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Reviews (5,175)
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Reviewed June 18, 2013

The staff was amazing and clearly enjoyed their jobs. John Cena and Espaguetis were excellent entertainment!
If you are looking for fun time, this place is perfect. You can pretty much make it whatever kind of vacation you need.

  • Stayed: June 2013, traveled with friends
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2  Thank CocacolaLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

We stayed here for a week through an RCI exchange at the Tropical in a one bedroom Jr. Suite with an ocean view room. RCI was running a special of $20. for each adult, per night, and we felt this was a good deal. There restaurants range from average to above average, but none we felt were outstanding. The staff at the hotel were very polite and for the most part were very helpful. Here are some positives and not so positives|

Positives

- All inclusive rate was very good in comparison to other all inclusive resorts we have traveled to
- Maid service every day, they try to please
- Mini refrigerator in the room that was stocked daily with water, Pepsi products, and beer
- The grounds of the resort are very nice and manicured
- Easy access to all of the adjoining properties
- Pools are nice, some "adults only" pools
- Franscico Diaz was an outstanding guest services host, he really went out of his way to help us out

Not So Positives
- Timeshare salespeople hang around the Casablanca Restaurant and hotel lobby just waiting to sell you a timeshare. Having timeshares, do not give up your valuable vacation time to hear their presentation as it will take much longer than they tell you up front. We have travelled quite a bit, and by far, they were the most aggressive sales people we have ever run into. Advice up front, just say "no" loud and clear.
- People at the front desk were nice. However, we had issues with our hot water and even though we reported it three times, we still did not get it fixed
- While the rooms are nice, they do have some updating that needs to be done.
- TV's need updating and even though they advertised many different channels, none worked well the whole week we were there. We reported the issue and the staff at the front desk said it was due to the weather.
- Activities were offered, but, they bordered on being a little "cheesey"
The activity directors were enthusiastic though!
- If you exchange through RCI, check with Guest Services in order to get picked up at the airport free. Going back it is not free and you will need to arrange and pay for, in advance, for the cost to be transported back to the airport for $50. per couple.
- Internet is $70. a week and was at best sporadic
- Shopping is limited on property

While you are there, you may want to see the other units. They have the Royal Suites which is more updated, small kitchenette, and nicer all around accommodations. If you are an Interval International member, you can ask for a trade into these units. But, they will not trade into RCI.

Other available units are:
- The Tropical
- Crown Villas
- Crown and Residence Suites
- Presidential Suites by Lifestyle

Room Tip: Remember you are in a foreign country and do not drink for the water faucets even when you are brushing your teeth. The resort has signs posted in each of the bathrooms to not drink the water. The Dominican Republic as a general rule are very proud of their heritage and cultural and being respectful of that will go a long way with them.
  • Stayed: June 2013, traveled as a couple
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3  Thank mparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

Jhony Bravo was the Best!!! He made my trip a lot of fun!! Great service from the staff but Jhony Bravo made my trip a lot of fun!! The activities during the day were awesome because they broke up the day when I needed a break from the sun. I also like being active so this helped! I liked playing golf and dancing bachata with Jhony Bravo!

  • Stayed: May 2013, traveled with family
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1  Thank Kimmi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

The resort was nice and very compiling to the VIP members only!!! Most of the parties and nice accommodations were for the property owners! The staff did not speak English, the food was okay, the lights went out every night about 2am! The AC did not work until my last day! The spa was the bomb!!! The entertainer Pochie-pochie, the water aerobic director over at Tropical was very nice & friendly!!! Under the circumstances it was a nice get away!!! If I was to go back I think I would enjoy myself more if I was a owner because just visiting through Cheap Caribbean it sucks!!! Oh, the Welcome Party on Sunday and the Foam Party on Thursday was nice and well planned!!!

  • Stayed: May 2013
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Thank Tikki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

Loved the food, location, all of it! First of all, the staff was excellent, especially the entertainment staff by the pool! They all have nicknames you will know and remember. John Cena and Michael Jackson are AWESOME water aerobics teachers. They, along with Puci Puci and a couple of others run all the activities by the pool. They also double as performers at the nightly shows at the Colluseum. Make sure you go to the VIP Welcome Party and Thursday night Dance Party. We had air conditioning the ENTIRE time we were there. A couple of dollars here and there go a long way. Since it is a vacation club, they take you on the tour of the facilities and ask you to buy in. But they don't haggle you if you don't, and you get free rum!

  • Stayed: June 2013, traveled with family
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4  Thank JenV724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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