We stayed at this hotel for ten days in February for our honeymoon. We stayed in the newer rooms with the swim up pools. When we first got there, we had issues with our room. There was water leaking from the ceiling, the bathtub was leaking because they did not finish caulking it properly, and we could not find the butler to help us with anything all day. We went to the front desk and spoke with Ronny, and he took care of all of our problems. He helped us get another room within a very short period of time, and the room that he booked us in was the biggest swim up room. He made sure that everything was done correctly, and he made sure that we were completely satisfied. I would say that the lobby customer service was amazing, and we enjoyed the rest of our honeymoon thanks to Ronny.
The food in the resort was delicious, and the resort itself was very clean. The only thing I would recommend to people who are traveling during February is to be prepared for busy season; this means you need to get up early to get a good seat on the beach because by 8am the majority of spots were taken.
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 140 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalized service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
- Reservation Options:
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana