I struggled with this review because the RST is really not a bad resort. It delivers what it promises. But, oh how things could be improved.
First, a macro view of our stay. My wife and I enjoyed the resort from 7/15 through 7/24. I had emailed the resort and got immediate responses from Ronny Avila who proved true to his word. We requested Building 55 on the 2nd floor with a king bed which we got. Check-in was a breeze; we received cool champagne, a cool towel, our door key and, of course, the gold wrist band. We were asked to wait for our butler to escort us to our room which was a short few minutes. We were also provided a map (very inaccurate and difficult to read) as well as 3 copied pages that listed the restaurants, Could barely read due to poor quality copying. We met our butler who was nice and delivered on most of our requests. Other things fell through the cracks but no sense whining - we are there to relax.
This was the first resort we have been to where Americans have been a distinct minority. This is not a bad thing, however. Some people may have an issue, but we didn't. Many Russians, Spanish, Germans and French (could be Canadian - don't really know). Definitely an education. That said, I think it was the reason less of the staff spoke English.
As you all know, the Royal Suites is part of a HUGE complex. It actually makes up the smallest part of the resort. You get exclusive access to the Royal Gourmet and the La Chanterelle restaurants and the butler makes reservations at the other a la carte locations for you. Then there is the main buffet restaurant close to the Royal Gourmet.
Now, for the good:
Best set up for towels we have experienced. No towel cards needed and no minimums set. Located adjacent to the beach and main pool.
Really nice beach; powder smooth sand and gorgeous turquoise water with a little wave action.
Plenty of water available in bottles.
Great beach waiter service, These poor folks make round after round of drink runs from 9 til 5.
The room, for the most part was really nice. Matress was a bit firm but it worked out. Nice balcony with sturdy chairs. Thin wall mounted TV with New York stations - no movie channels.
Jacuzzi in the room but we did not use.
Great loungers on the beach. Best we have ever used.
The palapas are huge.
Lots of areas for shade and loungers on the beach at least until 10:30. No need for early wake ups to play the towel game.
The landscaping was ideal and very appealing.
The drink glasses on the beach are rather small so the fact we brought Bubba mugs was a real plus. The servers will take it to the bar for you and fill it with whatever you ask for.
There were not a ton of vendors yelling at the Royal beach. To the right of the beach are several huts that sell souveniers. Much cheaper there than at the markets on the resort.
The Palladium resort appears to have been here for a while. Vegatation is mature and really makes you feel like you are in the tropics.
Now, areas for improvement:
It is next to impossible to find decaf coffee at this resort. Our butler brought us some instant in a cup to use.
We had lunch at the Bohio restaurant next door because it was on the beach. As you pass the service entrance facing the beach, there is a bad smell of garbage.
SHEETS! They don't fit. Every time you change position, the sheet become untucked. Management, do your guests and the maids a favor and invest in fitted sheets!
At each restaurant we ate at, there was a lot of chipped china and glassware. But a lot, I mean about 50% of the glasses and dishes.
Because the resort is so huge, there are carts, buses and a train speeding through heavily walked upon road paths. Sure would be nice to have some walkways.
Speaking of golf carts, they are available to Royal guests. From the lobby, it's easy. However, from other areas of the resort, it is difficult. We were told to call. There is no place to call from. Would be nice if there were dedicate locations to call FROM.
I said the beach was nice and it was. However, the beach closest to the ocean has about a 20-25 degree pitch to it. Appears to be some serious erosion issues. Made it difficult for us to take longs walks.
I don't know why but every time ANY door was closed in our building and especially on our floor, it made a really loud noise.
Calling the front desk was an exercise in futility. Very difficult to communicate with.
There are no beach side snack bars, grilles or buffets on the Royal beach.
That said, our time at the Royal Suites was relaxing which is what we went for. We thought there was so much potential that could be realized with a little extra effort. I would not return, however, because my wife and I would really only desire a strictly adults only property
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana