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“Quite clean and wonderful”

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Casa Colonial Beach & Spa
Ranked #4 of 41 Hotels in Puerto Plata
Certificate of Excellence
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Quite clean and wonderful”
4 of 5 bubbles Reviewed March 23, 2014 via mobile

The place is miles from removed from the fast paced all inclusive resorts. The rooms are extremely clean, the beds are clean and the hotel is spotless. Staff are helpful and friendly.
Slightly overpriced for the value but if you are stuck in puerto plata this is the best hotel in town, we spent two days checking.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travellers199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Team, Manager at Casa Colonial Beach & Spa, responded to this review, April 9, 2014
We are delighted to know that you enjoyed your stay at our luxury, boutique resort. We do occasionally run special offers, so please do sign up to receive our newsletter from our website so you can be informed of these special deals. We do hope to have you back with us soon.
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525 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
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Canada
1 review
5 of 5 bubbles Reviewed March 18, 2014

This is out third year returning to Casa Colonial. In the past 30 yrs. we has vacationed in several Caribbean Islands and stayed at various very reputable hotels but this one is our very favorite. Aesthetically this boutique hotel is exceptional. The rooms very clean, well appointed and the beds so very comfortable. We had a room with balcony and ocean view..what a way to decompress, starting the day with coffee or sunset with a drink in hand listening the ocean waves. Casa Colonial has a new chef from Italy and he is slowly changing the menu with some truly exceptional dishes. Home made pasta is mouthwatering and so beautifully presented! We always found the meals very good and fresh but Chef Roberto has raised the bar many times over. Try the gnocchi with pesto or any of the new appetizers.. buonissimi! We had all our meals at the hotel and they were all wonderful. Great wine list as well.
All the staff are professional, courteous and always ready to please. Great to see so many of the same staff each time we return. The Spa facilities are very good and are open even after hours for sauna, steam or gym, great way to end a day of suntanning or from walking the long beach. Afternoon drinks/relax in one of the four hot tubs overlooking the beach is another key feature of this wonderful resort.
We have already booked out 2 week stay for 2015.

Room Tip: all rooms excellent. the gardens are exceptional so a non ocean view room is just as wonderfull
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caribtravelalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Team, Manager at Casa Colonial Beach & Spa, responded to this review, March 20, 2014
Your continued patronage just means the world to us and is the highest compliment we can receive. We will certainly pass your kind words onto Chef Roberto and the rest of the staff. We can’t wait to see you both again in 2015.
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Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

The doorman said it best when we first arrived - "welcome home". These simple words couldn't have been more true. The Casa Colonial, one of the Small Luxury Hotels of the World, came to represent an oasis in Puerto Plata. From the glorious accommodations, to the fabulous staff, to the quiet rooftop pool, this is truly the only place to stay in Puerto Plata. While it would be considered expensive when compared to the neighbouring all-inclusive resorts, it epitomizes the phrase that "you get what you pay for". When you looked from the beach at the resorts on either side of the Casa Colonial, you saw crowded facilities and non-stop noise while the beach at Casa Colonial was open and peaceful. When we ventured off the property to tour the town or attend a scuba dive, we always felt like we had arrived home when we got back to the resort. Our thanks to the entire staff for making our week very memorable. As for the noise concerns previously noted - the all inclusive resorts that neighbour the hotel can be intrusive. But if you turn the air conditioning on high (but at a higher temperature so you don't end up an ice cube) then the "white noise" helps in this regard. Besides, would you rather be a neighbour to the noise or be in the middle of it?

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScottBandHillaryB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Team, Manager at Casa Colonial Beach & Spa, responded to this review, March 20, 2014
What a lovely review - thank you so much. We love your poetic wording! We do truly believe that attention to detail certainly makes the difference and that is so important in a small boutique hotel such as Casa Colonial. We will certainly pass your kind comments on to the staff. We very much look forward to welcoming you back ‘home’.
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Puerto Plata Province, Dominican Republic
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

This is a stunning property with spacious rooms and excellent personalized service. I had a wonderful dinner at the fine dining restaurant with outstanding food. I had the special mushroom risotto and it was as goi as it gets. The rooftop terrace and pool also has the best fish tacos you will have anywhere. A real jewel and I highly recommend as a chic and romantic get away.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kattraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Team, Manager at Casa Colonial Beach & Spa, responded to this review, March 11, 2014
We love the ‘chic and romantic’ getaway – we may just use that! So happy to hear you enjoyed your stay at Casa Colonial. We will share your compliments with our chefs and staff. We do hope we will see you again very soon.
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New York City, New York
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 6, 2014

The property and location was excellent! We had a great room overlooking the beach with a balcony. The furnishings were up-to-date and the room was a good size. The beach is beautiful and not crowded - it was nice to not have to rush for a chair on the beach or pool in the morning. Though the hotel is expensive, the drinks and food are very reasonable. The spa area is very nice and the massage I got was very good.

The customer service was very good, however, my only complaint is the speed of service when ordering from the beach (the resume for 4 stars versus 5). It took quite awhile to get a drink and oftentimes we had to seek out a waiter since they weren't coming to the beach area frequently. Overall another great experience with a Small Luxury Hotel (SLH) property!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danielleknyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Team, Manager at Casa Colonial Beach & Spa, responded to this review, March 10, 2014
Thank you very much for your review - we're so glad you enjoyed your stay at our quiet and peaceful resort. We are sorry to hear that you experienced slow service at the beach. Guest satisfaction is our #1 priority and we do hope you see an improvement on your next visit, which we do hope will be soon.
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TXWORLDTRAVEL
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 4, 2014

Spent 4nights at Casa Colonial in DR - absolutely phenom experience from the meet n' greet at the airport throughout the entire visit!

Pluses:
- Personal VIP Meet n' Greet as I got off the airplane through Customs and Immigration (well worth the added expense)
- Bar (WOW!) ... best Vodka Martini in the Caribbean
- Restaurant ---- EXTREMELY civilized and worth visiting
- Pool (WOW!!!) ... how awesome is that view!
- Room ---- outstanding!
- Spa --- incredibly relaxing
- Staff --- some of the best I have worked with in many years of travel
- Single bill included everything I spent (including taxi services)

Casa Colonial is definitely on my list for a return visit! I was NOT interested in a HUGE mega hotel with lots of noise ... Casa Colonial was extremely civilized and well secluded.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TXWORLDTRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Team, Manager at Casa Colonial Beach & Spa, responded to this review, March 10, 2014
We are truly delighted to know that you enjoyed your stay with us – thank you so much for pointing out the pluses you experienced in each area of the resort! We will certainly pass along your compliments to the staff and we do hope your next visit will not be too far away.
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Oakville, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

Stayed at this fine resort 2 weeks ago.

Hotel arranged for our convenient airport pickup. Hotel is about a pleasant 20 minute drive away.
Flight from Toronto took about 3 hours and 45 minutes...Airport is very nice, and quite efficient. Customs took about 15 minutes despite things being quite busy.

Hotel is located in a tidy,well landscaped and very clean looking area surrounding a golf coarse.
This is the nicest resort in the area..Other hotels look to be 3 to 4 stars. Some "luxury" condos around as well.

Were not super impressed with front exterior of the resort when first arrived..has kind of a small entrance with a gate house..just did not get the expected wow factor but upon entering hotel quickly changed our mind.

Attention to detail is everywhere and overall look of resort is beautiful. All service provided is excellent.Most staff work very hard to please and no request is a problem...Sometimes had a bit of difficulty explaining things in English but overall not an issue with us.

Room was oceanfront and located on the third floor...Ocean is a bit difficult to see as many trees block the view..can hear it though and do see some water through the tree canopy.
Was very nicely decorated with tasteful furnishings and finishes..had a super comfortable bed with perfect linens...Air conditioning worked well and had a ceiling paddle fan to help with air circulation ...Washroom was perfect. Fluffy towels, housecoats and slippers provided.
Housekeeping staff excellent.
Had a very generous sized balcony which luckily got the morning sun.. Always managed to have our first cup of morning coffee outside enjoying the fabulous weather we experienced every day.

Hotel has 3 very pretty dining areas..Breakfast and lunch were always delicious... Dinners could be improved on...Quality of food provided was always excellent but some meal choices ended up being quite tasteless.

Cost of food and wine was comparable to pricing we have at home...Prices seemed reasonable and never felt like we were overpaying for any item purchased.

Live entertainment in bar area was provided and appreciated on Friday and Saturday evening....was very good but perhaps something a little more upbeat would be nice...certainly not a complaint..... just a suggestion coming from a couple in our mid fifties.

Web site for hotel is good and does explains things as they are.

One significant complaint I have is regarding the window coverings in our room.. very difficult to open and close and constantly coming undone and hanging off the track..overall look quite sloppy..curtains also seemed unclean and really did not enjoy touching them.
Having said that, must mention the general cleanliness in the entire resort is spotless...only had difficulty with their window coverings.

Aside from the above mentioned issue, this resort is well worth a visit and we will most likely revisit in the near future.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wendy f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort_Team, Manager at Casa Colonial Beach & Spa, responded to this review, March 4, 2014
Thank you very much for taking the time to let us know how much you enjoyed your recent vacation with us! The resort team works hard to provide an excellent experience so it is always gratifying when the details are rewarded with kind words. We will certainly pass on your compliments to the team. We appreciate receiving your feedback about the window coverings in the rooms and we will look into that immediately. Hopefully on your next visit we will be 100% perfect!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Colonial Beach & Spa

Property: Casa Colonial Beach & Spa
Address: Playa Dorada, Puerto Plata, Dominican Republic
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Plata
#2 Business Hotel in Puerto Plata
#4 On the Beach Hotel in Puerto Plata
#4 Luxury Hotel in Puerto Plata
#5 Family Hotel in Puerto Plata
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Casa Colonial Beach & Spa 5*
Number of rooms: 50
Official Description (provided by the hotel):
Located on the exotic north coast of the Dominican Republic and directly on the crystal water, Casa Colonial Beach & Spa is the ultimate, world-class resort. ... more   less 
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Also Known As:
Casa Colonial Beach And Spa
Casa Colonial Beach Hotel Puerto Plata
Hotel Casa Colonial Beach

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