Arrived Nov 25th via Sunquest Vacations / WestJet from Toronto. On arrival at Punta Cana airport WestJet passengers were to use a separate line to go though Customs that was very quick and efficient. Just a quick note, when you fly West Jet they cover your $20 D.R. Departure Tax as part of your flight.
Transfer to our hotel was as efficient as we have ever experienced in the Caribbean.
At the Royal Suites Turquesa by Palladium check-in was fast & efficient and we were in our room within 15 minutes after arrival. We found the staff very helpful and courteous including the front desk, restaurants, housekeeping, bars, grounds and maintenance. All have a very important role in making our vacation enjoyable. A special thanks to Maximo Ogaudo on the front for his help and conversation on a couple of occasions.
Rooms - We asked for an upper floor and got a 3rd floor room that suited us perfectly, although we could have upgraded to a swim-up room as many guests did. The room was clean and fresh. The only problem (a minor one) was the shower head holder was cracked and would not support the shower head handle. We made a call and before the day was over, it was fixed. Housekeeping kept our room clean and fresh each day. The name of the housekeeper on the card it our room was Mariloly. She did an amazing job. The Butler / Concierge in our building #54 was Elvi & Manuela. They were both very helpful and courteous. We had very pleasant conversations with both of them.
Restaurants - We booked reservations for all the a la carte restaurants and were seated promptly on our arrival. The food was varied and tasty and the dining experiences were enjoyable. As guests at the Royal Suites we had 2 restaurants exclusive for us, la Chanterelle and the Gourmet, both of very high quality cuisine.
Beach / Pools - The beach is fantastic. We have been to Punta Cana several times...enough said. The resort pools are clean and never crowded. Each morning we witnessed the staff cleaning and checking pool chemicals for the pool at our building.
Bars - Plenty of them on the resort, you should not go thirsty. Staff were always courteous,pleasant and efficient. There is also a well stocked bar in the rooms.
In conclusion we had a very enjoyable vacation. Part of it is meeting and talking to people from other parts of the world. We would certainly recommend this resort.
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana