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Reviewed July 11, 2019

Casa de Campo is an amazing place. Each Time we go the service, people, products is outstanding ! is a place which Excellence is part of whom they are. Strongly recommend Casa de Campo !! And we go at leat 2-3 times a year.

Room tip: Great temperature ( summer time ) and the room was always cool. Super comfortable beds and very clean.
Date of stay: July 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank VivianPR2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RobD3065, social media manager at Casa de Campo Resort & Villas, responded to this reviewResponded July 12, 2019

Hello Ms. Vivian,

Thank you so much for sharing such a nice comment with us. We are very happy to know that you had a wonderful time during your stay. We will share your comment with our staff.

As a member of The Leading Hotels of the World we continually strive to meet and exceed the expectations of our guests and we are glad that this was your case.

We hope to have the pleasure of welcoming you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2019

I will not be going back. First we had to wait over 20 minutes at reception to even be assisted for check-in. We then had to wait over two hours past the check-in time to be given our room. Once they did, it didn’t even have the correct number of beds ready. We had to take our own luggage to the room and back when we left. Calling reception for anything was completely useless. They took forever to respond or call us back about something, if they even got back to us. We were locked out of our room when we had already confirmed a later checkout time with them. Etc. I would expect and accept all of this from a random chain hotel, but for a hotel of this price and supposedly quality, NONE of these issues should be happening.

That being said, the facilities of the overall complex were good, including the beach/bars/restaurants, which is the only reason for the 3 stars. The housekeeping staff at the hotel were helpful and lovely. Our only issue was with the hotel itself, which seems outdated with incompetent reception and management.

Date of stay: July 2019
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank msrojas10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RobD3065, social media manager at Casa de Campo Resort & Villas, responded to this reviewResponded July 12, 2019

Hello Ms. Rojas,

We are very sorry to hear that. We will share your comment with our team. Providing the best experience for our guests is our main goal. We will pass along your review to our team so that we can improve future experiences

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Reviewed July 8, 2019

We thoroughly enjoyed our stay at Casa de Campo in a three bedroom golf villa with a plunge pool. We vacationed for eight days with our two boys and didn't feel much need to venture off the property. We golfed at the Chavon course and enjoyed the breathtaking views, and we were never disappointed in the restaurants. Our favorite restaurant was La Casita at the marina, and our least favorite was probably Minitas because it was a bit slow.

I would recommend taking advantage of the day camps for anyone with small children. They have half day programs, which allowed us some break time each morning to go to the fitness center and the pool. We also recommend visiting Catalina Island and Miravilla Caves as excursions.

Last but not least, our housekeeper Digna was fantastic. She was very helpful, so sweet with our boys, and cooked us wonderful breakfasts in the comfort of our villa each day. She also helped us with laundry which make for a nice transition home where I didn't have suitcases of soiled clothing.

Pro tips: Brush up on your Spanish- you will need it. Our limo transfers didn't speak English, no one off property speaks much English, and many of the non-resort shop employees don't speak English. Also load up on mosquito spray.

Room tip: Villas are great for groups or if you're traveling with children.
Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Alexa E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RobD3065, social media manager at Casa de Campo Resort & Villas, responded to this reviewResponded July 9, 2019

Hello Ms. Alexa,

Thank you so much for sharing such a nice comment with us. We are very happy to know that you had a wonderful time during your stay. We will share your comment with our staff.

As a member of The Leading Hotels of the World we continually strive to meet and exceed the expectations of our guests and we are glad that this was your case.

We hope to have the pleasure of welcoming you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2019 via mobile

I came for a weekend to rest from work and school with my dad. Amazing time here! Anything I requested they were so diligent and aimed to please. The room service was amazing. Thanks Sr. Jose Luis V.!

Date of stay: July 2019
Trip type: Traveled with family
Thank Raquel F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RobD3065, social media manager at Casa de Campo Resort & Villas, responded to this reviewResponded July 8, 2019

Hello Ms. Raquel,

Thank you so much for sharing such a nice comment with us. We are very happy to know that you had a wonderful time during your stay. We will share your comment with our staff.

We hope to have the pleasure of welcoming you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2019 via mobile

Casa de Campo never let you down. It has all the amenities you can imagine and an impecable customer service. From housemaids, caretakers to the chefs and top managers. The pools, award winning golf camp, the blue flag beach with white sand. I mean this is a top 5 star resort. Altos de Chavón is great. Third time overthere and it will never let you down. Excellent resort.

Date of stay: July 2019
Trip type: Traveled as a couple
Thank Kelvin D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RobD3065, social media manager at Casa de Campo Resort & Villas, responded to this reviewResponded July 8, 2019

Hello Mr. Kelvin,

Thank you very much for your comments about your recent visit to Casa de Campo Resort & Villas, we are always pleased to welcome you.

As a member of The Leading Hotels of the World we continually strive to meet and exceed the expectations of our guests and we are glad that this was your case.

We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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