We travelled over-night (never again), but we were greeted very well. The room was just as we asked for in our recommendations. We stayed in the new area, on a third floor. Very quiet and relaxing, except that they knock on your door between 9:30 and 11:00 pm every night in case you need towels. We go to bed early, so we put up the "do not disturb sign". The rooms are luxurious and very clean. The only issue is that the shower doors are not water-spill proof, and so you can easily create a flood in the washroom area. The mini-bar is always full.. no need to ask for more. We`ve tried three a la carte restaurants - The Spanish El Quijote was my favorite. The Rodizio Brazilian was also very very good. The one I would not recommend is El Arrecife.. terrible service, undercooked seafood. The couple sitting next to our table left very early before coffee and desert. My wife was sick for three and a half days, I was sick for a day and a half. I cannot testify if in fact is this restaurant, or mere coincidence. Also, another disappointment was that the Italian restaurant became a seafood restaurant. We only found out when they handed us the menu, and said they changed the day before. The restaurant we went to the most was The Gourmet. Very good. I`d like to say hi to Milagros and Euribilde...very nice waitress and waiter. They are all very well trained. The Gourmet is where we last had supper there. To the tourist with the Blackberry... would you put that thing away? The guy spent 35minutes of his one hour supper talking on his thing while his wife watched. Anyway.. some are rude. As for tipping.. most of the time I would tip and a few times I didn`t. I didn`t notice a change of service. I was treated as a king all the time. Everyone says "Hola" everywhere. The beach is beautiful and very clean. No need to wake up at five in the morning to reserve a lounge chair on the beach or pool... there is plenty for everyone. The hotel was sold out and there was more than half the chairs and long chairs still available everywhere. The pools are cleaned every day with the vaccuum and chemistry is also verified. My minor complaints are few. When we mention to staff members that we are sick.. they simply say: "Oooh.. hope you feel better soon." They don`t care about how and when... they seem to be used to it. We`ve encountered many people that were sick. Some say it could have been the salad, others say it was the coffee.. who knows. But you can also see people rubbing their bellies or running off to the washroom-leaving their friends at the restaurant. If you are sick four days out of seven... that isn`t fun. Another issue I found cheap was in regards to night flights. Your travel agent should arrange that you are allowed to stay in your room at least till midnight. We had to leave our room for noon... so you have another twelve hours without a room. We managed to get a swim-up till five, but still from five till midnight is a long way to go. My other issue is with the travel rep`s morning meeting. It took almost two hours. The only valuable information for me was the first ten/fifteen minutes.. After that they talk about all the excursions... where I assume they get commissions on what they sell. At one point they say to get out of the resort and explore. We wanted to do just that, but their meaning of getting out is to buy one of their excursions. What I wanted is to go where the real local people live, eat, shop etc. I wanted to buy stuff from the real locals outside the tourist area, but they said not to.. it`s better to buy from their Bazaar Store. I wonder why??? The room hot-tubs were very clean... no stale water. All in all.. very nice vacation... but don`t think I`d go back there, I would try another place.
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 140 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalized service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana