Appearance wise this resort had breathtaking views. Unfortunately we traveled in groups in which we have an annual couples trip and they had us spread across the resort. We went from Oct .7- 13, 2013. But I'm going to speak only for me.. We reserved the Oceanview/front Honeymoon suite for our 1 year anniversary. It took a slightly uncomfortable wait til we were able to check in but tried to over look it because the excitement of being on vacation. Finally get to our room where we were greeted by little black bugs every where and no air conditioning.. So we immediately went to the front desk and reported the air was working and went to eat. We stopped at the disco that wasn't multicultural at all and returned to the room for the night. I woke up during the night with trouble breathing because it was sooo hot... Called the front desk and was told that they were coming. Never came during the night. The next day they did come and just tore the room up, and this turned into an all day thing. They asked to move our room. But there were no honeymoon suites available until the next day of a 5 day trip. So we allowed them to move our things which we packed up because they left the door open ALL day because the workers just came in and out.. I literally had to put on my bathing suit in the shower for privacy and it still wasn't private. So after staying at the pool just to stay out of their way and because we didn't have a room, we returned to the front desk asking where did they move us to.. Now get this, they didn't know where they put our bags.. I immediately started emailing my travel agent furious.. After about 45-1 hour of them trying to figure out where our bags were, they found that they put us in a Royal Suite Deluxe room which is a downgrade with no ocean view. Still trying to enjoy our vacation we just pretty much went with the flow for the rest of the weekend. They asked if we wanted to change rooms AGAIN for the last night which seemed dumb seeing as though we had to pack and move every day of our stay. The resort is gorgeous.. We met our butler 1 time and he acted like he knew me for some reason. But the butler in the lobby building was awesome and very helpful when she didn't have to be. Once back my travel agency tried to get the resort to refund the difference between the honeymoon suite and the Royal deluxe suite and the resort would never take the call or return the call.. Horrible customer service. If I don't ever have to return to Dominican Republic I won't. Customer service in the lobby of Turquesa was horrible, food was good at the restaurants we went to.. Casino was more like a game room. But if was better when someone saw the bracelets, they did treat you better. I would hate not to have had the bracelet. And to top all this off all the warning signs of DO NOT DRINK THE WATER was unnerving. Had us darn near paranoid when showering or being in the ocean. I was so ready to get out of that place.. Some good times were visiting Jewel: Akon's night club and the Booze cruise Teresa Catamaran was awesome! Everyone had their own stories.. 2 couples had no issues and the other 3 of us just had the run around, constantly having to change rooms.. and 3 couples came home with EColi poisoning.. I think the lowest point was that they wouldn't acknowledge that they took our money and didn't give us what we paid for. We only asked for the difference in the rooms nothing more. Never will stay at a resort in this chain or that have anything to do with them.
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana