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TRS Turquesa Hotel
Ranked #46 of 112 Hotels in Punta Cana
GreenLeadersPlatinum level
Reviewed March 9, 2013

I have been all over the Caribbean, and this by far was the best yet!!!
The entire property was so very clean, well maintained, and had so much to do. The beaches were extremely clean and breathe taking!!!!!

There are so many different cuisines to choose from that is satisfying for all pallets but have room for little improvement. As a professional Chef I am extremely hard to please!

The staff made the entire trip well worth it and have already planned our next trip.
Our private butler's , Stalin and Jose, in building 58 were top notch! They went above and beyond to make our accommodations fabulous!!! As for the rest of the staff, they too were a pleasure and have made our trip fantastic!!!

  • Stayed: February 2013, traveled with friends
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4  Thank chefkross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at TRS Turquesa Hotel, responded to this reviewResponded May 7, 2013

Dear Chefkross,

With all or affection we want to thank you for your commentaries, helps us like yours help us to increase every day,

Thank you for choosing The Royal Suites Turquesa by Palladium as your special gateway. We look forward to your return.

Greetings.

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2,854 - 2,860 of 6,721 reviews

Reviewed March 9, 2013

We just returned from our fourth year of staying at the Royal Suites - Grand Palladium in Punta Cana. As in the past, the food and service at the Royal Gourmet and the French Restaurant were fantastic! The manager and his team are focused on making your dining experience a pleasurable one both in the quality of the food as well as the fun and relaxing atmosphere. Having this restaurant available to those that stay @ The Royal Suites is what continues to bring us back. The food and service are way above the food and service offered at typical all-inclusive type of resorts. The front desk staff at this resort are also very fun, helpful and have the desire to meet all of the expectations of your vacation. If all of the staff at the pool bar were as attentive as the staff @ The Royal Gourmet, the service at the entire resort would be rated A++. However, there are some members of the pool bar staff that seem to pick and choose who they want to serve and who they want to be nice to. On the other hand, there are some members of the pool staff that fit right in with the Royal Gourmet style. You know right away who these people are as their performance is superior to the others. The beach at this resort is absolutely beautiful!

  • Stayed: February 2013, traveled with friends
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4  Thank Shara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at TRS Turquesa Hotel, responded to this reviewResponded May 7, 2013

Dear Shara K,

From the staff of The Royal Suites Turquesa we want to thank you for dedicating your time to share your experiences concerning your stay.

Comments like yours are the best motivation for our team; we work to keep the service and facilities at the height of your needs.

We greatly appreciate that we have totally satisfied your well deserved vacations. We look forward to your return.

Best Regards.

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Reviewed March 8, 2013

Stayed for 2 weeks in the Royal Suites which were pure luxury. The suites which are for adults only have a large king size 4 poster bed, jaccuzzi bath, separate walk in shower, separate toilet cubicle, double sink, bathrobes and slippers for both. You have a choice of 4 bottles of liquers to have in your room and a mini bar which is all included. Our room was cleaned daily and also towels were changed again at night by our lovely, friendly maid who made us plenty of towel art animals.

The butler service we used to make dinner reservations which was excellent as guests in the royal suites had priority, we could use all the a la carte restaurants but guests not in the royal suites couldn't use the 2 restaurants in the adult only section, royal suites. All the restaurants were excellent, from food choice, presentation of food, decor of restaurant and service, also drinks choice was brilliant, our favourite restaurant was the french one in the royal suites, from ambience, decor (pure class), at the end of the meal they brought the liquer trolley which was full of branded liquers.Even the buffett restaurant at the palladium was first class. Everywhere we went, as royal suite guests we could have sparkling wine, rose and white, of which we had plenty of.

The beach was the best we have seen so far on our travels, gorgeous turquoise warm water, golden powdery sand, plenty of sunbeds, you did get pestered a little by beach vendors but it wasn't that much of a problem.

To get you to and from the various restaurants and receptions there was a land train but to be honest we preferred to walk to exercise some of the over use of the food and drink, the most it took us to get anywhere was a 20 minute walk.

There is a 1st class casino which we used a couple of times and there were a couple of entertainment theatres but we didn't really try these out at night because as it was nearly Christmas when we went, we enjoyed walking around the complex to see the array of christmas trees and lights which were fantastic.

We went on a couple of trips, we strongly recommend the Outback Safari which takes you into a local village and you see and meet al ocal family and you also visit a local school to meet the children, The people of Dominica are amongst the nicest people we have ever met, friendly, not arrogant and do not expect tips but always give a brilliant service with a smile, they genuinely appreciate that holiday makers choose the Dom Rep to holiday.

I could go on forever but I will just say, this place is a must, excellent value for money as it was not that expensive and we will definitely be going back, in the near future.

  • Stayed: December 2012, traveled as a couple
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9  Thank Poodlehead_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at TRS Turquesa Hotel, responded to this reviewResponded May 7, 2013

Dear Poodlehead_10,

From the staff of The Royal Suites Turquesa we want to thank you for dedicating your time to share your experiences concerning your stay.

We greatly appreciate that we have totally satisfied your well deserved vacations.

We look forward for your return.

Best Regards.

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Reviewed March 8, 2013

My wife Paula and I spent 8 wonderful days at The Royal Suites.
The staff there were the most gracious, kind and happy people I have ever met.
This was our first trip to the Dominican Republic so I'm not sure if the kindness is inherent
with everyone on this island or just with the Palladium staff but I can tell you that we will be back to visit this beautiful place.
The accomodations were first class. The pools and beach were fantastic. Food was great and the libations never stopped flowing.
In short this island is a beautiful place, The Royal Suites and Palladium accomodations were exceptional but the people make it very very special.
I only have one complaint. The beds are way too hard.

  • Stayed: February 2013, traveled as a couple
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5  Thank jpaulk8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at TRS Turquesa Hotel, responded to this reviewResponded May 8, 2013

Dear Jpaulk8,

From the staff of The Royal Suites Turquesa we want to thank you for dedicating your time to share your experiences concerning your stay.

We work to keep the service and facilities at the height of your needs. We greatly appreciate that we have totally satisfied your well deserved vacations.

We look forward for your return.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2013

We went for a second time to the Royal Turquesa and it was just like the first experience. Great drinks, i mean wen i want a Disarono Bailey's they give you the real stuff. The buffet was ok but i recommend the Chanterelle, it's only for the guest at the Royal Suites and it's very good. For breakfast we went to the Gourmet 3 times and it was also very good, you can lunch and dine there also. In almost all the restaurant the food is very good. I recommand the Brazilian and the spanish restaurant.
We stay at the new section and it was very quiet. A lot of bed to laid down and reed or take a nap. A lot of palapa near the pools and great service at the pools for drinks.
Turn offs: The towels system, no limits but you have to get up early and mean very early to have a chair at the beach or the main pool. A lot of people were angry about this situation. The Italian restaurant is nice to visit but they dont have pasta in the main course ??? they have some as apetizers but to my opinion not great....House red wine is not great, ugly for a five star resort.
Evenings are causy with two choice of shows (not that great), music in different lobby's and a casino. You can go to the discotheque if you want but after 11 pm.
If you like big resorts to walk around it's great cause you have access to the Punta Cana, the Palace and the Bavaro resort at the Grand Palladium.
Another great thing is the spa, very quiet and calm.

Caring staff, great drinks, very good food, nice pools, no place at the beach or the main pool but for us it was a very good place to stay. We had a wonderfull holiday.

  • Stayed: February 2013, traveled as a couple
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8  Thank danicknancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at TRS Turquesa Hotel, responded to this reviewResponded May 8, 2013

Dear Danicknancy,

We are really thankful for the precious time you dedicate to share your good experiences in the hotel with us.

It is a satisfaction to know that you enjoyed your stay at our resort and that we have totally satisfied your needs.

Thanks for highlighting these details; we are working to improve every day.

We hope to see you soon.

Thank you very much.

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Reviewed March 7, 2013

Having purchased our membership in Jamaica, we chose our first membership week to be in Punta Cana. We found the facility to be beautiful and the staff warm and welcoming. We were treated very well and found the accommodations to be wonderful. Upon arrival we did have a few challenges with our membership and the staff worked with us diligently until everything was corrected. Carmen went above and beyond and put all of our worries at ease. All staff members including our butlers, bar service staff, wait staff, reception, cleaning and our valued bell boys treated us with respect and were always happy to assist with all of our needs. Even with our Spanish "not so good" they were patient and made sure our questions were answered.

Room Tip: Make your reservations at least 90 days in advance to better ensure your location meets your desires...
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  • Stayed: March 2013, traveled with friends
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6  Thank SisNFriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at TRS Turquesa Hotel, responded to this reviewResponded May 8, 2013

Dear SisNFriend,

With all or affection we want to thank you for your commentaries and help us to increase every day,

Thank you for choosing The Royal Suites Turquesa by Palladium as your special gateway.

We look forward for your return.

Greetings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

This resort was excellent. we diden´t imagine it was going to be so terrific, i just suggest you one thing..... GO and visit It!!!!! and when you arrive ask for those exclusives butlers, anything I needed, we had it inmediately!!! they´re wonderful, the whole staff is awesome!!!! try and go to that paradise!!!!

Room Tip: Romms are niceeeeeee
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  • Stayed: March 2013, traveled with friends
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8  Thank edisonjhoned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ltajes, Manager at TRS Turquesa Hotel, responded to this reviewResponded May 8, 2013

Dear Edisonjhoned,

Received a warm greeting from the staff of The Royal Suites Turquesa, we wants to thank you for dedicating your time to share your experiences concerning your stay.

Thank you very much for helping other travelers.

Once again thank you for choosing The Royal Suites Turquesa and for trusting that we will give you your well deserved vacations, we look forward for your return.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TRS Turquesa Hotel

Address: Avda. Francia s/n | Playas de Bavaro, Higuey, Punta Cana 23000, Dominican Republic (Formerly The Royal Suites Turquesa)
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Casino Hotel in Punta Cana
#35 Romantic Hotel in Punta Cana
#37 Family Hotel in Punta Cana
#39 Top resorts Hotel in Punta Cana
#42 On the Beach Hotel in Punta Cana
#43 Luxury Hotel in Punta Cana
Price Range: $242 - $586 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — TRS Turquesa Hotel 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more   less 
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Also Known As:
The Royal Suites Turquesa By Palladium Hotel Punta Cana
Royal Hotel Punta Cana

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