Just a quick background: This was my fifth time to the Dominican Republic however my first to Punta Cana. I understand it is a third world country and do not start my vacations with any kind of expectation, I have had outstanding times at 3 stars and understand what I am getting when I travel to this gorgeous country,
The Royal Suites Turquesa was our honeymoon destination. As newlyweds we decided to treat ourselves to a five star hotel. I wish that was what we had gotten. For those looking to book here is a fair and straight forward review of this hotel.
. The food made us sick all 7 days. I have experienced traveler's tummy before but never for a full 7 days and to that degree. It didn't seem to matter how plain and basic we went the result was the same.
. Our ceiling leaked water from the air conditioner and despite phoning the lobby it was never resolved. Our shoes and clothes were soaked as it began while we away from the room for several hours. Our jacuzzi tub was broken as well.
. There were bugs EVERYWHERE. In our closet, on our floors, in our showers. Beatles half the size of my hand.
. The staff were cold. Never acknowledging my thank you's or rarely providing an hola! The room service woman actually hung up on me. The only saving grace were the butlers who worked our building! They were great.
. The beds are like concrete! By the last day my husbands back was almost in spasm and he was in incredible pain. We had to line the mattress with blankets to make it liveable.
. Despite making us sick the Mexican, steak house and Japanese restaurants are excellent!
. The swim up room was worth the extra $20 American a day.
. The beach was gorgeous and we weren't bothered much by excursion sales people.
All and all it was not a horrible experience but I would never return to this resort. It was not worth the thousands of dollars we spent to stay there. There are lots of wonderful resorts in Dominican Republic, I am afraid this is not one of them. My suggestion? The Riu Mambo in Puerto Plata. Great people, great food, great time!
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 140 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalized service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
- Reservation Options:
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana