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“Hotel and Staff”

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The Royal Suites Turquesa by Palladium
Ranked #51 of 110 Hotels in Punta Cana
GreenLeadersPlatinum level
ST.JOHN'S, NL
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel and Staff”
Reviewed September 3, 2013

Hotel: for an all inclusive vacation, the hotel is where you want to spend the least amount of time. In saying so, the hotel on this resort gave the option to lounge when raining or in the evenings as a place to hang about. Unfortunately, the hotel layout was awkward for getting around as the major pool areas were oddly placed, and there seemed to be no concept of getting the people in that area to get up from the loungers [few and far between] and have a good time.

Food: it's all inclusive on the resort, which means they try to mass produce meals to suit everyone's taste. We did the buffets and each night chose a different venue for our supper [steakhouse, japanese, italian, etc ...] All of which left little to complain about. The food was excellent and the buffet was amazing. If you wanted to be a grumpy food stickler and eat only pizza and french fries, you had that option. But, we enjoyed sampling all the foods and the seafood items they had were great. Room service is the only dull mark on the food scale as often food was under cooked especially when ordering a night pizza only to get a soggy mess when you really wanted a crispy crust cheesy pizza. :(

Staff: our staff at our room was great and the bar staff around our small hut / common area were amazing. they offered drinks and water and knew us by name at the end and treated us with respect and we did the same to them. it's hard to cater to people in the hot weather and it was greatly appreciated.

Cons: the downside to the staff came in the form of front desk staff in the main lobby. They seemed to have no clue where anything was or where to direct us when asking for directions. Also, on several occasions a la carte staff seemed to bluntly mock the patrons waiting outside for the doors to open to restaurants for service. In fact, their attitude caused us to skip a meal at our preferred restaurant for the night to another because of this rude attitude.

Cons: the departure from the hotel was a complete 180 from arrival. on arrival we made it to the room in record time and with great service. Upon leaving it seemed nothing was planned and we along with several other couples waited hours to get our rooms checked for final departure from the hotel.

  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
3 Thank JASON O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, October 6, 2013
Dear JASON O,

We are really thankful for the precious time you dedicate to share your good experiences in the hotel with us.

It is a satisfaction to know that you enjoyed your stay at our resort and that we have totally satisfied your needs.

Thanks for highlighting these details; we work to improve every day.

Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,019)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013 via mobile

We reserved the honeymoon suite. The room was on the 3rd floor with no elevator. My new husband has knee issues which was told to the butler assigned to us but no there was no offer to move us. The communication is a big issue for English speaking guests. The temp in our room was pre-set at 80 and we were hot. We called and complained but it never got any cooler. We sweated and were uncomfortable. The drinks are a joke. We were there a week and no bartender could make a decent drink. Most popular drinks were pre made in a machine and not good. The staff was unfriendly and distant. Our "butler" was absent most of the time and it took forever to get anything... We tipped but it still did no good... The service was bad... Extremely disappointed in the resort. We paid a premium amount for sub-par service. We will not return to the DR. Too many other places with great beaches to visit who will appreciate their guests better.

  • Stayed June 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GS-Russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, October 6, 2013
Dear GS-Russell,

Received a warm greeting from the staff of The Royal Suites Turquesa by Palladium, we want to thank you for dedicating your time to share your experiences concerning your stay.

We apologize for our services and that we do not full fill you expectations as well. All comments are very important for us, which is a valuable tool for us to continue improving.

Thanks for highlighting these details; we hope to see you soon at our resort.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Anglia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 3, 2013

Having been to the Grand Palladium Bavaro last year we persuaded our friends to join us this year on holiday as we had had such a great time. A week before we were due to leave (2-16th August) Thomson contacted us to say that there was building work so we were to be moved to the Royal Suites Turquesa. Knowing how lovely this looked we were not worried - and this proved right as it was fantastic from start to finish.
We were placed in rooms next to each other (5907/5908 I think). The rooms were enormous with a bedroom, lounge, bathroom and 1 balcony overlooking the private pool and the other balcony (yes we had 2!) overlooked the gardens and walkways. Everything was clean and tidy.
The Japanese restaurant was a favourite, as was the Steak house. Being upgraded we also had the use of the gourmet restaurant and the french restaurant. Both were really good. We have never eaten so much lobster - which was all included in the Royal suites package.
We went on the Saona boat trip which was very good, and also went parasailing which we purchased from one of the beach vendors.
A special mention must go to Sharon the Thomson rep. Once again she was always willing to help.
We must also thank the management as we had emailed them before we knew about the upgrade to see if we could have any upgrade due to being returning customers. The response from them was very positive - even though it wasnt needed in the end.
In all we had a fantastic holiday once again so cannot fault it.

Room Tip: Block 59 on the 2nd floor - gd views and not overlooked.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
4 Thank legin59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, October 6, 2013
Dear legin59,

Received a warm greeting from the staff of The Royal Suites Turquesa, we wants to thank you for dedicating your time to share your experiences concerning your stay.

Comments like yours are the best motivation for our team.

Once again thank you for choosing The Royal Suites Turquesa and for trusting that we will give you your well deserved vacations.

