My experience with this hotel was HORRIBLE to say the least.
On the first full day I was at the resort, someone with a key came into my room and went through my luggage and STOLE EVERYTHING in my wallet. I had to cancel my credit cards and had $0 money for the trip. ($500 was all the cash i had to spend, including my money to get back home) When I reported it to guest services, security and the guest services general manager, they wrote up a report but let me know they could not take any action because "it was against Dominican law to accuse someone of stealing if I didn’t see them do it!"
Also, I was accused of losing the money and probably misplacing it somewhere. I was the victim, but they made me feel like I was a making it up. The General Manager actually said “people say they lose stuff all the time because they want something for free, are you sure you didn’t lose it yourself?”. They told me they contacted your company and the higher ups of the hotel and that I didn’t need to contact you, because you would be fully aware of the situation and the report, but I am doing this anyway because I do not believe the proper measures have been taken.
This RUINED my trip. I had no cash or credit cards to use. I could not book any excursions or buy souvenirs etc. I felt violated. I didn’t want to leave my room because I was afraid someone would come back and steal my passports or my phone etc. I was even reprimanded for not paying to use the safe in the room, however I told them I didn’t do this because when I asked for a key, the girl at the front desk said she didn’t have it and I had to come back the next day. Well it was THAT NIGHT that the incident happened. I find it very suspicious that I asked for a key, was told to come back the next day, and then that night someone goes in my room??!!?? I let the general manager know this info, and I was told by the general manager that they keys are always available and what I was telling her was incorrect and I would never be denied a key. Again, I was being told I was a liar about my information.
When they inspected my room, they said there were no signs of forced entry and they don’t see how someone could have broken in. That is when I explained that it had to of been someone with a key, and I was again told I can’t accuse the staff unless I saw it happen. My husband’s wallet was wrapped up in clothing, in the suitcase, around his underwear to be more specific and then stuffed at the bottom of the suitcase. Right before we left for dinner that night, I took out $10 for cigarettes, and re wrapped the wallet in my most secure way, as I wasn’t provided a safe. I was already on high alert by the sales pitch people and the lack of security I was offered, so I made sure I hid the wallet the best I could.
We went to dinner, came back about 2 hrs later, and went right to bed. The next morning, when I woke, I noticed the suitcase was unlocked. I asked my husband if he had gone in it already and he said no. Upon opening it up, everything appeared to be fine, but when I unwrapped the wallet from the clothing it was hidden in, I noticed it was empty. Someone came in, took the time to go through our stuff, and put it back so it wasn’t noticed. But again, I was questioned, or should I say interrogated as to why I didn’t call them the night before "if that when it really happened" said the general manager.
I didn’t notice it the night before because I didn’t go back in the suitcase when I went to bed. My pajamas were laid out on the bed already, so no need to go in the suit case, or even for the wallet for that matter.
If being paranoid from this point forward wasn’t enough, we had to ask on multiple occasions to NOT have any kind of room service, cleaning etc. Yet we had our room cleaned 2 more times while we were out, as well as a fumigator come. They had no regard to our demands. They just kept saying "oh sorry, they must have forgotten not to go in to your room." Then they brought us a bottle of champagne, and some cheese to try to make amends when I told them not to even bother because both are available at the buffet!!! They insisted on coming so my husband told them they could, but right away, while we were still in the room.
When I asked them to give me a safe for free after the constant intrusions, the response I got was "you don’t have anything left, why would we give you a free safe? If you are afraid YOU will lose your passports also, leave them with us at the front desk." I didn’t do that, because I DONT TRUST THESE PEOPLE!!! My vacation was ruined. I was violated, my trust for them was destroyed, I couldn’t leave my room, and my husband was so upset over the matter he was sick for half the trip. He couldn’t leave the room if he wanted to. We couldn’t participate in ANYTHING and every time we try to leave to eat, we rushed because we were afraid something else would happen to our passports, or phones or even our clothes if they were that desperate. I WANT A REFUND FOR THIS TRIP.
There is a lot more that happened during this trip, such as the fact that because I did not take their "tour”, which was a time share presentation, I was treated much differently than those who did take the tour, and purchase shares of the hotel. I was constantly harassed by them at the buffet each morning, when I did try to leave my room. If or when I needed anything, such as towels or my fridge to be restocked while I was in my room I was told no one was available, even though I could see housekeeping walking all around the premises. Both of my reservations for the restaurants were at 9pm. And one of them I couldn’t even go to because, they told me I wasn’t on the list, even though I brought the paper with me. I was ignored and treated as if I was below them. I was actually told that if I was a “true” VIP member, I would have a better room with a stocked mini bar, and would get better reservations and service. Since I choose not to participate, I do not get VIP service. This was told to me by the multiple guys walking around with the clipboards trying to sell you timeshares. They told me I choose not to get exceptional service. Listen, I didn’t need VIP service, I just wanted basic amenities.
My experience was horrible. I lost $500 in cash, had to cancel my credit cards, and couldn’t leave my room. I also forgot to mention the cockroaches in my room, and in my shoes, which I had the pleasure of sticking my foot into one day. The water was always cold, and the power constantly shut off. This was a problem as the TV and radio were our only source of entertainment since we could not leave our room. The list can go on and on about the many issues I dealt with at this resort, but anything beyond my break in probably sounds petty compared to the robbery that happened.
- Official Description (provided by the hotel):
- Set within the sprawling Lifestyle Holidays Vacation Resort, The Tropical offers a classic hotel vacation experience set within quaint, two- and threestory, Mediterranean-style buildings. The mood is laid-back and distinctively Caribbean. Guest enjoy all resort facilities and amenities (excluding the V.I.P areas) including swimming pools, a choice of excellent restaurants, exercise rooms, tennis courts, windsurfing and so much more. The Lifestyle Tropical is Ideal for couples seeking a private island hide-away with all the advantages of a world-class resort. ... more less
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- Also Known As:
- Lifestyle Tropical Beach Hotel Puerto Plata
- Lifestyle Tropical Beach Resort And Spa
- Lifestyle Tropical Beach Resort Spa
- Hacienda Tropical
- Hotel Lifestyle Tropical Beach