When we arrived at ' be live' it seemed a bit weird all the clocks were set at different, incorrect times We smilingly commented to the desk person, she & scowled & ignored the comment. She did not smile at us once during the process of checking in, although we tried to be friendly
The lobby was dark, dingy & worn, the furniture chipped and dirty, & there were dead flowers in vases.
We arrived at 1, Check-in was at 3:00
Checking-in process ended at 1:15 & we went to concierge for dinner reservations. They informed us reservations closed at 1:00, so he did us a” special favor” by ‘overbooking’ the Brazilian restaurant for us at 6:30, even though we told him it was earlier than we had wanted to dine.. We actually had wanted to eat at the air-conditioned ‘gourmet’ restaurant, but were told it was' fully booke' all night.. (Note: this restaurant never filled based on our evening observations. Senseless.)
While walking around as we waited for our room we were distressed to notice the pool area& beach chairs wee in complete disarray & the cement patios were all severely cracked, chipped and peeling.
While waiting for room we went to buffet. Food was not very good, service poor. Tables clothes were worn and fraying. Empty food stations were not refilled promptly.
At 3:00 we went back to the desk & are were told we have the 'best' room in the 'newest' building. Neither the building nor the room were at all new. The room was very basic with a king size bed & couch..
We asked for extra towels, as we only had 2, extra pillows & ice as we heavily tipped the bellman. He said sure & never returned. We later called for the 2 extra towels & a very unkempt ‘supervisor’ appeared at our door.. She barged in & called someone from our phone, yelled at us in Spanish & said'... only 2 towels", then she departed.. When latter we complained to the concierge (as the front desk people were very unresponsive & unfriendly) & we were told that is the policy in the Dominican republic, only 1 towel per person. Really????
Eventually we were brought 1 extra towel.
The entire property is in disrepair and poorly maintained i.e: the handle to our bathroom door came off in my hand as the wood was completely rotted, weeds ae growing & the ground was covered in falled leaves. The grout on bathroom floor is dirty & cracked.
We finally went to dinner early at Brazilian restaurant. We left their at 8:30 & the restaurant was not yet full. We were very frustrated as were given these 6:30 reservations as a favor because it was so full.
There were waiters walking around the restaurant to sell 'upgraded' wine at dinner. We had no choice but to buy a bottle for a glass of wine as house wine is very bad. We have never been to an all-inclusive that had such poor wine. They pour the ‘house “ wine out of gallon plastic jugs into glass carafes. The jugs look like Clorox containers and the wine is not much better than that.
This is a low end resort that looks to get extra $, I.e. Wine, lobster, fish and meat dinners, room service wherever possible
Gift shops on property have different prices for the same products and are generally overpriced.
There are people wandering around trying to offer you your ‘free’ gift. We decline as it smells like scam.
When we returned to our room there was a note informing us our room was to be fumigated at 9:30 am the next day. (REALLY???) We opt out, however when we walked through the corridors of our building the next morning they reeked from the smell of fumigation
We had checked at the spa. It was hot & empty. There was no clean spa odor that is typical. We looked no further than the entrance & choose not to book treatments.
The gym was hot & unusable.
Cabs were supposed to be available on departure, it took over 15 minutes to get one. However, the time was spent with the front desk trying to get the special slip of paper to show we returned everything. When we checked out & paid for our extras an hour earlier we were not given the special slip., nor did we request it because we have never had a escort require an exit slip! . She now argued she needed our pool towel cards.She finally agreed to only charge us $20 per towel & allow us to charge it. Of course we found the cards were in my husband’s wallet when he went to pay so we were 'allowed' to leave.
We were here for only one night, if not we would have checked out after the first day.
I could list a lot more of the problems, but this should be enough to give you an idea of how gross this facility is..
There are many fine all inclusive resorts at very reasonable prices as we found out when we met up with our trip group. This definitely was the very bottom of the barrel. It ranks as one of the worst places we have stayed.
- Official Description (provided by the hotel):
- Be Live Collection Marien is an all-inclusive 5-star resort in Puerto Plata, located in the northern coast of the Dominican Republic. With a privileged location synonymous of beautiful settings and its heavenly beaches, it is a perfect place to spend a relaxing vacation whether it is for a romantic getaway or for a family fun adventure. The resort features a spa, nearby golf course for guests and event facilities ideal for hosting special events. This complex is located 1 hour from Santiago de Los Caballeros, 10 minutes from the city of Puerto Plata, known for its rum factories and 30 minutes from Gregorio Luperon International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Be Live Grand Marien Hotel Puerto Plata
- Grand Oasis Marien Hotel
- Coral Marien Puerto Plata
- Oasis Marien
- Marien Coral Resort
- Grand Oasis Marien Puerto Plata