We look forward for your return.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 2, 2013

I stayed at the Royal Suites in Punta Cana the week of August 12th, 2013. It was by far the worst vacation ever.
Very few of the staff spoke English and did not attempt to try. The wait times at the restaurants were extremely long. The resorts consists of four resorts with all the restaurants spread out all over. The only way to get around is to take a shuttle. The wait times between shuttles can range up to an hour. It was quite obvious that the staff prefer to deal with Europeans and Spanish speaking guest as they were unfriendly toward Americans.

There were not enough beach chairs for all the guest. The food was plain and uneventful. The buffets served the same food ever day with little or no variety. Room service took over an hour and had few choices and was no more tasty than the buffets. Needless to say, I will never return to this resort and would NEVER recommend it.

Denise Whitehead

Room Tip: The rooms with the pool attached were the only thing about this resort that I can say was positive
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank wembley340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, October 6, 2013
Dear wembley340,

Received a warm greeting from the staff of The Royal Suites Turquesa by Palladium, we want to thank you for dedicating your time to share your experiences concerning your stay.

We would like to apologize for the inconvenience you had during your holidays, but I assure you we will consider your suggestions, we are working to improve our services.

Once again thank you very much,

Greetings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 1, 2013

I was upgraded to the Royal Suites and I was transported to paradise!! The staff, the room, the a la carte restaurants are great. The beach is fantastic and everything around the suites simply great. The staff are so friendly and always making sure you have the time of your life. I will come back!

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, October 6, 2013
Dear A C,

With all our affection we want to thank you for your commentaries, you help us to increase every day,

Thank you for choosing The Royal Suites Turquesa as your special gateway.

Greetings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington Heights, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 31, 2013

As previously stated, the staff here is excellent. Our trip was 8 hours delayed, we arrived at nearly midnight, and the staff was ready to check us in and did everything in their power to have us enjoying the trip right away. Room was gorgeous, food was good, butler service was a plus, and the pool was simply excellent. Only problem being our group was a bit loud at the pool. Some European couple reported us, and just about had my sister and brother-in-law kicked out. Said we "ruined their vacation" with our fun. PS - you actually CAN get cut off from alcohol service.... I still would go back anytime!!

Room Tip: Swim up suites are nice, but the regular junior suites are fine for less $$ if you are looking to sa...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nikbolok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, October 6, 2013
Dear nikbolok,

We want to thank you for dedicating your time to share your experiences concerning your stay at The Royal Suites Turquesa.

Comments like yours are the best motivation for us; we try to provide a good team and service to our guests.

Thank you for choosing The Royal Suites Turquesa for you and your relatives and for trusting that we will give you your well deserved vacations.

We will be waiting for your next vacations.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 31, 2013

Me and my mum booked the Dominican looking for a relaxing holiday in a piece of paradise.....and we were not disappointed. We got up-graded to the royal suites due to on-going building works (thank you Thomson). The upgrade meant adults only, which was ideal for our break. The apartment blocks were quiet and secluded, and often we had the pool to ourselves. The butlers were extremely helpful, providing advice and booking al a carte restaurants, to name a few things. Foe more lively times we would head to the main Royal Suites pool area by the beach and spend time at the swim up bar - a great place to meet people and have fun!!

The resort as a whole was extremely clean and staff appeared to take pride in their appearance. The variety of activities/shows/acts and bars was good, and we were kept entertained every evening including a fantastic beach party with lots of rum and dancing!! and a great beach BBQ at night.

The A La Carte restaurants were a real treat especially the Japanese, the chef was extremely entertaining and the food outstanding. I would recommend this and the Brazilian restaurants to any one visiting. The main buffets were standard but with plenty to offer. The staff in these restaurants only showed enthusiasm when you gave a tip, but to be fair they worked long hours and were attentive.

The facilities were exceptional and we could not of been happier with our stay in the Royal suites, however this may of been different if we were in any other part of the resort.

Every part of our break from the room/pool/private beach/food/staff far exceeded our expectations. Our rooms got cleaned twice daily and the gardeners and cleaners are the un sung hero's of the complex. Definitely worthy of tips!!!!!!

You will not be disappointed.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cherrybellrach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at The Royal Suites Turquesa by Palladium, responded to this review, October 6, 2013
Dear cherrybellrach,

From the staff of The Royal Suites Turquesa we want to thank you for dedicating your time to share your experiences concerning your stay.

We try to provide a good team to our guests; comments like yours are the best motivation for them; who work to keep the service and facilities at the height of your needs.

We greatly appreciate that we have totally satisfied your well deserved vacations.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Suites Turquesa by Palladium

Property: The Royal Suites Turquesa by Palladium
Address: Avda. Francia s/n | Playas de Bavaro Higuey, Punta Cana 23000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#30 Casino Hotel in Punta Cana
#35 Romantic Hotel in Punta Cana
#37 Family Hotel in Punta Cana
#44 Top resorts Hotel in Punta Cana
#46 Luxury Hotel in Punta Cana
#47 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Suites Turquesa by Palladium 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Royal Suites Turquesa is an exclusive VIP area of 140 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalized service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more   less 
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Also Known As:
The Royal Suites Turquesa By Palladium Hotel Punta Cana
Royal Hotel Punta Cana

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