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Reviewed 3 weeks ago via mobile

It was excellent because all entertainment team Albert is one of the team that was great was super happy and make us be happy
We went to foam party super relaxing
Beer fest great so we try new beers from all over the world
All week long have a lot of great activities and the team is awesome also the bar guys are amazing from beach and pool areas
Go and check it out it’s aweaome
Hopefully we will be back

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank Sandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GelsonZC, Director de Relaciones con Clientes at TRS Turquesa Hotel, responded to this reviewResponded 3 weeks ago

Dear Sandra A,

We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. For sure we'll be sharing your special mention with Albert, one of our star entertainers.

Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.

Best regards!
Gelson Zorrilla
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We enjoyed a relaxing 8 day stay in a Swim-up suite. We have stayed at several really nice all-inclusive resorts, but this one was by far the best. From check-in to check out, everything was PERFECT.
Arrival: We were greeted with a fresh coconut and cocktails. We were brought washcloths to wash up, which was refreshing after hours of traveling. No lines at check-in or check-out.
We were escorted to bldg 55. Adriana, our butler, immediately gave us an overview of the resort,thr restaurants, our room, and all the amenities. She answered all of our questions and was so friendly. Every time we left our room, she greeted us and asked if we needed anything. We had filled out the E-butler wishlist a week before and every single request was honored.
Our maid service was spot-on. We would wake up early and start our day and when we returned around noon, our room had been cleaned and fully stocked. They even had a nightly turn-down service, which I had never experienced before (They knock on your door, to check on you around 9:00 PM to make sure you need anything)

Staff: Every single staff member was so attentive and friendly, a special shout out goes out to Adriana (our butler) and Lorenzo (Spa Services) Thanks to the TRS staff, we want to return next year.

Dining: This is a beautiful resort with so many dining options. The food and drinks were the best we have ever had at any resort. The steaks from Capricho were fabulous. Truly Amazing resort

Date of stay: September 2019
Thank KimberlyT446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GelsonZC, Director de Relaciones con Clientes at TRS Turquesa Hotel, responded to this reviewResponded 3 weeks ago

Dear Kimberly T,

Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.

Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with genuine experiences.

Again, we thank you for your kind comments and we look forward to welcoming you back again soon.

Kindest regards!
Gelson Zorrilla
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

From the first “hola” everyone has gone out of their way to welcome us. Melky, our butler, has made every wish a reality. Baker at the main pool kept our drinks coming and always has a smile. All of our meals (and there have been many) have been great. I highly recommend El Dorado. This is our first visit, but won’t be the last. We had a swim up suite and it had been amazing!!! It feels as if you have stepped on to Fantasy Island. Truly the best vacation ever

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank Brenda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GelsonZC, Director de Relaciones con Clientes at TRS Turquesa Hotel, responded to this reviewResponded 3 weeks ago

Dear Brenda P,

Receive warm greetings from TRS Turquesa Hotel.

Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us.

We work hard to meet our guest’s wills. I’ll make sure that our staff gets the recognition they deserve. Your amazing comment has been sent to our management!

We are sincerely looking forward to the pleasure of welcoming you again to our TRS Turquesa Hotel and assure you that you will enjoy even superior services and facilities on your next visit.

Kind regards!
Gelson Zorrilla
Hospitality Manager

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Reviewed 3 weeks ago

Punta cana is a beautiful city and so was the Turquesa resort. We stayed in the honeymoon suite room 5901. And the first day arriving was so welcoming and they made sure to make it feel like home. We had no problems with our stay. We had our personal butler and he was amazing. He helped out so much and made everything possible for us.

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank TuffMedina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GelsonZC, Director de Relaciones con Clientes at TRS Turquesa Hotel, responded to this reviewResponded 3 weeks ago

Dear TuffMedina,

Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests.

We look forward to your next visit.

Our best regards!
Gelson Zorrilla
Hospitality Manager

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Reviewed 3 weeks ago

My wife and I stayed at TRS Turquesa for one week and it exceeded our expectations in every way. I especially would like to thank our butler staff Jose, Plutarco, and Issadora, they were exceptional in making sure we had everything we needed. I would also like to thank the director,Jose Luis Mejia for coming over and making us feel welcome. What can I say? The location sits right on a pristine white sand beach. I had brought water shoes but did not use them after the first day, because the sand was not hot and it felt like baby powder. We had been expecting a storm on one of the days and the hotel let us know the action plan the day before in the event of the storm, but luckily the storm missed us and the weather was fabulous.

The food is very good and there is something for everyone. At TRS you have 4 exclusive restaurants plus you have access to all the other restaurants in the Grand Palladium complex. Of the exclusive TRS restaurants, the French restaurant was excellent, with a high level of attention to detail and about 3 staff for every guest. Of the restaurants in the other resorts the Argentinian was fantastic, although the service was not as prompt. The Indian restaurant went out of its way to meet our needs. I ordered something that was not even on the menu and our waiter spoke to the chef and we were soon enjoying the meal I ordered. The menus throughout the resort overestimate the spiciness of the meals. Some menus indicate that certain foods may be spicy but the food is in fact very mild. Every evening at 21:30 there is a show at the theatre including a circus, a rock and roll show, a Brazilian show etc. The entertainment is good and our favorite was the circus. Also the entertainment staff at the pool was fun and one day they brought the circus performers to the pool to give us a show while we bathed by the swim up bar. Needless to say there is butler service to the beach, and they made sure we always had a frozen drink next to us.

The other great thing about staying at TRS Turquesa is that you have unlimited access to the SPA. The Spa has an entire circuit including mud baths. It is extremely relaxing and it also has its own juice bar with all fresh and healthy fruits plus some healthy snacks. I definitely recommend visiting the Spa especially after several days of drinking whiskey and Frozen Piña Coladas all day, It is a great detox.

Finally I cannot end this review without mentioning the lobby bar. The evening staff and Kelvin kept us entertained until the late evening. Kelvin was hilarious and he would joke and sing and keep all the guests happy, I loved his anecdotes. Plus he could prepare a seeming endless number of interesting shots.

Overall our stay at TRS Turquesa was great, and I would recommend the location to my friends.

Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
2  Thank Escano777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasindiJimenez, Guest Relations Manager at TRS Turquesa Hotel, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you very much for sharing your so kind feedback through TripAdvisor with travelers around the world. We are proud to hear that your expectation were fully exceeded and your experience at Punta Cana will be a memory that will last forever.

I am grateful for your compliments towards our staff, whose kindness and enthusiasm is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing while you were stayed with us.

Needless to say we will be anxiously expecting your next visit. Your “home away from home” awaits you.

Best regards,

Yasindi Jiménez
Hospitality Manager

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