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“Get a safe or get everything stolen” 3 of 5 bubbles
Review of Be Live Collection Marien

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Be Live Collection Marien
Ranked #9 of 41 Hotels in Puerto Plata
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Get a safe or get everything stolen”
3 of 5 bubbles Reviewed March 22, 2013

I went with a group of 38 people and overall it was fun. But few girls out of the group got $2500 stolen by housekeeping. An older guy next door also got £500 stolen. All this happened at the same night and the hotel managers refused to do anything. It was such a hassle to even get security to the rooms. The employees were so rude and threatened to kick us out because we demanded our issue to be solved. Moreover, their food SUCKED and reservations were full before anyone got a chance to book it. I would not recommend this place

  • Stayed March 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Rnigli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,301 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (674)
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English first
New Brunswick, New Jersey
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed March 22, 2013

I wasn't at all happy with the service that its staff gave us. From the moment we arrived I could tell they didn't want us there and it seemed like they were trying to do all they could to make us leave or find reasons to kick us out. All we wanted was to have a fun time and not even bother anyone around us. Some of our money was stolen the first night we got there and the staff tried to blame our group for the lost money. I called about ants and mosquitos in our hotel room about 3 or 4 times and nobody came to look at it. We were also accused of other things that they have no proof of that it was actually us or some other group. Poor hospitality and poor service by the staff.

  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Samir P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark, New Jersey
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed March 22, 2013

I went with 38 people on March 16th and mine and 6 other girl's money was stolen On march 16th night while we were all gone from our rooms. THEY DID NOTHING TO HELP US and won't even give us the money back. They didn't call the police. AND The nerve they have to tell us that one of our own friends did it and blamed it on us. Over $2000 was stolen from our OWN Rooms and we had to pay on top extra to make phone calls to our parents because that is how cheap they were. WORST resort ever. They didn't even treat us properly and gave us dirty looks just because we were so many of us. I hate this hotel and the staff. The manager was terrible. They didn't do anything to help us out and help find who stole our money. NOBODY STAY HERE. we were in 4220 and the other girls were also in the 4th building. SOMEONE went through our stuff and physically took all the cash we had. So for the 6 days we were there, we were cash-less. WORST spring break for us. One of our friends even bought the safe and someone took money from her safe. DO NOT GO TO THIS RESORT THEY WILL NOT TAKE CARE OF YOU AND BLAME YOU FOR THINGS THAT HAPPENED.

  • Stayed March 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank shwets91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottetown, Prince Edward Island, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 21, 2013

Just came back from an awesome vacation at Be Live Grand Marien.I can't say enough about this resort.The room,staff,food,beach and property were all awesome.I would definately recommend this property and would go back in a heart beat.

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Faye K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live G, Gerente at Be Live Collection Marien, responded to this review, April 2, 2013
Dear Mr./Mrs. :
Thank you for sharing your impressions of your recent stay with us, through this web site and for selecting our Be Live grand marien.

Your kindness comments are very important for us, since we put our greatest interest and value in our guests' opinion, definitely they helps us to improve on our services.

Please receive our warm regards from Dominican Republic, has been a pleasure to serve you.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 20, 2013

This holiday myself and my friend have just come back from has been unforgettable and we will definitely be returning. The food the atmosphere and most of all the staff are amazing, I had no fault whatsoever. Especially one of the newer staff called Hector, he was brilliant, so full of energy and life its unreal! But also all of the other staff were amazing too, not just the entertainment staff but the restaurant staff and the bar staff and reception and everything I could not fault again. And my friend and I will definitely be returning there. It can't come soon enough!!!! I want to say a big thank you for makin our holiday as fantastic as it was :)

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank DanRex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live G, Gerente at Be Live Collection Marien, responded to this review, April 2, 2013
Dear Mr./Mrs.:

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site. It is truly a pleasure for us to learn that you enjoyed your stay with us.

We thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services.

Please receive our warm regards from Dominican Republic, has been very nice to serve you.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

Was there from Feb 29 to March 12 great times as always. Was also there for a week at New Years. The place is great from the front desk to the beach bar excellent service. Animation team is super from Sexy Belly (franklin), Angelina, Patricia, Rossie, Denzel, Dani, Hector, Frankie all of them! Can't wait to go back soon. Miss you all mi Amigo's!! xoxo

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tex02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live G, Gerente at Be Live Collection Marien, responded to this review, April 1, 2013
Dear Mr./Mrs.:
We would like to express our most sincere gratitude for sharing your impressions of your recent stay with us, through this web site. Thank you for selecting our Be Live Grand Marien.

It is truly a pleasure for us to learn that you enjoyed your stay with us. We thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services.

Please receive our best greetings from Dominican Republic, has been a pleasure to serve you, and of course, will be very nice to welcome you back at The hotel.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 18, 2013

We stayed at the Be Live Marien at the end of February and overall the experience was great. Here is a recap of our stay. We arrived on a Tuesday, and left on a Tuesday. We read up on some of the other Travel Advisor reviews so we had an idea that the rooms might smell moldy, and the food selection might not be great. When we arrived, we were originally shown to a room in Block 9. The room smelled moldy, so we asked for another. The second room smelled even moldier! But we asked for a third room, which was in Block 8, and although it smelled slightly moldy at first, the smell disappeared as we got some air into the room. I have spent some time in the Mediterean, and I know that sometimes rooms smell like this if it hasn't been aired out in a while.

After we got settled in our room, we strolled around the grounds. I loved the grounds!! There were paths everywhere so that we could go for a nice stroll. The beach was close by, the pool was BEAUTIFUL!!! Just a note, I loved the beach. But some people might not like the fact that the first couple of metres of ocean filled with lots of sand and seaweed sediment...but a few metres beyond that, the water is pretty clear, and sooooo nice and relaxing to float in, ahhhh!!

One of the Australian tourists mentioned that he kept trying to borrow a boogie board from the hotel (they advertise free water equipment), but they didn't have any. So you might wanna bring stuff from home. I wish I had brought a pool noodle from home for the beach.

The pool was fantastic!! Not too hot, not too cold. The perfect place for splashing and swimming, with entertaining aquabics lessons taught by "Sexy Belly". We found that the pool chairs did get snapped up, so we put towels on our chairs before we headed to the buffet for breakfast.

The breakfast buffet was good. The breakfast juice bar was FANTASTIC!!! About 6 different blends of tasty fruit juices were available. ATTENTION BE LIVE MANAGEMENT, Please offer the juice bar at lunch and dinner too!! Thank you!!!

The lunch and dinner buffets weren't bad. There was about 12 dishes to chose from, plus breads, soups, salads and a grill which served up a varied dish each day. There is more to choose from if you stay at a 5 star hotel though.

We ate at the Mexican, Brazilian and Gourmet restaurants. The food at the restaurants was delicious. I noticed that the beef is a little chewier in the DR. Probably because their cattle dont' have hormones and chemicals injected into them.

There is a snack bar at the beach. The food there isn't bad, but you have to watch when they replenish the hot dishes. Sometimes food stays there a bit too long and doesn't stay hot. Or flies land on it. Just a heads up.

The staff at this hotel were OUTSTANDING and friendly!!!! They had to cope with minor things like a lack of towels, and coffee cups. They did their best and I thought they were wonderful.

The salesmen who lurked by the buffet kept trying to sell us timeshares, but we brushed them off.

Rooms were clean, beds were soooo comfy (the pillows were a bit hard though, you might wanna bring your own). The area was quiet. I had no problem sleeping!!

Don't forget to tip the housekeeping staff, they are the bestest!! I also brought them nice, new clothing and shoes that my kids or I didn't need.

I would definitely stay here again. It's a great place for couples and families.

Room Tip: You may have to see a couple of rooms. The first 2 rooms we were shown had a moldy smell. The 3rd...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Sila T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Be Live G, Gerente at Be Live Collection Marien, responded to this review, April 1, 2013
Dear Mr. / Mrs:
At first, we would like to thank you for selecting our Be Live Grand Marien for your stay at the Dominican Republic.
Has been a pleasure for us to receive your impressions of your recent stay through this web site and of course, learned that you have enjoyed it , we thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services.

In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion. We understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process.

We would also like to extend our most sincere apologies for any difficulties you may have experienced during your stay; your comments for the appropriate measures will be taken wherever possible.

Please receive our warmest regards!!!

ATT:
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Be Live Collection Marien

Property: Be Live Collection Marien
Address: Carretera Luperon, Km. 4,5, Puerto Plata 57000, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Puerto Plata
#8 On the Beach Hotel in Puerto Plata
#8 Luxury Hotel in Puerto Plata
Price Range (Based on Average Rates): $
Hotel Class:4 star — Be Live Collection Marien 4*
Number of rooms: 584
Official Description (provided by the hotel):
Be Live Collection Marien is an all-inclusive 5-star resort in Puerto Plata, located in the northern coast of the Dominican Republic. With a privileged location synonymous of beautiful settings and its heavenly beaches, it is a perfect place to spend a relaxing vacation whether it is for a romantic getaway or for a family fun adventure. The resort features a spa, nearby golf course for guests and event facilities ideal for hosting special events. This complex is located 1 hour from Santiago de Los Caballeros, 10 minutes from the city of Puerto Plata, known for its rum factories and 30 minutes from Gregorio Luperon International Airport. ... more   less 
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Also Known As:
Be Live Grand Marien Hotel Puerto Plata
Grand Oasis Marien Hotel
Coral Marien Puerto Plata
Oasis Marien
Marien Coral Resort
Grand Oasis Marien Puerto Plata

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