
  • Stayed: October 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank abesner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretsCapCana, eConcierge & Social Media Coordinator at Secrets Cap Cana Resort & Spa, responded to this reviewResponded December 22, 2017

Dear abesner,

Our warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience among us.

Your enthusiasm is contagious, and we are so happy to know that you appreciated all the aspects of your stay, with even the weather being to your advantage.

We are definitely excited for your decision of coming back soon; it will be our pleasure to welcome and pamper you once again, see you soon!

Sunny regards,

Cecilia Desbois
eConcierge & Social Media Coordinator
Secrets Cap Cana Resort & Spa
econcierge.seccc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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