We booked the VIP travel services with a vacation package to Dreams La Romana, Bayahide. On the VIP voucher it said "Look for a VIP Travel Services airport representative holding a welcome sign." There was no representative with a sign when we left the baggage claim area, but we found the guy in a short while. A day before leaving the resort, we made a reservation for 2:15 pm the next day for the pick up so we can make it in time for our flight (the hotel was about an hour and a half away from the Santo Domingo airport). At 2:25 pm we called to check where the shuttle is, and we were told it will be there in 5 minutes. Another 35 minutes passed and there was no VIP shuttle. Luckily there was another company's shuttle that came to pick up some other guests, so we got a ride with them and made it to the flight on time. This was a very frustrating experience.
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